Grieco Honda

sloppy, deceitful, and barely any customer service if you are looking to shop here, i advise you to proceed with caution. their online prices are a lie, with a disclaimer in tiny font that it's only af if you are looking to shop here, i advise you to proceed with caution. their online prices are a lie, with a disclaimer in tiny font that it's only after a 1500 down payment, which isn't even present on the used car page which is where i looked. it's only on the new car pages. the first seller i had to deal with didn't even want to show me the car when he inquired about my financial intentions, which threw me off because i wanted to see the car first in person before any financial discussion. then when i bought the car, i had no gas fill-up and the car didn't looked washed. at that point, i just wanted to leave. it took over two weeks for registration to come in; when i called and inquired the status on my registration, i got the run-around 3 times and had to wait for a call back from the seller. registrations go through an office, i shouldn't have to wait for someone to call me back and say "yes its here" when someone from that office could have just checked to see if it was in. great to think i paid 150 for that. the woman i talked to on the phone about it could not have cared less what i had to say. no one knows how to treat a customer here, it's clear their company culture promotes lies, deceit, and numbers. they want to sell cars but do not care about retaining new clientele, so buyer beware! you will BARELY get customer service or friendliness. they only want to meet numbers. i would not recommend this place if you have any other choices. More

Great Dealership!!! Ray took very good care of us ! Ricardo and Winnie were very helpful as well!! They made the process of buying a car easy!!!! We highly recommend Ray took very good care of us ! Ricardo and Winnie were very helpful as well!! They made the process of buying a car easy!!!! We highly recommend this dealership!! More

Had to bring our car back If I could leave negative stars I would. I leased my Honda Civic back in 2015 and should of known better then come back here. I received a promo maile If I could leave negative stars I would. I leased my Honda Civic back in 2015 and should of known better then come back here. I received a promo mailer with a great deal to come in and trade up into a new lease. Having two kids the civic was deff getting too small and I was eagerly looking for something bigger. My fiancé and I go in and after waiting and waiting were finally given the time of day by David. He seemed like a genuine guy and not pushy. First off we knew going in that we had negative equity in our civic with the amount they offered in the mailer and the incentives going plus money we were willing to put down we knew we could wash that negative equity away. The mailer is a joke because the amount of money they offered for my trade didn't even compare to what we were offered in the mailer! They start throwing the terms of "wear and tear" when my car was hardly driven. However because we really wanted to get into something bigger we kept going back and forth until we were finally able to agree on a price and drive off with a new accord being told we would come in on Monday to sign the paperwork since we made the deal on a Saturday. Well a week and a half later, after calling and calling them everyday getting the run around that they were working on it (which they weren't) we finally get a call from David saying we need to bring the car back!! I was in tears. How do you let someone drive off the lot with a brand car for almost two weeks and then demand the car back! They said because of how much negative equity we had in the vehicle they couldn't get the deal to work which was totally bullsh**t. There is no way we were that upside on our car and the promo mailer we received was going to wash it away with the money we had to put down! I can't believe they did this to my family and the lies and deceitful tactics they used! Getting the civic back was terrible because David couldn't be bothered with us and no one wanted to wait on us. Took over an hour to get them to bring the car around and on top of it when they brought my civic back it was covered in bird poop, pollen and completely trashed! DO NOT GO HERE! LIES LIES LIES More

lies and false advertising I called the dealer on a 2018 Honda odyssey that is advertised on cargurus for $36915, spoke with the sales lady who went to the manager to confirm th I called the dealer on a 2018 Honda odyssey that is advertised on cargurus for $36915, spoke with the sales lady who went to the manager to confirm the price which they will not honor, and claimed that cargurus missed up their prices online. lies, lies, lies. will not recommend these Liars More

WORST Dealership EVER 😡😡 WORST experience ever!!! I will NEVER go to this dealership at all!!! 😡😡This dealership used to be owned by Metro Honda, I guess it was sold 😡😡 WORST experience ever!!! I will NEVER go to this dealership at all!!! 😡😡This dealership used to be owned by Metro Honda, I guess it was sold to Grieco Honda. Well, I am not surprised since I did not have any good experience with Metro either. When it was operated by Metro, I showed up at 6pm which was 1 hour before they close, I requested a test drive, they told me it was too late to take a car out for a test drive, I was like What the heck! I immediately walked away!!! Grieco dealership is having a massive radio advertisement, so I was thinking to give them a shot. WORST mistake ever!!! Dealership's name was changed but not the mamagement!! I test drove the 2017 Honda Touring, and asked the salesman to get their best price. So this salesman (messenger) walked to the managers the ones sitting on their "thrones" and asked for the price and the associated fee. 20 minutes later salesman came back and asked me for my date of birth, ssn and signature so they could check my credit score. Me: "why do you need my ssn to check my credit when we did not even come to the agreed price?" Salesman: "we need this so we could get you approve for financing." Me: "well, that is too early in the stage, we did not even discuss about the price of the car yet. Once I figure out how much I am paying for the car, we could talk about financing stuff." Salesman: "if we get you to the agreed monthly payment would you buy the car today?" Me: "I don't care about the monthly payment and the term, I am having credit score of more than 700 and I am going to put money down, so depends on the interest rate, I could choose the right term for myself. But All I need to know now is your best price."....... And then the salesman kept on talking about non-relavant information for another 15 to 20mins. So I asked to have the sales manager here to go over the price for two cars. Guess what, the sales manager decided not to talk to me and tell the salesman, the greatest messenger to tell me: 2017 Honda touring is 44k. 🤔🤔😡😡😡😤😤😤that is the freaking MSRP!! I stood up and shake salesman's hand and said: "sorry to waste both of our time!" I turned around and walked out the dealership! That is not the end of the story!! 😡😡the sales manager finally walked off his nice "throne" and caught me outside. Sales manager: "what is going on?" Me: "well, I tried to get the best price from you but you gave me the MSRP, and I am being asked for ssn to check my credit score for the car we did not even agree on the price yet!" Sales manger: "what is your price then?" Me: "another dealership offered me X amount." Sale manager:"would u buy it today at X price and kept on decreasing the price..." Me : "well, it is not about the price, it is about how you treat people.." Then sales manager asked again:"would you buy it today if I am going to sell the car at X price, Y price... kept on decreasing the price..." I said: "NO, it is not about the price!" Ending.. sales manager: "then we have no business here!" He turned around and walked away! 😱😱 More

