Orlando Kia East - Service Center

Highly unprofessional staff whom completely lack communication or follow through. They seem to intentionally drag out expectations in order to avoid having to give customers rental cars. When you fi communication or follow through. They seem to intentionally drag out expectations in order to avoid having to give customers rental cars. When you finally can speak to someone, they seem like you’re bothering them and like it’s a chore to find out the status of your vehicle. I’ve been promised call backs five times in the last week, waiting for my car. Of which, one of them should have been to qualify whether or not I could get a rental covered by warranty. Not a single call has been made to me. They even have a texting service that no one responds to. Not only will I never purchase a vehicle with any associated dealership again, I’ll actively dissuade anyone I know from making a purchase as well. More

Excelente servicio , fue rápido y seguro, espere en la sala y me informaron cuando estaba terminado el trabajo! Buena atención , gracias sala y me informaron cuando estaba terminado el trabajo! Buena atención , gracias More

I was taken care of as soon as I walked in the door for an oil change. I was greeted with a smile. The paperwork to sign was brought to me in the waiting area. I was out within the hour and on my way. I a an oil change. I was greeted with a smile. The paperwork to sign was brought to me in the waiting area. I was out within the hour and on my way. I also was greeted with a smile by another service agent, Carlos, that has taken amazing care of my family and I in the past. More

Carlos did a great job. Carlos did a great job. Carlos did a great job. Carlos did a great job. Carlos did a great job. More

Everything went smoothly from the moment I got there to the moment I left. Waited 2 hours for my car to be finished with its recall and oil change. No issues. the moment I left. Waited 2 hours for my car to be finished with its recall and oil change. No issues. More

They were efficient, courteous, and helpful. Helped me get to and from with their shuttle. Helped me get to and from with their shuttle. More

Customer service was excellent and they kept me informed on status while I waited. Car issue was resolved in a timely manner. on status while I waited. Car issue was resolved in a timely manner. More

Sales men were easy to contact, schedule, and give loaner for a 3 hour cool down and instalation of sensor . Very pleased for a 3 hour cool down and instalation of sensor . Very pleased More

People are really efficient and professional. Waiting time not so long. Like so much, t Waiting time not so long. Like so much, t More