Gregory INFINITI

They have had our car for 1. 5 months for something that should be fixed in a day! This is beyond ridiculous! 5 months for something that should be fixed in a day! This is beyond ridiculous! More

Avoid This Dealership at All Costs! I came across a car on their website that seemed like a decent deal, so I called to confirm its availability as this place is an hour away. I was I came across a car on their website that seemed like a decent deal, so I called to confirm its availability as this place is an hour away. I was assured by the salesperson, Kassandra, that it was available and in good condition. But when I arrived, I found the car had severe hail damage—around $5,000 worth! This was never mentioned during the call. When I confronted Kassandra about the damage, she said that if we purchased the car at the listed price, they would fix the dents, or we could take it as-is for a discount. We agreed on the first option and made a deal. She said they just needed to charge the car, and we could sign the paperwork after we got lunch. We waited FOUR HOURS, and when we returned, they pulled the old bait-and-switch. They told us there was a "mistake" and the car would actually cost $4,400 more than we agreed upon, but they were willing to knock off $500 for their "error." This was outrageous! After wasting our entire day, they tried to pressure us into paying $3,500 more than what was agreed upon. Even after escalating the issue, the so-called manager came back with a half-hearted offer of $2,000 off the inflated price. We were livid and walked out. This dealership is dishonest, unprofessional, and will waste your time with shady tactics. Kassandra lied straight to my face, and the whole team tried to manipulate us into paying thousands more than the agreed price. Do yourself a favor and avoid this place like the plague. They are not to be trusted. More

Don’t waste your time at this dealership! ! made a online appointment for my mother-in-laws Q50 for some issues . when I arrived I was greeted by some kid that wasn’t sure if he work there or ! made a online appointment for my mother-in-laws Q50 for some issues . when I arrived I was greeted by some kid that wasn’t sure if he work there or not. had no idea because he had no type of uniform or name tag. He just took the car and didn’t say a word. he was too busy looking at his phone. The service advisor Chris said i didn’t have an appointment and that they didn’t have a loaner car for me. he was very rude as if I made the mistake instead of trying to fix the problem. I asked to speak to the service manger and was told he will be back momentarily. Waited in the waiting room for more then a hr while the car also sat in the service lane not being worked on this whole time. the service Manager Brian finally came to talk to me and just like his service advisor said I didn’t something wrong online making the appointment. after going back in forth with this unbelievably rude manager. I decided to take my mother-in-laws car elsewhere. I would not recommend this so called high luxury car dealership.It’s ran by a bunch of incompetent rude people. More

Receiving a positive car buying experience is always a delight, and Robert Cohn at Gregory Infiniti has made a significant impression with his approach to sales. His emphasis on a no-pressure environment, delight, and Robert Cohn at Gregory Infiniti has made a significant impression with his approach to sales. His emphasis on a no-pressure environment, speed, safety, and transparency speaks volumes about his dedication to customer satisfaction. It's commendable when a salesperson keeps promises and places the customer's needs first, creating a trustworthy relationship. Such experiences not only encourage repeat business but also foster a strong word-of-mouth reputation that is invaluable in the automotive industry. Paul Balice, a Sales Manager with a 'Customer First' approach, is known for his exceptional leadership and unwavering support to his sales team. His dedication to providing an unparalleled customer experience is evident in the way he goes above and beyond in every interaction. Balice's philosophy centers around empowering his team, fostering an environment where each member is motivated to excel and innovate in their customer engagements. This not only enhances team performance but also ensures that customers receive the best possible service, reflecting the company's commitment to excellence in every facet of its operations. More

Bought a '22 Q50 Sensory this week and it was such a great experience. Thanks!!! great experience. Thanks!!! More

