Griffith Ford San Marcos

2016 Mustang Ecoboost First time car buyer. Was intimidated by the whole buying process, as I had never done it before. I walked in and was greeted by the receptionist. She First time car buyer. Was intimidated by the whole buying process, as I had never done it before. I walked in and was greeted by the receptionist. She got an internet sales manager to help me out. Pricing was true and far better than any other dealership in the surrounding areas. They got me a superb interest rate for being a first time car buyer! Extremely happy. Have referred my Father and Brother since my purchase! More

HORRIBLE!!!!!!!! We went in to trade off a 2016 f150, found a 2018 f150 and my wife also was asking about trading in her 2017 mustang. Our sales person ( Erick ) was h We went in to trade off a 2016 f150, found a 2018 f150 and my wife also was asking about trading in her 2017 mustang. Our sales person ( Erick ) was helpful at 1st then turned for the worse once paperwork started. We told them we wanted 0 down and our personal bank would finance 90% they tried several times getting us in and out. But 4 weeks later we are still fighting with them on pricing after they changed the buyers order several times. After a few weeks later we found damage to the new car. Following up with them they told us “it was our fault”. Well little to say I’m ashamed we gave them our bussniess. We won’t make that same mistake next time. My bussniess will go back to the “coverts”. So if you wanna get lied to, told different story’s on pricing, and no customer service. DONT SHOP WITH GRIFFTH FORD “any location of there’s. Especially the rude losers at Griffth ford San Marcos And sales people “Erick” and finance manager MICHAEL HOPKINS More

Terrible Customer Service Awful. Chris, Steve, and Tony are very rude and disrespectful. It disgusts me that I gave them my business. The used car I purchased was filthy when I Awful. Chris, Steve, and Tony are very rude and disrespectful. It disgusts me that I gave them my business. The used car I purchased was filthy when I picked it up. They agreed to issue a refund for the detail - that you pay for in the purchase - but never sent it. Then they flat out lied. They have negative reviews everywhere (Tony is known as a “bully”) just do some research and take your business to a dealership that appreciates its customers. More

This is a true family dealership. I walked into service for a truck issue, after Maxwell (Austin) and Truck City Ford (Buda) said it was the hitch rattling. Wes and Zeb are awesome and I walked into service for a truck issue, after Maxwell (Austin) and Truck City Ford (Buda) said it was the hitch rattling. Wes and Zeb are awesome and straight shooters. I liked working with them so much, I had them refer me to a sales guy to purchase a car for my daughter. It took a day and we found the perfect car. Gabriel and Erik are awesome sales guys. The organization is no hastle, no commissioned sales reps. True consultants. Finance was made easy by a guy names Hopkins. The guy has been in finance for 20 years and owns the relationships with the banks. They even supplied the bow to surprise her!!! Thank you for everything. Ford family for life and Griffith customer from now on. -Joel and Tayler, Buda, Texas https://youtu.be/-TtjMeB7eiM More

Don't do business with them They should be very embarrassed to be in business all around they suck!!! I truly believe they do not deserve any stars....embarrassed to say i tried They should be very embarrassed to be in business all around they suck!!! I truly believe they do not deserve any stars....embarrassed to say i tried again to get another vehicle after buying 3. They dont care about loyalty!! More

Get Deal in writing If you make a deal with the Salesman make sure you get it in writing. My deal changed when we got to financing. I will not ever buy anything from them If you make a deal with the Salesman make sure you get it in writing. My deal changed when we got to financing. I will not ever buy anything from them. Cant stand sleazy tactics. More

Outright liars They actually deserve no stars. I saw a beautiful 2018 F-150 on the web last week and sent an online request for information. Brandon Rizo with intern They actually deserve no stars. I saw a beautiful 2018 F-150 on the web last week and sent an online request for information. Brandon Rizo with internet sales answered and said they had the truck and to come by for a test drive. I got sick and couldn't go. Today, I sent Brandon a text asking if the truck was still there as it still had my interest. He responded that it was. I told him I was taking off early from work and was heading up from San Antonio. When I arrived, I couldn't find the truck on the lot and knew something was up. I should've known when he was telling me that if I didn't like that truck he had others I could see. I let him know it was only this truck I was after. When i got there and couldn't find the truck I went inside where I was greeted by another associate who said Brandon was busy. Erick, internet sales Mgr came up to me, shook my hand and said that the truck was actually sold....not in the hour and a half between the text I received saying it was the and my arrival. Needless to say I immediately left. What a bunch of lying idiots. Sad to so for them that I had a friend with me who was also in the market for a new truck so they lost 2 sales. Had they been nice and honest, then maybe we could've talked. I wasted pto and gas for nothing because of these liars. Do you teach all of your salesmen to lie? Is this your standard practice? I've attached the text from Brandon from today telling me the truck was there. What an a_______e. More

