Grieco Honda

Went on line and offered $18,000 for a vehicle that was listed for $19,988. received a reply back from Internet rep saying "it's the end of the month and we want to make every deal possible, $18,000 absolu listed for $19,988. received a reply back from Internet rep saying "it's the end of the month and we want to make every deal possible, $18,000 absolutely sounds like something we can do". Went to the dealership, took the car for a test drive and then was told $19,988 was the best cash price unless I financed it, then it would be $19,200. I'm good enough at math to know that $19,200 and $18,000 aren't the same! The vehicle also needed back tires but it "passed inspection" so I was told they were fine. After them calling me 10 times later that day, I told them to forget it. They wasted a few hours of my time so don't let them waste yours! WENT TO MAJESTIC HONDA AND KEVIN AND JOE WERE AWESOME! More

Did my “due diligence” before going to the dealership. Back-and-forth with the Internet contact to get the “best price” on a 2012 Honda Civic Hybrid with Leather & Nav. On Friday at 10am, they had 3 on t Back-and-forth with the Internet contact to get the “best price” on a 2012 Honda Civic Hybrid with Leather & Nav. On Friday at 10am, they had 3 on the lot. (more on that in a minute). Made an appointment to come in; told to ask for Brandon (sales manager) to go over details. So I arrive as scheduled. Salesman (Mark) attacks like a seagull on a cheese-it. I’m not worried, because I have an “appointment.” OK..not so much because “Brandon doesn’t get involved just yet”. OK so I let Mark show me a car and we take a ride. Mark claims he’s new and doesn’t know much about the car --super, just who I want to show it to me! Luckily I do my research on my own and I’m not relying on the salesman. So we come back from the ride and Mark says, “OK the MSRP is XXX so….”; I just laugh because I say the price is already pre-negotiated through the Internet. “oh, I don’t know about that; I’m not sure..” UMMM…well, I am.. so.. –go get Brandon (I may have said that like an hour ago…)! Then Mark pulled the old “I’ll just need a credit card or deposit to show my manager you are serious”.. Umm, nope, you don’t. I’m serious because here I am.. if that’s not good enough, I guess we’ll just leave now. “Well that’s not how it’s usually done”.. hmm.. is that because people are stupid? You’ll get money when I make a deal… unreal! They honored the internet price. Next up was my trade. They undervalued at first (don’t they all!). Luckily I had been to another Honda dealership and had had a conversation with a Toyota salesman (My car was a Toyota)… They finally agreed to give me $300 more than the other Honda dealership had offered (without me mentioning that fact or any amount to them). It was $500 less than Toyota would give, but the Prius I was comparing had a higher cost and they do sell Toyota’s, where this dealership doesn’t..so I was ok with the price. I didn’t like Brandon telling me he’d probably get “18K for my car and was taking a hit”..because I KNOW that’s crap… my car, loaded, and 2011 will probably get listed for 25k and they’d take 23,800 or so… I’m OK with them making money, just don’t like being treated like I’m an idiot… Soo… back to the color.. I’m now looking at the ONLY car on the lot that I want… so I say, well 24 hours ago there were 3 and this wasn’t one of them.. EVEN if I were to believe you sold the other 3 in the last 24 hours, I think cars would still be physically here (at least 1), so that I could LOOK at it [not drive, just look]!.. Nope, according to Mark, I just “wouldn’t understand” there system. Now I have a Master’s degree, so I’m pretty sure that unless you’re a complete liar, I could probably comprehend whatever you want to try to explain… Honestly, if you read this far, you are probably wondering why I didn’t RUN away. Their Internet quoted new car price was $1300 below the best Honda quote I got from another dealership and the trade value was +300 for a 1600 swing. I ended up below invoice.. 24,845 for a ’12 civic hybrid with leather & nav.. (MSRP was 27,520) I’m not expecting to purchase from these guys again.. If I do, it will be an Internet negotiated deal with minimal dealing with a floor-guy (I wouldn’t even entertain it next time). Looking forward to the Honda Survey……….. More

Don't even step inside! Horrible. Long seedy sales process, then a hard push to sign. When we decided not to buy, they were rude, and impossible to deal with to get your deposit back. Do yourself a process, then a hard push to sign. When we decided not to buy, they were rude, and impossible to deal with to get your deposit back. Do yourself a favor, never give them your SSN or any money, it will be an enormous headache!!! Also, after they gave us their "best price" they lowered it by 50$ a month when we said we were going somwhere else...terrible More

