Grieco Honda

Non Existent Customer Service Unless you are okay with running behind people to get things don like title, registration etc this is the last place I would suggest you go. If you ha Unless you are okay with running behind people to get things don like title, registration etc this is the last place I would suggest you go. If you have checked online and decided on something before you go the dealer the first thing they tell you is that the actual price is 2500$ more than that is shown on the website. And that the price listed on the website is a way of bringing more people to come to the dealership. Once you have committed to buying a car with them and processing is done. There ends all customer service. You call and call and call and never reach anyone. There is zero escalation procedure as the sales manager and the registration desk keep referring you back to the sales person who is very adept in ignoring calls. All this doesnt stop them from calling and asking for feedback after the visit. The results of which I dont know what they use for. Even though I am fine with the car I brought, the experience has been worst ever. I am still waiting for the registration of my car to be completed (2 weeks and counting). I am at a standstill as there is no one I can call to or will answer the status. I am not someone who writes reviews very often. At the time I checked reviews, they had mostly good reviews which was one reason that compelled me to check them out in the first place. More

We received a call from the dealer stating that they would like to purchase our 2012 Honda CRV to increase their used car inventory. My husband and I were hesitant at first, but after discussing the pr would like to purchase our 2012 Honda CRV to increase their used car inventory. My husband and I were hesitant at first, but after discussing the pros and cons we decided to pay them a visit to see what they were willing to offer. To our surprise, we were very pleased, and drove home with a 2014 model of the same car (I love this car) with a lower monthly payment. Our salesperson Rui was very helpful. He answered all of our questions in a straightforward manner and kept the entire process very simple. More

I recommend this dealer [ Metro Honda] for there special attention that I received from them, specially to my sales man Roberto Suarez in this process. I'm positive in the future that if I need another car attention that I received from them, specially to my sales man Roberto Suarez in this process. I'm positive in the future that if I need another car I will go to Metro Honda! I really trust them because I've already bought two cars with them and everything came out just fine. More

What you want from a salesman is someone who has knowledge of the product they are selling. I have gone to dealerships and I told them things they did not know. The process was very organized and to knowledge of the product they are selling. I have gone to dealerships and I told them things they did not know. The process was very organized and to the point. More

Rui was very knowledegable and helpful in terms of deciding on a new compact car. This was my first new car transaction and I am very satisfied with the whole process. deciding on a new compact car. This was my first new car transaction and I am very satisfied with the whole process. More

Melissa Diaz was absolutely lovely!! She was very knowledgeable. She explained what the Honda certification was and what the warranty included. I was absolutely amazed with the customer service I rec knowledgeable. She explained what the Honda certification was and what the warranty included. I was absolutely amazed with the customer service I received. She made the whole experience much more pleasurable than I anticipated. I will defiantly be referring everyone to Melissa at Metro Honda!! More

i was told over the phone that they would sell me a pilot i was told over the phone that they would sell me a pilot for 31000 dollars . after i leave a deposit ,the dealership cant find any one of the three i was told over the phone that they would sell me a pilot for 31000 dollars . after i leave a deposit ,the dealership cant find any one of the three colors i wanted , i was given three delivery dates and finally told it may take a month to get the trim level i wanted because " honda stopped making them " . LUCKY FOR ME THE HIGHER TRIM LEVEL WAS AVAILIBLE . (for a lot more money) .thats just old school "bait and switch" .i saw every sleezy salesman cliche in my short time there .these people are liars and scam artists .BEWARE More

Worst ever experience, had a feeling of being cheated and lied to. I emailed, called and got an oral commitment on a good deal. Drove 1 hour to the dealer. The person who gave me the deal (Ariel Cabral) didn lied to. I emailed, called and got an oral commitment on a good deal. Drove 1 hour to the dealer. The person who gave me the deal (Ariel Cabral) didn't show up. Instead a young man showed up and denied the finance part of the deal. He wanted to force me to finance for 72 months with a high APR, I refused. Manager Veggie (I may mis-spell) refused to admit that we had agreed to finance for 60 months with 0.9% APR. They told me the deal is impossible, no other dealer will get closer to this deal. Well, if you think it's impossible, why did you offer and commit this in the first place? To make me drive 1 hour for fun? I left immediately, and happily made the purchase with another dealer hours later, who offered a similar deal the previous day and honored the commitment when I got there. I would recommend anyone to be careful with Metro Honda. More

Great service and Paul was the best. He went above and beyond and got the registration done from Mass RMV on his own as we needed the car early. He was able to beat all rates and was polite and gave us en beyond and got the registration done from Mass RMV on his own as we needed the car early. He was able to beat all rates and was polite and gave us enough time to think and gave us our space. More

Brought my new Honda accord from John over at metro. It was a very pleasant experience working with John, he really worked to give me a great deal and made sure all my needs were met. I would reccomend met was a very pleasant experience working with John, he really worked to give me a great deal and made sure all my needs were met. I would reccomend metro to anyone in the market for a new vehicle. More