Orlando Kia East - Service Center

I have never received anything short of impeccable customer service from Chad Charlton ever since he started working at Orlando Kia East. His prompt and courteous demeaner makes one of the most irrat customer service from Chad Charlton ever since he started working at Orlando Kia East. His prompt and courteous demeaner makes one of the most irratating things to do (bringing your car in for service) not so bad. I know that when I call he is eager to listen and help in getting my car repaired and returned in the quickest time frame possible. This may sound funny, but I have been in the customer service industry for over 20 years, and I feel that if more people had the customer service skills that Chad possesses, we would see much happier people on our roadways. Thank you for that! More

He is the BEST. I am a widow and don't know much about car care but he leads me and guides me trough it. He is my SAVIOR. Don't know where I would be without him. I would recommend him to anyone. car care but he leads me and guides me trough it. He is my SAVIOR. Don't know where I would be without him. I would recommend him to anyone. More

The employees are very friendly and helpful. They listen to you when you say something is wrong and they check the problem and report the results back to you. They are very quick and efficient. to you when you say something is wrong and they check the problem and report the results back to you. They are very quick and efficient. More

I have been going to this dealership for the past 4-5 years and there is no doubt in my mind that the reason I continue to go back is because of the customer service that Chad Charlton provides on a regu years and there is no doubt in my mind that the reason I continue to go back is because of the customer service that Chad Charlton provides on a regular basis. It is refreshing to be able to take my car into the service area and not have to worry about misleading information. Chad takes the time to explain my options for each maintenance item that comes about so that I can make an informed decision about services and avoid taking unnecessary risks. My car always works better when I pick it up from the shop. In addition to the great attention to detail that is directed towards my vehicle, Chad has taken the time to get to know me and my family. The bottom line is Chad Charlton is the reason I have been a proud and loyal Kia customer. (Chad) Thanks for all the time you spend taking care of both my families and my car services. More

Since I bought my first car in 2007, Chad has helped me keep track of my service dates and has always been very cooperative in expediting my visit. Because of his outstanding service, I decided to buy a se keep track of my service dates and has always been very cooperative in expediting my visit. Because of his outstanding service, I decided to buy a second car which my nephew uses for school. I decided to move to Puerto Rico and took my first car with me. Since then, Chad has been my liason in purchasing new parts through Kia dealers. I would definitely recommend Chad to anyone looking for exceptional service and reliability. More

Chad is our "go to guy". He is always willing to answer questions and is proactive in keeping our 2006 KIA Sedona in tip top running condition. We know whenever we bring in our car Chad will not to answer questions and is proactive in keeping our 2006 KIA Sedona in tip top running condition. We know whenever we bring in our car Chad will not only complete the work we request or is required but is on the lookout for prospective problems. If we can't get the job done on that visit he lets us know we should plan to have it done as soon as we can. He is always professional i.e. courteous, knowledgeable and friendly. He is never to busy to answer questions and never makes you feel uncomfortable about asking them. He is never condesending or impatient. Thank you Chad for all your assistance. More

Chad is the best representative that I have ever had especially when it comes to car service. Always approachable, always informative, always tells me the status of my car, and what needs to be done for especially when it comes to car service. Always approachable, always informative, always tells me the status of my car, and what needs to be done for next visit. I can feel at ease when my car service is done. More

I would definitely recommend Chad to anyone for his extraordinary efforts at Kia dealership. He always manages to have a smile on his face and works very hard to make my visit much easier. Chad is very extraordinary efforts at Kia dealership. He always manages to have a smile on his face and works very hard to make my visit much easier. Chad is very knowledgeable about any problems that I may have with my car and recommends certain options that he feels would best suit me. Chad also works hard to get to know customers on a more personal level and is genuinely interested in what others have to say. More

Chad is one of the easiest people to deal with I have ever met. He is friendly, efficient and helpful. I cannot think of anyone else I would rather deal with on service related issues than Chad. He ha ever met. He is friendly, efficient and helpful. I cannot think of anyone else I would rather deal with on service related issues than Chad. He has always been able to answer my questions regarding the service I'm getting and he keeps me information if I have an upcoming service due. More

My service advisor Chad is fantastic. He takes the time to explain the work that is being done and I appreciate his positive attitude and willingness to help me out. to explain the work that is being done and I appreciate his positive attitude and willingness to help me out. More