Greg LeBlanc Toyota - Service Center

the only nice people are the ones that talk on the phone to valued clients, the service providers are more stuck up than anything id imagine, to the point of being happy to tell me that they cant help me, b to valued clients, the service providers are more stuck up than anything id imagine, to the point of being happy to tell me that they cant help me, before even knowing exactly what im asking for. and they dont want to help, many people would come to a compromise but this stuck up service provider just wants to say they cant do anything. I purchased a warranty from toyota, and she was so happy to tell me that she couldnt help and they only accept extended warranties purchased at their dealership site. even the financial manager said that it sounded like they were being lazy, but he could not help, thats such a bad environment for the worker and the customer. I would that we boycott these stealerships until they learn to treat their customers right. It would be nice for them to beg for warranty claims if profits are so slim. More

Wrong Diagnosis by service department, service manager eager to charge for unnecessary repair. Department failed to check thoroughly before diagnosing s problem that does not exist. I brought my tundra in eager to charge for unnecessary repair. Department failed to check thoroughly before diagnosing s problem that does not exist. I brought my tundra in due to a recall on ball joints. I was told my rack and pinion needed to be replaced due to excessive power steering fluid leak. I was also told that they could not perform alignment after the replacement of ball joints due to the issue diagnosed. I was given a quote on the rack and pinion replacement which I said no to making an appointment since I needed a to second opinion due to the outrageous cost. The service manager told me the rack and pinion failure will cause me to lose control of the vehicle and will likely crash. I was shaken up by this unexpected information. I asked for all of this in writing of this explanation , too much going through my mind to be able to remember everything she said, I had to pay for this to be printed out. Service manager told me to be careful in a tone that really had me worried. I left with extreme anxiety and fear,worried about driving my truck. While driving, thoughts raced through my mind and I began thinking about what she told me about the power steering fluid leaking everywhere, that cannot be since I have never even once added power steering fluid at any time. That service department saw built up gunk and automatically assumed it was my power steering fluid. The service team did not bother to clean away the gunk to actually check to see how much power steering fluid was in fact leaking. So how could that diagnosis be accurate. I had this issue checked by a mechanic that told me there was no thorough inspection to determine there was an issue with the rack and pinion. In fact there is absolutely nothing wrong with my rack and pinion. There has never been a power steering leak . All of that stress, anxiety and fear created by the service manager of the service department at Greg Leblanc Toyota was unnecessary. The fact that she was ready to schedule an appointment to replace the rack and pinion for thousands of dollars is outrageous and unacceptable as far as reliable service goes. Especially that the gunk was not removed to make that determination that there was a leak. Simply put, this department was ready to rip me off on an expensive repair that was wrongfully diagnosed. In my opinion after thinking over this entire event. Since my rack and pinion is fine, I can't help but believe that I would have paid thousands for a repair that was not even repaired since it didn't need to be and how would I know that. I left a review about this just after on Greg Leblanc website only to see that it was removed. Today I was thinking about the mileage on my truck and it brought back memory of the Greg Leblanc experience which was a couple of years ago. But this is definitely relevant because still to this day I have never added power steering fluid due a so called leak. This ultimately proves that the uneducated and inexperienced service team at Greg lelanc Toyota service department are not reliable as they relay false information to the customer with false diagnosis for the consumer to accept making an appointment for repairs not necessary. I am not a mechanic but to determine a leak with the power steering shouldn't one clean off the gunk , run the vehicle while turning the steering back and forth listening for the whine associated with power steering and seeing the actual leak occur during the examination in order to confirm the leak ? It is apparent to me that the service manager and service team need to be evaluated regarding their experience and knowledge to determine whether they are qualified to be considered professional. More

This is vehicle 5 that we have bought here, and we will be back for vehicles 6, 7, 8, 9........ Elbow was easy to work with and Troy in Finance was a stud as always! be back for vehicles 6, 7, 8, 9........ Elbow was easy to work with and Troy in Finance was a stud as always! More

Wade and Cody did such a great job putting me in a new car! The process was very easy and I was able to complete the whole process in 1 day car! The process was very easy and I was able to complete the whole process in 1 day More

I have had several great experiences at Greg LeBlanc Toyota! Love my new 2020 Highlander! Cody and Chris made sure everything was right and in a timely fashion! I’m very happy with my purchase! Toyota! Love my new 2020 Highlander! Cody and Chris made sure everything was right and in a timely fashion! I’m very happy with my purchase! More

Very easy non aggressive sales feel. Pretty much just let us know if you have any questions and we will help you . Comfortable and very lax. us know if you have any questions and we will help you . Comfortable and very lax. More

I was very pleased and satisfied with the sales associate will always come here to purchase my veciles took time and helped me with all my needs will always come here to purchase my veciles took time and helped me with all my needs More

Amazing help with trade in My 2018 Toyota Highlander had left me stranded and needing a tow twice in less than two weeks. I was out of town at the time. I went to Greg Lebl My 2018 Toyota Highlander had left me stranded and needing a tow twice in less than two weeks. I was out of town at the time. I went to Greg Leblanc Toyota (where I had purchased the car) to ask them to please work with Price LeBlanc in Baton Rouge to make sure it was repaired properly. The service department was awesome. They called them to check on the car..... Greg Breaux greeted us and asked how he could help. Greg LeBlanc also came to check. He evidently saw how I wasn’t going to trust that car again after being stranded with my young grandsons. Both Gregs checked the inventory to give me the best deal they could on a trade in. It worked out wonderfully and I am so grateful. I now have a 2019 Highlander and feel safe again. I LOVE this dealership. Everyone is happy, friendly, and really cares for their customers. I especially want to thank Corey Kuhn. He really went above and beyond in his kindness and help to us. He was assigned to “seal the deal” and did it with such professionalism and care. He was very patient and made sure everything was done before we left, including calling the insurance company and printing my insurance cards. Corey is a valuable asset to the company. More

I like Toyotas. Tis is my third Camary. I brought my car in for an oil change and I decided to look at the new Camarys .I met Kipp Marcel and we I saw this one so I drove out with a new one. I brought my car in for an oil change and I decided to look at the new Camarys .I met Kipp Marcel and we I saw this one so I drove out with a new one. Kipp is a wonderful Salesman. He made me feel right at home. More

Best car-buying experience ever!!! I had a most positive experience at Greg LeBlanc Toyota this week. Chris LeBlanc did a super job of explaining answers to my many questions. There w I had a most positive experience at Greg LeBlanc Toyota this week. Chris LeBlanc did a super job of explaining answers to my many questions. There was never any implied or actual ‘pressure’ involved in the entire process from beginning to end. My initial purpose for visiting this dealership was to get a small replacement part for my 19 yr old Camry. I was introduced to Chris LeBlanc by chance in the parts area and one inquiry (on my part) after another led to my interest in an ‘updated Camry’. Thank you, Chris (and Derrick and Byron). More