Orlando Kia East - Service Center

Matt was incredibly kind and extremely helpful! He genuinely went above and beyond to help me get everything sorted with my car. Once I dropped my car off it was a really quick turn around before e He genuinely went above and beyond to help me get everything sorted with my car. Once I dropped my car off it was a really quick turn around before everything was good to go. I cannot say enough good things about Matt and will always speak to him at Greenway East if I have any car issues in the future. More

Great customer support and transparency! No pushing and fair pricing negotiation of my purchase of used car No pushing and fair pricing negotiation of my purchase of used car More

Everything was great except the invoice showed 2 items under "the following work was recommended but not performed". No one mentioned or discussed those items with me. I didn't see them until I got home. under "the following work was recommended but not performed". No one mentioned or discussed those items with me. I didn't see them until I got home. I tried to call my service advisor but he couldn't be located and didn't return my call. There was a party going on and I think staff was distracted. More

Great customer service. I brought the car in the night before service and left them a note for the morning with the key. I called to confirm work scope and continued with I brought the car in the night before service and left them a note for the morning with the key. I called to confirm work scope and continued with my day. Later I checked on the status and they said it was ready for pickup. So paid and picked the car up. No muss no fuss. More

Staff is knowledgeable, caring and friendly. Can always answer any questions that I may have and interested in my concerns. Can always answer any questions that I may have and interested in my concerns. More

Easy to make appointments once you arrive your checked and vehicle is taken in. Waiting time is good depending on what issues they find with car. and vehicle is taken in. Waiting time is good depending on what issues they find with car. More

Extremely dissatisfied with my experience. I have a Kia Optima suffering from heavy oil consumption. I’m aware that this is a common problem with my vehicle based on an engine defect. There’s I have a Kia Optima suffering from heavy oil consumption. I’m aware that this is a common problem with my vehicle based on an engine defect. There’s even a class-action lawsuit ongoing for this same scenario. Instead of checking engine I was told I need an oil consumption test that cost $500. Unfortunately, that is not covered under either warranty I have power train 10yr/100k or rod bearing 150k. I decided not to get the test done because I don’t believe that is reasonable and dealership is prolonging the problem instead of being proactive and fixing the issue. I expected to at least have a check on my engine for worn parts that could quality under power train. Instead I’m in the same spot I started at. More

My car had a recall and a rebuilt motor was installed. Since then it’s been broken down 4 times and has been in your service center, combined over numerous appts, for nearly 2 months. During that time I Since then it’s been broken down 4 times and has been in your service center, combined over numerous appts, for nearly 2 months. During that time I dealt with service advisors Carlos and Josh who were helpful and sympathetic. However, repeated requests to speak with the service manager, Gina went unanswered. Despite multiple phone calls, voice messages, text messages and request to the service advisors for her to call me, I never heard from her. Furthermore, when I confronted her in the lobby at one of my repeated visits, she denied having any knowledge of my repeated requests. Instead of trying to help the situation, she was rude and defensive. Due to the lack of communication from Greenway management, I was forced to reach out to Kia corporate for help. In the end, a tech line case was opened and engineers from Kia were ultimately brought in to diagnose the ongoing issue. If your vehicle broke down that many times and spent months in service, I would think a manager would reach out at least one time. Unfortunately this was not the case. I heard absolutely nothing from her. Moreover, no other services were offered during this extended time without my vehicle. When ask about a rental or loaner vehicle, I was told to rent my own. $1400 later, I’m working with Kia Corporate for some kind of reimbursement. I understand that your technicians had to wait for instructions from tech line, but the lack of professionalism and customer service from your “management” is inexcusable. You’re lucky to have good employees like Carlos and Josh because they were the only ones who showed a willing to help. More

New service manager she’s very rude. She lost your company $750 maintenance contract just because she wouldn’t do an air filter that had a coupon for that they let expire out of my coupo She lost your company $750 maintenance contract just because she wouldn’t do an air filter that had a coupon for that they let expire out of my coupon book not telling me it was right one year and all my charges we used, so goodbye to your service department More

Very friendly staff. Clean environment. Fast service Great location. Many staff members and courteous service Clean environment. Fast service Great location. Many staff members and courteous service More