Orlando Kia East - Service Center

Prompt and very friendly service while waiting as well as the associates are very helpful the associates are very helpful More

First time dealing with Matt. He was friendly and professional. I've purchased 6 vehicles from this dealership and hope to continue to do so in the future. He was friendly and professional. I've purchased 6 vehicles from this dealership and hope to continue to do so in the future. More

The person helping me out, Matt, would never keep me updated on my car and would ignore my messages. I had to go a whole month with my car’s issue and a week with no car due to Matt not doing what he’s updated on my car and would ignore my messages. I had to go a whole month with my car’s issue and a week with no car due to Matt not doing what he’s supposed to be doing. More

Great and speedy service. Very attentive and helpful service assistant. Very little waiting time in the waiting area. Very attentive and helpful service assistant. Very little waiting time in the waiting area. More

They told me that they rotated the tires, and they were lying … I know where the tires were located because it was just one different from the others and it was in the same position. I always have trouble lying … I know where the tires were located because it was just one different from the others and it was in the same position. I always have trouble with the bad service and rude personnel, specially the ladies form service and her manager . More

These guys are great. They are prompt, polite, courteous and really wonderful. I'm buying my next Kia here! They are prompt, polite, courteous and really wonderful. I'm buying my next Kia here! More

I was without my car for 3 weeks. The dealer was very bad about communicating updates. I do not recommend this dealer to anyone. The dealer was very bad about communicating updates. I do not recommend this dealer to anyone. More

I brought my 2016 Optima in for service because the AC was blowing warm air. I have the 10 year extended warranty but was told that the AC portion had expired (no notice of this) and I had to pay $250 fo was blowing warm air. I have the 10 year extended warranty but was told that the AC portion had expired (no notice of this) and I had to pay $250 for a diaqostic. After waiting for 2 1/2 hours I went to check on my vehicle because,as I told the sevice person, I had to go to work. I believe her name was Shelby and all she did was speak Spanish to the other employess in front of me (I don't speak Spanish) while waiting for news on my vehicle. She then informed me that my vehicle needed every AC part replaced and gave me a rough estimate of $1000+ for parts and $1000+ for labor. I thought this was odd since my vehicle only has 50k miles and I rarely use the AC. I then happened to notice on the wall a notice to service personnel about the monthly goals for parts and service that each service member must meet. It certainly made me wonder if my vehicle was being used to help Shelby make her monthly goal. I declined service and considered a trade in. When I finally got into my vehicle, the AC was blowing cold air and whenever I try it, it still blows cold air. More

Great job done on the car! I am satisfied with the service. I recommend Kia dealer I am satisfied with the service. I recommend Kia dealer More

Nobody Welcome at front desk Service center for my car service appointment. Ignoned until I approach one of the service agent. Not friendly at all. Maybe not comeback to service my car again. Thank You. service appointment. Ignoned until I approach one of the service agent. Not friendly at all. Maybe not comeback to service my car again. Thank You. More