My wife and I were looking at getting a new car, and she was interested in a Honda Fit. We saw on their website that Metro had a few so went down to test drive one. We arrived there 45 minutes before close was interested in a Honda Fit. We saw on their website that Metro had a few so went down to test drive one. We arrived there 45 minutes before close, and we asked immediatly if we would be able to test drive a Fit that night or if it was too late. The salesman we spoke to said it would not be an issue. So he began doing all the normal dealer things - trying to talk about finances and our credit. We informed him that we have great credit, but that we just wanted to test drive the car. He showed us a new Fit he had in the showroom and said he would have someone bring it outside so we could drive it. Again, we said that if there was not time for this we could come back at a different time. He told us it would be fine. I also said we would be fine test driving one of the used ones he had on the website. He informed us that the used ones were no long on the lot. I then POINTED THE USED ONES OUT TO HIM AND HE TOLD ME THAT THOSE WERE NOT FITS! (We of course, new they were and verified this as we left). We should have left then, but we wanted to test drive the car. So, while we were waiting , the sales manager came over and told us that they could not take the car out for us to test drive because someone who works there wanted to buy it and if we took it out, he would have to clean it again. I again inquired about the Fits on the lot and he assured me those were not Fits (again, a lie). At this point, we had been there for an hour and were past closing time, so we just went home and went to Majestic the next day where we had great service. I don't know what signal we gave Metro that led them to believe that they did not want to do business with us, but clearly they had no desire to work with us, so we gave someone else our $17,000. I would stay away from this place. More

First I would like to start and wish there's a negative rating option...since this dealership doesnt even deserve a 1 rating Second, Phelan Dussault is the name of a sales agent, that people should stay rating option...since this dealership doesnt even deserve a 1 rating Second, Phelan Dussault is the name of a sales agent, that people should stay a mile away from. This guy wasted 4 hours of our Saturday afternoon. My wife and I were planning to surrender our 2009 Honda Civic which we leased for 3 years. It has about 18000 miles ($2,700 penalty) over the limit, so we were planning to just purchase the vehicle to avoid the over the miles fee. This Phalen guy lied to us and told us that we wont pay the over the mileage fee if we lease a new 2012 Honda Accord. He told us to drive back home and get our civic (30 mins each way). So when got home, I quickly went to a very reliable forum that I go to which shows the best deals for Honda Accord leases, and I wrote them down. Then drove back to the dealership. I showed him what prices I wanted, and if they can match them. I told him not to waste my time, and just give me an answer. He did his tactics and After 4 wasted hours, we found out that he will still charge us those 18,000 extra miles. He was also pissed off that I am a smart consumer who knows the best deals for leases of Honda Accord. He makes me and my wife feel bad that we shopped around and searched online forums about best prices and deals for 2012 Honda Accord. When we're about to walk out, he asked us to stay so we can talk to his Floor Manager. This manager want to talk smart to us. He even mentioned to us that either way ...surrendering the leased vehicle OR purchasing the leased vehicle at the end of the lease, that we'll pay the 18000 miles ($2,700). I straight up told him, that he is wrong, that we will not pay $2700, if we purchase the vehicle after the lease. That 3 honda representatives verified this. So this floor manager shut up, since we know what we were talking about. So We walked out from that dealership Anyways, this dealership doesn't care about their customers...even if we already leased two vehicles from them. That night I searched a nearby dealership and saw Herb Chambers in Seekonk, MA. The google reviews were 4 stars.........while Metro Honda has ONLY 2 stars. The reviews about Metro Honda was very similar to our personal experience. So the following day, we checked out Herb Chambers in Seekonk MA. The reviews were correct! Herb Chambers trumps Metro honda night and day! The buying experience was awesome at herb chambers. We ended up trading in our 2009 Honda Civic and 2011 Honda CRV to our brand new 2012 Honda Accord SE and 2012 Honda Pilot Touring. Good bye Honda Metro....you'll never get our business again, especially to Phalen :) More