The Epitome of Slimy Sales Tactics I called Wednesday on my way home to make an appointment for Friday at 12pm with Jesse Ponce for 2 specific trucks. He was very adamant about se I called Wednesday on my way home to make an appointment for Friday at 12pm with Jesse Ponce for 2 specific trucks. He was very adamant about seeing only him, and not putting in an application online. Gave him all the details he asked. He said that he would text us his information. He never did. Neither one of us received an email nor a text from him. Friday, we drove an hour to be there, arriving half an hour early. Adam Rizo came out to the parking lot, and I quickly explained we had an appointment with Jesse. After a quick phone call, he came back and stated that Jesse was out sick. I asked if he had given anyone the information I had given, and Adam stated no. One of the trucks we came to see was nowhere to be found. Adam didn't even bother attempting to locate it. We drove the other one, a 2017 F250 4x4 FX4 diesel. It had a pronounced shimmy in the steering wheel. Adam shrugged it off. I asked him about towing capacity differences between the FX4 package and a standard XLT. He was not prepared for these questions. Understandable to a degree, but there are mostly trucks on the lot, and one would assume that a salesman would know a bit more about the trucks. Adam took our keys to have our 2013 F250 4x4 XLT appraised. Then came and found us to crunch some numbers. They gave us the low end of the value of our truck, while having a decent dealer discount, they have a lot of unnecessary dealer add-on's. I asked for our keys, and Adam patted his pocket and said, "I have them." Justifiably, my husband was getting a bit perturbed. Our truck was on the high end of the spectrum of condition, which would have put it $23-27K. I asked for our keys for the second time. They weren't willing to negotiate at all on the price. I asked my husband if he wanted to go look at the truck at Jordan, and Adam proceeded to tell us that his buddy works at Jordan and they also have all the dealer add-on's, including lojack on all of their vehicles. I asked for our keys for the third time. Adam went and got his sales manager, and except for pulling off the "Road Vantage" for $699.00, he wasn't willing to haggle on the price either. He kept asking, "What is it going to take to get you in this vehicle today?" We mentioned the shimmy in the steering, and the poor trade-in appraisal. My husband suggested that they pay tax/tags/title, but the sales manager complained that it was more than all the dealer add-ons. (it was actually a little over $100 more.) We were finished. My husband asked for his keys three times in a row to the sales manager, and we FINALLY got our keys. We had to locate our truck, as it was tucked away on the left side of the building (not where they retrieved it from). We purchased a truck that evening from Jordan Ford. It was a step up from what we were looking at from Griffith, and just about the same price. And guess what, there are no dealer add-on's at Jordan unless you specifically request it. Not only were Adam and the sales manager slimy and greedy in their tactics, they were completely dishonest. But wait, it doesn't stop there. The next morning, we are working on the house, and I noticed that I had two missed calls. One was from Griffith Ford and the other was a cell number. I had 1 voicemail. It ended up being from Jesse asking us to come back in. I called the cell number, and it ended up being Adam Rizo. He stated that he just left me a voicemail (a lie, as there was only 1 voicemail, and it was from Jesse). I told him that we ended up going with a better truck for about the same price at a more honest dealership, and that if he truly had a friend that worked at Jordan, then he would have known that all dealer add-on's on new vehicles were requested by the customer from the Accessories Department. I told him to have a good day, and hung up. I called the dealership and asked for Jesse to return his call. I explained to him that I understood sudden sicknesses (although it was Black Friday), but I was disappointed that he didn't have the decency to either let us know that he was going to be out, or to give our information to another salesman or even his sales manager to prepare them for our visit. I told him that we were completely disgusted with our treatment, having drove an hour to be lied to and attempted to be taken advantage of. The epitome of what America has come to expect from a car dealer. Best suggestion? Avoid this, and go to Jordan. You won't be ripped off there. There are too many mentors and checks-and-balances to make sure of that. And btw, Griffith, Jordan doesn't charge for their dealer prep, either ;) More

