Groove Ford

Teddy was relentless in helping us get a Bronco! Also so positive. Enjoyable experience to buy a car at Groove Ford Also so positive. Enjoyable experience to buy a car at Groove Ford More

Mechanics are lazy and incompetent. Service advisors a terrible at follow-up and communication. Shuttle service is not reliable. Service Manager is non-responsive and unapologetic. Service advisors a terrible at follow-up and communication. Shuttle service is not reliable. Service Manager is non-responsive and unapologetic. Get the picture? The service here is unprofessional and unreliable. I've given them three chances to improve, but it just gets worse each time. I've learned by lesson and will NEVER go back! More

They bought my bronco from me. They gave me a fair price and there was no haggling. I was paid fast and I was on my way. They gave me a fair price and there was no haggling. I was paid fast and I was on my way. More

Fantastic customer service by a very knowledgeable staff. I would always recommend Groove Ford in both sales and service. I would always recommend Groove Ford in both sales and service. More

Very friendly and helpful as we got a new car for my wife he was great. Would recommend a friend to come in and see him again he was great. Would recommend a friend to come in and see him again More

Teddy did a good job for me, communicated well and often and helped me achieve my goal on purchasing the vehicle I came in for. He was happy and pleasant and always either answered my calls and texts or cal and helped me achieve my goal on purchasing the vehicle I came in for. He was happy and pleasant and always either answered my calls and texts or called me right back. I am however deeply dissapointed in the detail that my vehicle recieved. The team had 2.5 full days to clean the vehicle from when I gave my deposit to when I paid and picked up. They waited until I was there, ready to pick up to start cleaning it. I thought the vehicle would be ready for me to pick up. It was rushed. The carpets were left soaking and squishy wet as if it got sprayed with a hose, water left behind in the carpets and crevices of the interior. Just soaked, and since it's winter, the water is now freezing and the interior of the vehicle is frozen. The whole back of the vehicle is still full of crumbs, dog hair and left overs from the previous owners, gum on the rear interior. It really didn't get cleaned at all and it being clean was the one and only thing I had actually requested. I'm a mom of 2 small children and I own and operate a business. I was looking forward to starting fresh in a clean vehicle but now I have to do it myself or pay someone to do it. I am dissapointed that I got put on the back burner for 2.5 days and recieved a crappy rush job when I came to pick up. Other than the cleaning detail, I am generally satisfied with the service I recieved. More

Teddy was wonderful! He was very friendly, helpful, and knowledgeable! We visited another dealership before coming to Groove Ford and our interaction with the dealer ther He was very friendly, helpful, and knowledgeable! We visited another dealership before coming to Groove Ford and our interaction with the dealer there compared to Teddy was night and day! Teddy has amazing customer service skills. He was attentive to what I was looking for and was able to find the perfect vehicle for me! I love my car and would definitely recommend Groove Ford, especially Teddy in the future! More

I had the pleasure of working with Teddy Santoso at Groove Ford. He was so easy to work with and made me laugh and smile the entire time. I highly recommend Groove Ford and see Teddy! Groove Ford. He was so easy to work with and made me laugh and smile the entire time. I highly recommend Groove Ford and see Teddy! More

Easy to work with and a great price. Recommend Teddy and Mark! Highly recommend this dealership. Recommend Teddy and Mark! Highly recommend this dealership. More

Teddy worked as our sales manager and Mark was the manager. They were willing to work with us on lowering the price of our Ford Escape to meet our budget requirements. They were fair and friendly. manager. They were willing to work with us on lowering the price of our Ford Escape to meet our budget requirements. They were fair and friendly. More