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Grieco Hyundai of Johnston - Service Center

Johnston, RI

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87 Reviews

87 Reviews of Grieco Hyundai of Johnston - Service Center

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June 25, 2025

Brought my car in for a service and diagnostics for a check engine light last week, 3 days later I tried to pump gas in my car and it wouldn't pump anything. Tried to get in touch with service for the la More

by Lorence Cura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose in Service
Jun 26, 2025 -

Lorence Cura responded

Jose reached out, he went above and beyond to fix my gas pump problem and even left some extra gas in the tank for no charge. It seemed i couldn’t get through the calls because of communication errors. Thank you Jose for the great service!

December 22, 2023

I wouldn't recommend this dealership. The service department has a 6 week wait. I have been dealing with the same issue on a brand new vehicle for over a year. The amplifier has blown mo More

by Lynniedin
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul service manager- did not speak with him- no return call
Jan 03, 2024 -

Grieco Hyundai of Johnston responded

We appreciate your feedback and deeply regret the challenges you have faced with our service department. The extended wait times and recurring issues with the amplifier are indeed concerning, and we sincerely apologize for any inconvenience caused. Pleases reach out to Ricardo Castillo via email at rcastillo@griecocars.com

November 08, 2023

I had to go for a new key, Dave Duarte was right on top of everything! More

by Joanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Duarte
Nov 09, 2023 -

Grieco Hyundai of Johnston responded

We extend our gratitude for sharing your high-quality experience with Dave. Your business is valued, and we look forward to serving you again soon.

January 07, 2023

BEWARE! The tech "forgot" to do the oil change but they had no problem charging me for it. These people are criminals and you should find another place t More

by vieira519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris You, Leslie Senechal, Emma Debolt
Jan 10, 2023 -

Grieco Hyundai of Johnston responded

Thank you for your feedback. We are sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. If you would like to discuss your experience, please reach out to Ricardo Castillo via email at rcastillo@griecocars.com.

September 02, 2022

This has been the worst experience of my 60 years of buying cars. My grandson bought a used car, had trouble since day one. He brought it back to the dealership, Grieco Hyundai of Johnston RI, at a mi More

by doramel911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ricardo, Sales manager, Joe Rodriguez
Sep 03, 2022 -

doramel911 responded

This has been the worst experience of my 60 years of buying cars. My grandson bought a used car, had trouble since day one. He brought it back to the dealership, Grieco Hyundai of Johnston RI, at a minimum of six times explaining the trouble, telling them it was the transmission, they kept putting band aids on it, now the transmission has totally died, I had the car towed to their service department, it's been there several weeks and nothing has been done. I told them I am invoking the Lemon Law and demanded a new transmission or a total refund. I now have my lawyer involved, I have made countless calls, only getting voice mail, demanding a return call and nothing. I am fed up with Grieco, their sales and their service. They are the worst dealership I have ever dealt with!

May 10, 2022

GREAT EXPERIENCE AS ALWAYS. THANKS AGAIN TO TALIA FOR ALWAYS GIVING A WORLD CLASS EXPERIENCE. More

by Mr.JBurgos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Talia Dicicco
May 11, 2022 -

Grieco Hyundai of Johnston responded

Thanks for the great review. Please let us know if you need anything!

March 14, 2022

The Manager at Geico hyundai service is excellent. the only one that shows she cares.calls back,makes appointment, follows threw with her promise.she is an asset to the company.txs Joan and Joann. More

by Jlgcmd1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leslie Senechal
Mar 15, 2022 -

Jlgcmd1 responded

Her name is Ashley manager at Geico hyundai service.excellent.

February 15, 2022

Just had to write a complaint email to there corporate American office, horrible service department and customer service, try to speak with the service manager about my complaint and she was "in a meeting More

by arismendy.rosa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris You, Leslie Senechal, Emma Debolt
October 30, 2021

I would like to commend Talia Dicicco and Emma DeBolt for their diligent efforts to assist in my girlfriend’s vehicle woes. They were patient and attentive with her decade old Hyundai Sonata which required a More

by Adamp12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dicicco, Talia, Emma Debolt
Nov 01, 2021 -

Grieco Hyundai of Johnston responded

We are so glad our staff made you feel welcome during your visit! We look forward to seeing you again soon.

October 26, 2021

I bought my 2017 Hyundai Santa Fe at the Johnston RI Hartford ave, so far I was garentee a loaner if my car stays for any length of time that was a lie already blown almost 2,000 in rentals back in the More

by Elmer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Emma Debolt
Oct 27, 2021 -

Grieco Hyundai of Johnston responded

Hi Elmer, We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. We would like to work towards a resolution, so if you are willing, please reach out to Talia Dicicco, Service Manager, via email at tdicicco@griecocars.com to discuss this further.

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