I went to Metro honda today to look at a new ridgeline and trade in my two vehicles. I was greeted very nicely at the door and was offered a beverage. Once i told the sales person what i was interested in and trade in my two vehicles. I was greeted very nicely at the door and was offered a beverage. Once i told the sales person what i was interested in they took the time to further find out my needs and what i want in a potential new vehicle. I found the perfect car and was informed about all of the features that were important to me which was very helpful. When we got back from the test drive the sales person went to go get pricing on the new car and my trade ins. When she came back with the numbers what they offered for my trades were much less then i expected so needless to say i was upset. Brandon seen we were not happy and came and introduced himself as the manager and explained to us in a very professional manner how the numbers are calculated, after a few minutes of us expressing our concerns they patiently worked with us to get more for our cars to keep us satified which we appreciated. We were very pleased with our overall expirience at metro thanks to the manager and our sales person. We will do business with them in the future and will refer our friends and family there to buy cars. More

worst bunch of jerks I ever encountered in 30 years of buying cars! run, don't walk as fast as you can from this dealership. go to majestic honda buying cars! run, don't walk as fast as you can from this dealership. go to majestic honda More

TERRIBLE STEALERSHIP! - Spoke with them about a car and they confirmed it as being in stock. I Talked with them again and said I would come today. Since I'm in MA, nearly an hour drive from Johnston RI, I they confirmed it as being in stock. I Talked with them again and said I would come today. Since I'm in MA, nearly an hour drive from Johnston RI, I called right before leaving to confirm that the specific car was still available. They asked for the details, checked, and told me it was. I drove for nearly an hour and when i got there, I found out the car was sold two days earlier but they had a different car, if I'm interested. I pointed thisout as being unacceptable. They tried to back peddle and say the car had only just sold - they should have saw that it was still in the show room and labeled as sold.....with the date - 2 days ago. When i pointed that out, they said "oh, we consider it sold when you come to pick it up, not when you leave a deposit and fill out the P&S". What a load of crap. My next mistake was reluctantly staying for a test drive and then proceeding to run numbers. The second car had 10K more miles, no options compared to the other and no sticker price.. . come to find out they tried to get me to pay 2K more than the other. The whole transaction continued to go south we each and every line of BS they could shovel at me. 2 hrs later - I finally walked out on them. Final comment: google "Care Dealership Scams" and you will find Metro"s playbook. At one point, they reduced the cost of the car during negotiating but tried to hide the fact that they also reduced my trade-in value thus netting a zero reduction in cost. Nice Try! More

i don't know the sales manager's name because he wasn't courteous enough to give his card or even introduce him self - he just came over calling me "hey buddy" and then started to shove the deal down my th courteous enough to give his card or even introduce him self - he just came over calling me "hey buddy" and then started to shove the deal down my throat- on my first visit to this dealership they ran my credit without me signing any papers, no disclosure just rush, rush and rush. the internet team are just straight forward liars (their goal is just to get you in by promising you the world) only to come to even more liars sale staff well equipped with all the tricks on the book on top of being very rude - i have been back and forth with them trying to purchase a new CR-V - after 3 weeks of lies and false promises Jason called me and told me they have the color i am looking for so i insisted on going through all the details of the deals with him before i go down to get the car and asked if i can deal with him since every time i go there i end up with is young floor sales manager ready to slaughter his victims of course Jason made up an excuse no to see me and asked me to ask for Brendan who will know all the details of our agreement and he assured me that he will be waiting for me - sure enough i went down there to ask for this mysterious Brendan, of course no one paid attention to my request and i ended up with the same young sales manager and as soon as i told him the details of deal with Jason, he looked at me and said """ YOU MUST BE OUT OF YOUR MIND""" kidding you not he said those exact same words - then he start talking about my "credit is not good enough for the deal" the same credit that they pulled 3 weeks ago - i just stood up and walked out that place & will never go back there again even if the offer me a free car... More

Overall, this is a horrible place. John is OK. But Overall, this is a horrible place. John is OK. But Jason and their sale manager are totally a s.... Don't waste your time there, no matter what pr Overall, this is a horrible place. John is OK. But Jason and their sale manager are totally a s.... Don't waste your time there, no matter what price they say over phone or by email. They will not honor anything, even what they say in front of you 5 mins before. If you just want to have a test drive, that is fine. Go there, grab a car, and drive around. DO NOT sit down and spend any time afterward. They play all kinds of tricks (most are very stupid) to steal money from you. In Metro Honda, if you think that there is an honest person, that person must be from Mars. More