I purchased a 2020 Ford Escape Hybrid from Gregory Infinity on December 12 2023. At the time we purchased the car we were advised that Gregory had had the local Ford Dealer reviewed the car and every Infinity on December 12 2023. At the time we purchased the car we were advised that Gregory had had the local Ford Dealer reviewed the car and everything was in working order. When we took the car for a test drive we asked about the fact that the turn signal would work but at a very fast rate, having owned sever Ford we knew that this in the past signaled that a bulb was out. We were told it was not the situation and it was the way he newer Fords operated. We checked all of the lights and did not find anything not working. We were able to determine that the fast sound was a problem. Took the car in to Huntley Ford and were made aware that the Gateway Module along with the Body Control Module and the LED module were all either damaged or no longer working and all have to be replaced. These are all things that should have been checked out prior to the sale of the car. Beware of buying a used car from these people were lead to believe that everything had been checked out prior to our purchase. Don't take their word one anything. More

Gregory Infiniti has a very professional staff who are good to work with. They work as a team to meet customers varied needs. Recommended! good to work with. They work as a team to meet customers varied needs. Recommended! More

Not at all reputable, if I could provide a -100 (brown) stars-I would! Currently have filed with the BBB and The IL State Attorney General. The GM of this dealership has fraudulently rewritten the purchase stars-I would! Currently have filed with the BBB and The IL State Attorney General. The GM of this dealership has fraudulently rewritten the purchase agreement 7 days after that agreed, signed, and committed purchase agreement now reflecting I owe another $500.00. The dealership is holding my title hostage attempting to squeeze another $500 from me as the GM didn't like the agreed concessions that the lead salesman/assistant GM provided during the purchase negotiation - which from what has been provided his employment has been terminated - should speak (volumes) about the dealership Code of Conduct - absolutely a big fat ZERO clearly. On top of the fraudulent business practice they have committed; On the day of taking possession after jumping on a plane to arrive at the dealership (which to provide was nearly 10 days after the primary bank wire transfer) - I arrived to a vehicle that had not been detailed, dead/bad battery, and because it was a previous smoker vehicle - the smoke odor was so bad they had to perform a cabin sanitation process to only reduce the smell. Upon inspection a cut in the front right tire sidewall was identified and they ordered a new tire. The dealership service dept installed a smaller tire than mfg guidance and smaller of course than the other 3 tires on the vehicle which is not only a driver safety issue but as this vehicle is electronic AWD introduced high risk at damaging the AWD system. After sitting at the dealership for 9hrs, the deal was done, final payment made, all documents signed and a friendly handshake with Latif I drove off into the sunset (ONLY) to have the entire TPMS sensors fail (3) miles down the road. When I arrive to my destination and feeling the vehicle pulling to the right the entire way - my assumption was it was because it had a new tire while the drivers side front was older - so common sense directed me to the tire place where I installed a new drivers side front and replaced ALL TPMS sensors. Noticing the vehicle was still pulling right I then took to alignment shop and that is when I was told that the right front tire was a smaller tire and the vehicle could not be aligned. I then went back to the tire place and had the tire replaced with the right sz tire. I then reached back to the dealership to request reimbursement for the 292.00 cost for that wrong tire they installed - THIS FOLKS is when I find out from the GM - btw NOT an honorable man as a matter of fact a crook who has clearly just engaged in business fraud - in my case. He proceeds to tell me that not only are they NOT going to reimburse me for the replacement cost of the wrong tire they installed but also that I owed another 500.00 dollars and until I pay this he will not release my title. As stated above - this has been submitted to the BBB and submitted to IL State Attorney General to begin with but not to end until corrective action, resolution, and restitution is completed. All I can say is other than the associate GM (supposedly terminated) and the junior salesman - both seemingly reputable, this dealership is worse than your typical Joes Auto Sales - Buy Here Pay Here corner lot. If there was a convenient way for me to post signage and or a one time fee for a bill board which is also not off the table warning everyone of the illegal practices at this dealership it would be more than the 500 the GM is attempting to squeeze but IMO would be worth every dollar spent! Buyers you have been warned! More

Once you get connected to service team, they do a great job in keeping you informed, providing options and completing the service properly. job in keeping you informed, providing options and completing the service properly. More

Had a great experience with the whole process. TJ and Latiff salesman and sales manager were very helpful and knowledgeable about the QX60 and the QX80 took both suv out for a test drive liked both TJ and Latiff salesman and sales manager were very helpful and knowledgeable about the QX60 and the QX80 took both suv out for a test drive liked both drove and handled great.But in the end we ended up with the QX80 just so much room inside and out. More