Gregory INFINITI

Consistently poor service experiences. Bad follow up, were supposed to submit a warranty request for seat material, never followed up. Deceptive regarding road hazard warranty. Bad follow up, were supposed to submit a warranty request for seat material, never followed up. Deceptive regarding road hazard warranty. More

The service that I have received and continue to receive is absolutely amazing! Ryan has been very responsive, supportive, and patient with resolving my vehicle’s constant issues. Even to the point of sen is absolutely amazing! Ryan has been very responsive, supportive, and patient with resolving my vehicle’s constant issues. Even to the point of sending a tow truck to bring me and my vehicle to the service center after my vehicle broke down while driving to the dealership. I am extremely grateful to have Ryan and the service team technicians at Gregory Infiniti repairing my vehicle, and I will continue to be a loyal customer because of Ryan’s commitment and the dealership’s overall commitment to providing exceptional customer care and service experiences. More

Great service from start to finish. Great job on communication and customer service. Helped with the questions about the service. Great job on communication and customer service. Helped with the questions about the service. More

Fantastic Service! This is is my go to for belovered my 2021 Inifini QX80. Provided shuttle service to and from my office. Ryan was great! This is is my go to for belovered my 2021 Inifini QX80. Provided shuttle service to and from my office. Ryan was great! More

Very professional team, knowledgeable, and provided excellent communication throughout the whole purchase process. Highly recommend excellent communication throughout the whole purchase process. Highly recommend More

Ryan was extremely helpful and solved my problem I walked in without an appointment, and they fixed my problem so that I could leave town the next morning Great customer service, and a comfortable walked in without an appointment, and they fixed my problem so that I could leave town the next morning Great customer service, and a comfortable waiting area More

I have appointment for oil change. We waited for a long time. Did not informed us that they have to order filter. Almost 2 hrs to finished We waited for a long time. Did not informed us that they have to order filter. Almost 2 hrs to finished More

Great experience with this dealership. Betsy gave me a very fair price and made the whole process easy and stress-free. I also really appreciated that they gave me a ride, which was a big Betsy gave me a very fair price and made the whole process easy and stress-free. I also really appreciated that they gave me a ride, which was a big help and showed great customer service. Friendly staff, honest pricing, and smooth transaction. I would definitely recommend them. More

My service appointment took a lot longer than expected- 3 hours turned into 5 hours. hours turned into 5 hours. More

I brought my car to have it checked due to a sound I was hearing. After spending $240 on a diagnostic, I was told that due to oil sludge in the engine that I needed a new engine at the cost of $22,000. Be hearing. After spending $240 on a diagnostic, I was told that due to oil sludge in the engine that I needed a new engine at the cost of $22,000. Because I regularly maintain my vehicle, I took it to my regular mechanic to get a second opinion. I watched as he sent a camera into the engine compartment along the path oil would take and it was completely clean and showed no sludge. My mechanic said that not only do I not need a new engine, he didn't know what you were talking about. This vehicle was the fourth vehicle I've purchased from you. I've never had any issues with your service department prior to this visit. I have to wonder whether you were actually looking at my car or someone else's when you performed the diagnostic. More