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Orlando Kia East - Service Center

Orlando, FL

4.2
1,664 Reviews
Call Service Center (844) 637-1389

1,664 Reviews of Orlando Kia East - Service Center

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September 28, 2023

Customer Service personal did a good job. Waiting time for car service was too long. More

by 15ALONDRAJ2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Mnassa
Report | Print
Oct 09, 2023 -

Greenway Kia East responded

While we're glad you enjoyed working with our team, we do apologize for any inconvenience caused by a longer wait time. Greenway Kia East aims to provide customers with an efficient and easy servicing process, so it's truly disappointing that we did not live up to that standard in your case. I'll be sure to touch base with our team regarding your feedback so as to improve our work moving forward. If you'd like to discuss this further or have any other concerns to share, please feel free to reach me using the address I've included below. We appreciate you trusting us with your business! Thank you, Ginam Carpio - Service Manager ginamcarpio@greenwayauto.com

September 28, 2023

Josh took very good to get the job done in 1 day. .thank you josh More

by JUSTME3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh, Joseph Mnassa
Report | Print
Sep 29, 2023 -

Greenway Kia East responded

Thanks for stopping in for service and leaving Greenway Kia East a five-star review! We are thrilled that Josh took excellent care of your vehicle and got the job done on time. See you down the road!

September 27, 2023

Thanks for attentions and corteus to me and the profesional care allways make me feel at home More

by GUILLERMOLINARES3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sory I dont remember her name at triste moment
Report | Print
Sep 27, 2023 -

Greenway Kia East responded

We are so glad to hear that you have felt at home here at Greenway Kia East. Thank you for trusting us with your loyal business!

September 26, 2023

Service was excellent. Responds all my questions and my issues. I’m travel 1 hour for visit my dealership. More

by Mayra I Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph advisor
Report | Print
Sep 27, 2023 -

Greenway Kia East responded

We're so glad to know that you had an excellent experience at Greenway Kia East, even traveling one hour for your visit! We appreciate the positive feedback and look forward to assisting with any future needs. Safe travels!

September 26, 2023

They took it right in and did the required work. They also did a multi point inspection. After all was completed the service advisor gave me the information of what was done. More

by RICHROD856
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Westberg
Report | Print
Sep 27, 2023 -

Greenway Kia East responded

We're glad to know that our team at Greenway Kia East was able to provide you with the necessary service and information. Thanks for sharing your experience!

September 26, 2023

The guy who help me with the appointment was really nice and help me with all my questions thanks a lot !!! More

by JESSICA.MELENDEZ15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Mnassa
Report | Print
Sep 27, 2023 -

Greenway Kia East responded

Jessica, we're so glad to know that our team at Greenway Kia East was able to assist you and answer all your questions. Thanks for sharing this positive feedback!

September 25, 2023

Poor communication skills. Very over priced. Does not fully inform customer of all charges. Does not provide documents requested in a timely manner. More

by laurenhoff11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gina, Carlos
Report | Print
Sep 25, 2023 -

Greenway Kia East responded

Lauren, I'm sorry to read about your experience. We aim for clear communication and fair pricing, so it's concerning that we didn't meet those expectations. In order to better understand how we can improve our service and ensure you receive the proper assistance moving forward, I ask that you contact me directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

September 25, 2023

El servicio es muy bueno, recomendado atiende super super bien . Mi experiencia fue muy buena More

by jiss998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Mnassa
Report | Print
Sep 25, 2023 -

Greenway Kia East responded

Gracias por la reseña! Esperamos volver a verle en Greenway Kia East!

September 23, 2023

Did a great job with fixing my car as well as top tier hospitality, excellent More

by Sandytola3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Mnassa
Report | Print
Sep 25, 2023 -

Greenway Kia East responded

We are thrilled that the Greenway Kia East team continues to deliver five-star service. See you next time!

September 23, 2023

Very pleased with with everyone I worked with, thank you 😊 would recommend to others See you in 6 months. More

by HELTONS7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
Report | Print
Sep 25, 2023 -

Greenway Kia East responded

We're delighted to know you had a positive experience with us at Greenway Kia East! Thank you for your recommendation and we look forward to assisting you again in 6 months. Safe travels until then!

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