Orlando Kia East - Service Center

Service Everything was done in a timely manner, work done within the time was quoted. Everyone was nice and the worked that was explained thoroughly. Everyone Everything was done in a timely manner, work done within the time was quoted. Everyone was nice and the worked that was explained thoroughly. Everyone was nice as always More

Great customer service! I had a scheduled 15,000 mike service. The Service Writer, Xavier, was exceptionally professional, pleasant and easy to work with. I will go back to t I had a scheduled 15,000 mike service. The Service Writer, Xavier, was exceptionally professional, pleasant and easy to work with. I will go back to this location for future service. More

Regulator My regulator had broke. Knowing that it will be pricey drop the car off to get it replace. Went back to pick up go to the check out and was told it w My regulator had broke. Knowing that it will be pricey drop the car off to get it replace. Went back to pick up go to the check out and was told it was still under warranty. Thank you Xavier Medina for going the extra mile to check More

Kia Soul recall Eddie from the service department made my experience at the Kia Orlando location one to be acknowledged. When i first brought my car in to have the re Eddie from the service department made my experience at the Kia Orlando location one to be acknowledged. When i first brought my car in to have the recall part serviced he called me in a matter of time to have the matter taken care of telling me the part wasn’t in stock. I told him it was very important because i am going to be leaving town for Thanksgiving and i needed my car. He took matters professionally and in a timely manner and over night the recalled part and had it serviced the very next day just in time for me to leave. I thank you very much Eddie for your help and for making sure i got to celebrate Thanksgiving with my family. More

Excellent customer service Great service, customer service and place to purchase a vehicle. I would very highly recommend this dealership. Very happy with my purchase and ser Great service, customer service and place to purchase a vehicle. I would very highly recommend this dealership. Very happy with my purchase and service visits. More

Our auto buying experience was pleasant and professional. Rafael Davilla gave us excellent customer service with a great smile and much knowledge of cars. He made our buying experience pleasant and hassle fre Rafael Davilla gave us excellent customer service with a great smile and much knowledge of cars. He made our buying experience pleasant and hassle free. More

My first service on new vehicles Xavier was outstanding ! He greeted me at the door and since it was my first time there; Xavier took the time to explain the entire process All th Xavier was outstanding ! He greeted me at the door and since it was my first time there; Xavier took the time to explain the entire process All the employees on that particular day were truly professional and I would highly recommend KIA to my friends. More

Great Experience I purchased my vehicle at Orlando Kia East in July (2017). I got an amazing deal and thought it couldn’t get any better. Wrong. I took my vehicle in f I purchased my vehicle at Orlando Kia East in July (2017). I got an amazing deal and thought it couldn’t get any better. Wrong. I took my vehicle in for it’s 6500 mile service and received OUTSTANDING service. Friendly staff, quick service, and awesome amenities while I waited! Completely satisfied with everything Orlando Kia East!! More

Fast top notch Was in a time crunch and they were happy to help with getting my stage 2 maintenance done as fast as they could. Very friendly and easy going staff. Was in a time crunch and they were happy to help with getting my stage 2 maintenance done as fast as they could. Very friendly and easy going staff. More

Don't Buy any extended warranties On October 17, 2017 at 8:30 am my 2014 Kia Forte had a flat on the rear right tire. I called Kia road side assistance, which is included in the warran On October 17, 2017 at 8:30 am my 2014 Kia Forte had a flat on the rear right tire. I called Kia road side assistance, which is included in the warranty package I purchased when I bought the car. It was explained to Kia roadside assistance that the rear right tire had a flat and the key would be in the driver panel door and unlocked. I called Kia East Orlando service department and advised them it was being towed in for a flat rear tire. Kia roadside assistance sent their contracted tow truck, 365 automotive to pick up the car. The roadside assistance was called in at 9 am. The car was finally picked up after 1 pm. The tow driver from 365 automotive hooked up the rear end of car and pulled the car in PARK 17 miles to Kia East Orlando. The service department called and said car was dropped off, the front end was hanging, it smelled like something burning and it wouldn't start. I called Kia Road side assistance again and explained what the service department told me about the car. They said they would forward it to the claims department. I asked for a rental, they told me to rent it out of my pocket and they would reimburse me. I have been on the phone and sending e mails to Kia Corporate since October 17th. We have gotten the biggest run around. We went to Kia East Orland where my car is parked on November 6, 2017 and spoke to the Sales manager. He acted like he had no clue what was going on with my car. He even offered me a new car for $35000, giving me a "more than fair trade in of $16000". Really? We told him just fix my car. We purchased all the warranties that were offered when we bought the car in 2014. The car only has 30K miles on it and we have it serviced on schedule. He directed us to Kia service department manager. She called the corporate office. They told her a decision would be made next week. So as of November 7, 2017, I have so far accumulated over $2000 out of pocket expenses. A car payment with no car to drive, a rental, we are paying out of pocket for and no one with any sense of urgency to fix a car that only had a flat tire until the tow truck driver from 365 automotive caused all this damage to my car. Just fix the car! It is still under warranty. Go after the tow truck company, 365 automotive! Do you think I would recommend a Kia to anyone or even buy another Kia? More