Grieco Honda

The sales personal are friendly and tried to work with us, even though there was not much to work with, pretty simple- trade in a car for a new one. However the sales managers are extremely RUDE!! One eve us, even though there was not much to work with, pretty simple- trade in a car for a new one. However the sales managers are extremely RUDE!! One even said to both my husband and myself, "We do not need to sell you a car!!" There was a communication failure on all ends, especially when I asked repeatedly to see the final numbers, however I was told we be able to see them once we sat down with the finance personal. I fell that is the wrong way to conduct business!! Worst customer service by managers that I have ever experienced!!! Sales managers speak very unprofessional and downgrading to customers. I sat and watched it over and over again while waiting for my car in service on multiple occasions, however knew we had a good sales person, so tried to ignore it. We ended up going to two different Honda dealerships in RI and Mass, both were very nice and thousands less than Metro Honda!! and we don't bother with Majestic Honda anymore because they lie about their cars and prior accidents...however will buy the car back from you once the buyer figures it out...shame shame on these dealerships!!! More

If I could, I would have given Metro Honda ZERO stars.  My family and I have been loyal Metro customers (sales and service) for the past 10 years until today.  We have referred many friends and family to  My family and I have been loyal Metro customers (sales and service) for the past 10 years until today.  We have referred many friends and family to them. Due to my family's busy schedule, we opted to negotiate the price of a new CR-V online.  After a bit of back and forth with a couple of their internet salesmen, we decided to go to the dealership once we got a reasonable quote for the model/color we wanted and an approximate value for our trade-in vehicle.  Once we set foot into the dealership-that was when it all started going downhill FAST!  Our appointment was made for 9am and when we got there,  we were made to wait for a good 10-15 minutes while all the sales people were at a meeting.  If they knew they were going to have a meeting-why make an appointment at a time that you can't honor!  Finally we met with a salesperson who had no idea of the online negotiations/promises that were made which made the experience sour quickly.  So we pulled up the emails with the details for him to view and he ultimately refused to honor them.  After a bit of the usual "I have to go talk to my manager" spiel, he told us that the internet salesperson who gave us the quote will be let go because there was no way that the dealership would've ever given such a low quote.  Then he tried to convince us that the email we got with the quote was really a form email that a computer spit up.  Also, they had promised that the color combo we wanted was available but conveniently when we showed up, it was sold the night before.  It got to the point where I wondered if my family and I had "we were born yesterday" stamped on our foreheads.  Also, they tried to lowball us with our trade-in by offering us 50% of what our vehicle was really worth.  We made it known to them that we were unsatisfied with their offer and ultimately they went up to what the lowest Kelly Blue Book value for our car was but that was only after a bit of back and forth.  However, they still refused to honor the price they quoted for the CR-V and tried to strong arm us into accepting the "new deal".  If you can't honor a quote or stand behind one of your sales representatives, then don't offer the quote at all!  Definitely left a sour taste in my mouth.      Both the salesman and his manager acted in an unprofessional and disrespectful manner towards myself and my family.  Let's just say-they have lost loyal customers with the way they handle their business and we will NOT be returning for a new car or for any type of car maintenance until they have cleaned their act up.  I would rather pay more for the new CR-V at another dealership than to be lied to and disrespected!   More

I had a great experience with Metro Honda. Kristy Perez and Dewy Arruda were so great to work with, they were honest and answered any questions or concerns I had. I never felt like I was getting the run ar and Dewy Arruda were so great to work with, they were honest and answered any questions or concerns I had. I never felt like I was getting the run around, everything was layed out in front of me and I knew exactly what I was dealing with which made this experience quick and easy. I received the best deal and would reccomend them to anyone and everyone. I couldn't have asked for a better experience. I pulled away in a beautiful car and look forward to a long relationship with metro honda! More

I have given the "great" rating in all categories, because I feel that my experience was exactly that...GREAT! My family and I walked into the dealership on a Saturday morning with our ex categories, because I feel that my experience was exactly that...GREAT! My family and I walked into the dealership on a Saturday morning with our expectations high. I had done all the research on the new CRV that I wanted to purchase and what we wanted to pay and receive for our trade. We ended up getting exactly what we wanted. Both Juan Carlos and Brandon were very easy to deal with, I look forward to a life long relationship with them and the dealership. More