Horrendous Customer service and a horrible attitude Absolutely horrendous service, crappy attitude and a horrible little owner named Chris Griffith Jr. I sent my son (a college student at Texas State) Absolutely horrendous service, crappy attitude and a horrible little owner named Chris Griffith Jr. I sent my son (a college student at Texas State) there last Friday to get a headlight fixed. They replaced the Headlight with a defective bulb that did not work. When nightfall came, he realized the light was still out. So he went back the next morning to have it replaced again. They wanted to charge him a diagnostic of about $170 + tax. So I called them and asked to replace the light and if that did not work I would pay for the diagnostic fee. The truck is in excellent condition and has never had a problem. My son finally left, after being rudely addressed to the service department. After my call to the Sales Mgr. we got an agreement and he said he would bring it in next Friday (today) so as not to miss class. TODAY - the same fool was in service and refused to replace the light and told him he could fit him into the service schedule for 12 days out or he could leave the vehicle and they would try to look at it within the next week. My son called me and of course I make another call. I could not get the same sales manager on the phone (he was off) so I asked for the General Manager / Owner Chris Griffith Jr, they took my number and said he would call in a few minutes. At the same time I texted my son and asked him to go find him and explain the problem. My son found Chris Griffith, who handed him a card and said he never spoke to customers without an appointment and walked away. So Now I'm livid and spend an hour trying to get hold of these complete clowns - The service manager finally returns the call and says they will replace the bulb but if it does not work they will need to diagnose it (same agreement - which was fair, but different then what they kept telling my son - which was he needed to pay the diagnosis fee first - and to schedule an appointment 12 days later to have it diagnosed) . So I sent my Son back over to Griffith Ford - were after 2.5 hours the clowns finally check out the headlight and finally admit they gave me a defective headlight and replaced it. No apologies for being jack as-- and when I spoke with them later acted like they had done me a favor by not charging for labor to replace the faulty bulb they first put in a week earlier. My son had made 5 trips to these fools to handle this problem and dealt with rude fools, I spend more than an hour of my time dealing these incompetent a-ses. Faulty bulbs and parts they don't work will happen and I understand that. HORRENDOUS CUSTOMER SERVICE, RUDE STAFF, INCOMPETENT FOOL, I will not tolerate. SO think twice before you send your son, daughter or family member to this disgusting excuse of a (Griffith) Ford Dealership. Where they think they are doing you a favor fixing their mistakes and the owner who feels he's too important to speak with a customer having a service problem - NEVER WILL I AGAIN SEND MORE SON OR ANYONE ELSE TO GRIFFITH FORD FOR RUDE, HORRENDOUS SERVICE AND A PUNK OF KID FOR AN OWNER - The owner we dealt with was Chris Griffith Jr. - Its always sad when the 2nd generation of the family fails! More

New vehicle purchase and subsequent transmissio Unknowledgeable sales staff and poor customer service from the very get go of purchasing a vehicle. I already knew the vehicle I wanted and was signif Unknowledgeable sales staff and poor customer service from the very get go of purchasing a vehicle. I already knew the vehicle I wanted and was significantly more knowledgeable ability it than the sales staff Andes able to get a decent deal in it so that part was initially not a big concern. BUT, whatever you do, do not take your vehicle here for service. Your vehicle could be on fire and after a day of doing nothing they will tell you nothing is wrong. Had to bring my brand new vehicle in here that was having obvious transmission issues and despite the "mechanic" being able to replicate the issue he told me that the it was not a problem and nothing was wrong. Took the vehicle to another dealership and they knew what was wrong before even inspecting the vehicle based on my description of the issue, then they proceeded to tell me that it is a known issue and ford will be phasing out that particular transmission soon because of the continued issue. Griffith ford has become an absolute joke and has no concern for its customers and it's a shame because I've been doing business here before it became Griffith. More