Jackie Cutrer

Wrong Diagnosis by service department, service manager eager to charge for unnecessary repair. Department failed to check thoroughly before diagnosing s problem that does not exist. I brought my tundra in eager to charge for unnecessary repair. Department failed to check thoroughly before diagnosing s problem that does not exist. I brought my tundra in due to a recall on ball joints. I was told my rack and pinion needed to be replaced due to excessive power steering fluid leak. I was also told that they could not perform alignment after the replacement of ball joints due to the issue diagnosed. I was given a quote on the rack and pinion replacement which I said no to making an appointment since I needed a to second opinion due to the outrageous cost. The service manager told me the rack and pinion failure will cause me to lose control of the vehicle and will likely crash. I was shaken up by this unexpected information. I asked for all of this in writing of this explanation , too much going through my mind to be able to remember everything she said, I had to pay for this to be printed out. Service manager told me to be careful in a tone that really had me worried. I left with extreme anxiety and fear,worried about driving my truck. While driving, thoughts raced through my mind and I began thinking about what she told me about the power steering fluid leaking everywhere, that cannot be since I have never even once added power steering fluid at any time. That service department saw built up gunk and automatically assumed it was my power steering fluid. The service team did not bother to clean away the gunk to actually check to see how much power steering fluid was in fact leaking. So how could that diagnosis be accurate. I had this issue checked by a mechanic that told me there was no thorough inspection to determine there was an issue with the rack and pinion. In fact there is absolutely nothing wrong with my rack and pinion. There has never been a power steering leak . All of that stress, anxiety and fear created by the service manager of the service department at Greg Leblanc Toyota was unnecessary. The fact that she was ready to schedule an appointment to replace the rack and pinion for thousands of dollars is outrageous and unacceptable as far as reliable service goes. Especially that the gunk was not removed to make that determination that there was a leak. Simply put, this department was ready to rip me off on an expensive repair that was wrongfully diagnosed. In my opinion after thinking over this entire event. Since my rack and pinion is fine, I can't help but believe that I would have paid thousands for a repair that was not even repaired since it didn't need to be and how would I know that. I left a review about this just after on Greg Leblanc website only to see that it was removed. Today I was thinking about the mileage on my truck and it brought back memory of the Greg Leblanc experience which was a couple of years ago. But this is definitely relevant because still to this day I have never added power steering fluid due a so called leak. This ultimately proves that the uneducated and inexperienced service team at Greg lelanc Toyota service department are not reliable as they relay false information to the customer with false diagnosis for the consumer to accept making an appointment for repairs not necessary. I am not a mechanic but to determine a leak with the power steering shouldn't one clean off the gunk , run the vehicle while turning the steering back and forth listening for the whine associated with power steering and seeing the actual leak occur during the examination in order to confirm the leak ? It is apparent to me that the service manager and service team need to be evaluated regarding their experience and knowledge to determine whether they are qualified to be considered professional. More

Helpful 0

Report | Print

They are very friendly and I feel no pressure when I’m at the dealership.. That’s why I always shop there.. the dealership.. That’s why I always shop there.. More

by scottybreaux1 Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone I worked with was so kind and super nice in helping me with the purchase of my new car. Very happy to be a part of the Greg LeBlanc Toyota family! helping me with the purchase of my new car. Very happy to be a part of the Greg LeBlanc Toyota family! More

by nancy.cutrer Verified Customer Verified Customer

Helpful 0

Report | Print

Very helpful! Helped me get the right car for me and I absolutely am in love with my new 2021 Toyota Camry! I appreciate you guys for all the help! absolutely am in love with my new 2021 Toyota Camry! I appreciate you guys for all the help! More

by robichauxalexis1 Verified Customer Verified Customer

Helpful 0

Report | Print

Don Paul is a great salesman. Very friendly and worked on answering all questions. Troy Folse was very thorough with the finance paperwork. Jacqueline in service ordered our big shield and will take care o answering all questions. Troy Folse was very thorough with the finance paperwork. Jacqueline in service ordered our big shield and will take care of having it installed. I am very pleased with the buying process at Greg Leblanc Toyota. Thank you for welcoming us to the family!! More

by parrkaybutter Verified Customer Verified Customer

Helpful 0

Report | Print

Very easy non aggressive sales feel. Pretty much just let us know if you have any questions and we will help you . Comfortable and very lax. us know if you have any questions and we will help you . Comfortable and very lax. More

by pierre.olivier Verified Customer Verified Customer

Helpful 0

Report | Print

I love the Houma Dealership, everyone is so nice and helpful. The dealership is very clean, bathrooms are always clean and snacks , coffee and so fourth is always available. helpful. The dealership is very clean, bathrooms are always clean and snacks , coffee and so fourth is always available. More

by jessheath80 Verified Customer Verified Customer

Helpful 0

Report | Print

This is our third new car purchase at Greg Leblanc Toyota. The staff, from Sales to Service Dept. are always so friendly & helpful. The entire dealership makes us feel “at home” when we visit. Toyota. The staff, from Sales to Service Dept. are always so friendly & helpful. The entire dealership makes us feel “at home” when we visit. More

by Fencegal Verified Customer Verified Customer

Helpful 0

Report | Print

I went in for product recall service, free of charge on my 6.5 year old vehicle. Made a great deal on new vehicle. Love!! my 6.5 year old vehicle. Made a great deal on new vehicle. Love!! More

by miller70301 Verified Customer Verified Customer

Helpful 0

Report | Print

Professional, courteous, knowledgeable ... the entire business from sales to service has always been the best. I bought my 4 th vehicle from Greg Leblanc and I never even considered another place! business from sales to service has always been the best. I bought my 4 th vehicle from Greg Leblanc and I never even considered another place! More

by jamesc4 Verified Customer Verified Customer

Helpful 0

Report | Print