Bait and Switch They advertise great prices, but then when you get there you hear "you know that price we have online is after a $1500 down payment, right?" Um, no. T They advertise great prices, but then when you get there you hear "you know that price we have online is after a $1500 down payment, right?" Um, no. That's not how car sales work, guys, escpecially after I drive over 200 miles to see you. To top it off, they offered me $12,000 for my trade. I had FIVE other dealers appraise it, and everyone came in at between $16,000 and $17,000. Greico gave me some BS about "calling the district manager" and confirming that "that was all they could do." Obviously either a bald-faced lie or a gross incompetent district manager. Probably both. I left this terrible place of business, drove down to Hyundai of Newport, and bought practically teh same car with the same miles on it for $6,500 less. SIXTY. FIVE. HUNDRED. Avoid like the plague. More

Not honest! They do my live up to what they advrtise. They advertise they will give 130% of your car's value.....NOT TRUE!.....Thy also advertise they will give They do my live up to what they advrtise. They advertise they will give 130% of your car's value.....NOT TRUE!.....Thy also advertise they will give anyone who test drives a vehicle will get a $25 visa gift card...I not only test drove TWO vehicles, I bought one! Still waiting for them to give me the $25.00. Stay away from them.....They are just out for your money....wish I could back out of the deal! More

Air bag recall I brought my car in for the air bag. I got there early and they still took me right away. Everyone was fantastic and the service was excellent. My ser I brought my car in for the air bag. I got there early and they still took me right away. Everyone was fantastic and the service was excellent. My service advisor was Robert Pelcher Jr. he made sure I understood everything they would be doing. He was extremely informative and on point about what time my car would be ready. Thank you so much. Mary Nickodemski More

Don't Service Your Vehicle At Grieco Honda In Johnston, RI Honestly, dealing with Grieco Honda Service department and resolution process is ‘highly disappointing’. I expected better! And the company should do Honestly, dealing with Grieco Honda Service department and resolution process is ‘highly disappointing’. I expected better! And the company should do better! I no longer need anything from Grieco Honda of Johnston, RI. Can you believe it? I was driving my car with no oil, yet had no leak, and could have damaged my engine. My calls and matter was avoided until finally the service manager responded to my calls with no action and was prepared to do nothing. Grieco Honda of Johnston, RI put my wife and I through much frustration over the sale of oil change, transmission flush/fluid change service, and wiper blades. Services I paid for but services was not rendered and Midas Auto Service confirmed it. Someone dropped the ball and honestly, a timely response with simple sincere apology would have been sufficed because mistakes happen (unless this is a scam? but I will give them the benefit of the doubt). This is not about the money but the principle! Why compromise your company and its integrity for sake of your bottom-line; profitability. There cannot be much margin in a $249.05 sale? The cost of doing the right thing seems to be a challenge to you so I humbly donate $249.05 to you for the sake of peace. Is this a minority treatment practice or is this who and what Grieco Honda is? At this time, I want nothing to do with Grieco Honda of Johnston, RI and I highly encourage any and every one to do business elsewhere. Indulge in this, “What profit someone to gain everything but lose their soul.” I will not compromise my integrity. $249.05??? As a former Retail Store Manager for 7 years/ Banking Call Center Manager and now heading my own operations, I expected better. I am quite disappointed. I have to say, they do have some great people working there that knows how to make you feel valued but there all in the sales department. May be great customer service and customer loyalty does matter to Grieco Honda or just Grieco Honda in Johnston, RI, so I hope you don’t mind me sharing this experience and pictures of this experience to my followers and social media. In the event the customer experience matters to you, “I am highly dissatisfied!” More

Rude customer service! This is my second time here at Grieco auto service, first time I was not offer a car wash cause employee said it was too cold even thought it was temp This is my second time here at Grieco auto service, first time I was not offer a car wash cause employee said it was too cold even thought it was temperature above the requirements needed, my second experience was today I have an appointment at 1130 for an oil change, I simple walk into one of the available employees service desk and say hello I'm here for an oil change, the assistance manager Katie look up rudely and replied well where's your car, not realizing I parked at the designated area that I was told to. She then had me go to one of her employees, who was understanding and nice, I'm really disappointed that management would treat their customers so poorly... More