BUYING A CAR IS A SRTESFUL TIME ARE PAYMENTS GONNA BE TO MUCH IS IT THE RIGHT CAR AM I GONNA GET SCREWED ECT. WHEN I WALKED INTO THE DELERSHIP I WAS GREETED BY BEJAMIN WHO WAS VERY POLITE AND ASSERTIVE AT F MUCH IS IT THE RIGHT CAR AM I GONNA GET SCREWED ECT. WHEN I WALKED INTO THE DELERSHIP I WAS GREETED BY BEJAMIN WHO WAS VERY POLITE AND ASSERTIVE AT FIRST AND THEN SAT WITH US THE WHOLE TIME WE WAITED THEN THE MANGER BRANDON hONEST ABOUT THE CAR AN THE BANKS AND WITH FINANCE ROBERT WAS ON POINT WE WERE IN AN OUT IN 10MINUTES AN BEN WENT ABOVE AN BEHOND ON MAKIN ME AN MY PARENTS FEEL TAKEN CARE OF- MY STEP DAD STAGE 4 CANCER AN THEY TRYED EVERYTHING IN THR POWER TO MAKE IT SO WE COULD BE IN AN OUT-I'M GONNA TAKE THE TIME TO THANK THEM IN A CARD AN WILL REFER THEM TO ALL MY FREINDS AN FAMLIY. I DID NOT FEEL PRESSURED ON PRICE OR RATES OR CARS TOLD HIM WAHT I WAS LOOKING FOR AND THEY DID IT IN MY BUDGET.SCALE OF 1-10 ID GIVE 9 More

He is the most friendly's salesman there. He loves his customers and does everthing for them and he likes to follow up with his people.I bought a car off him a year age i must talk to himat least 5 times customers and does everthing for them and he likes to follow up with his people.I bought a car off him a year age i must talk to himat least 5 times since i bought the car and got a christmas card from him at christmas time he really sends the time to be there for his customers i give him 55555555555555555555555555555555555555 all the way More

I rate this dealership overall great. I was given excellet customer service. There was proper communication (Spanish). They answered all of my questions. The people were very friendly and welcoming. excellet customer service. There was proper communication (Spanish). They answered all of my questions. The people were very friendly and welcoming. More

Number 5 all the way, nice service, thanks to the finence department for a wanderful job.Dealer ship is nice with coffee, water bottled. Overall department for a wanderful job.Dealer ship is nice with coffee, water bottled. Overall More

I received a letter in the mail requesting my particular vehicle make, model, and year for trade in. It states "we are in need of these vehicles immediately". The letter states that this dealer is offering vehicle make, model, and year for trade in. It states "we are in need of these vehicles immediately". The letter states that this dealer is offering 100% of original MSRP when vehicle was new (minus milage and reconditioning costs). The letter describes this as a "tremendous offer", and made a point of stating "Yes, you read that correctly." The offer had a 2 week deadline. My vehicle's original MSRP was $23,560 in 2004. The mileage calculates to $6,875. That would make the trade in value $16,685 minus "reconditioning costs". I went to the dealership to request this appraisal. I explained to the salesman that I was not really interested in purchasing a vehicle, but was curious as to the value of this trade in. If the value is really as described, then I may consider a trade in. The salesman was not at all interested in reading the letter that I received, but ONLY in selling me a used vehicle. The offer for my trade in was $5300. I sarcastically asked if reconditioning really costs over $11,000. The word "gimmick" immediately came to mind. Both the salesman and his manager tried hard to put alot of pressure on me to sign for a used car right then! They became a little annoyed that I would not purchase. I was told that they do not normally run these numbers just for my information. I asked if he remembered that the first thing that I told him was that I was not interested in purchasing a vehicle today, but wanted the appraisal. If they did not want my business, they should have stopped at that time. I could only think "gimmick" and was not at all interested. I told them this twice when I received follow up calls. Two weeks later, I received the exact same letter in the mail again with new deadline dates. More

Everyone I Dealt with was extremely Helpful. Especially Bo And Steve And Duarte. It wàs a last minute decision on a Friday night and the transaction was pretty quick. Thanks Guys Bo And Steve And Duarte. It wàs a last minute decision on a Friday night and the transaction was pretty quick. Thanks Guys More