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Orlando Kia East - Service Center

Orlando, FL

4.2
1,558 Reviews
Call Service Center (844) 637-1389

1,558 Reviews of Orlando Kia East - Service Center

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October 31, 2023

The service was excellent and customer service was varie helpful in addressing my car needs. More

by blessed0321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Mnassa
Report | Print
Oct 31, 2023 -

Greenway Kia East responded

We are thrilled to hear this positive feedback regarding our friendly assistance and top-notch service. If there is anything else we can assist you with, please don't hesitate to reach out! Take care! -- The Greenway Kia East Team

October 31, 2023

Almost 1 month to fix my niro software bugs and ac problem, they parked my vehicle outside and returned it with a lot of leafs, a dent and dirty, worst, it's almost impossible to talk with the service More

by Vinicius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Mnassa
Report | Print
Oct 31, 2023 -

Vinicius responded

.

Oct 31, 2023 -

Greenway Kia East responded

Vinicius, I'm really sorry to read about your experience. It's clear we didn't meet expectations in terms of communication and vehicle care during its service period. We'd like the opportunity to make things right and restore your faith in us. Please reach out so we can address this situation directly with you - Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com.

October 31, 2023

Joshua is the best worker i ever seen ges work it’s very profesional i have the best words for him thanks More

by ivaldes033
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mnassa
Report | Print
Oct 31, 2023 -

Greenway Kia East responded

We're delighted to see this glowing praise for Joshua! Thank you for all your support of Greenway Kia East!

October 30, 2023

Great help and service from Joshua! I will return back if i need anything. Timing was not bad either. More

by Ana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mnassa
Report | Print
Oct 30, 2023 -

Greenway Kia East responded

Ana, we're delighted to know Joshua provided great service during your visit to Greenway Kia East. We look forward to assisting you again in the future with any of your vehicle needs!

October 30, 2023

This last visits was one of my best experiences thanks to Carlos and Joshua. I want to say a special thanks to Carlos for always being very patient and professional in his work. Blessings More

by Webley-Nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Oct 30, 2023 -

Greenway Kia East responded

We're glad to know that Carlos and Joshua made your recent visit a great one at Greenway Kia East. We appreciate the kind words, and we'll be sure to pass them along!

October 30, 2023

The service was great, top notch, nice and friendly staff. Great snacks to pass time. More

by Fld72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember names
Report | Print
Oct 30, 2023 -

Greenway Kia East responded

Thank you for taking the time to write us a review. We are thrilled to hear about your positive experience with our staff during your visit to Greenway Kia East and are glad you enjoyed the snacks! We hope to see you again for any of your future needs!

October 30, 2023

Especial people, fine service with good and cuality merchandise, quickly response and punctuality to each costumer. More

by VIJOZO7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Mnassa
Report | Print
Oct 30, 2023 -

Greenway Kia East responded

We're delighted to know you had a positive experience with us at Greenway Kia East! Your kind words about our service and merchandise are greatly appreciated. Thank you for your review!

October 29, 2023

I have purchased 2 cars from Greenway Kia, and always had them serviced there. Price for oil change and tire rotation at $176.00 I felt was excessive. More

by KALONA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not work with the people listed
Report | Print
Oct 30, 2023 -

Greenway Kia East responded

Kalona, I understand your concerns about the pricing of our services. We strive to provide competitive rates and it's important that you feel you're getting good value from us. If there are any questions or issues regarding this matter, please don't hesitate to reach out directly so we can discuss this further. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

October 29, 2023

Very good customer service. What a difference in the customer service I experienced at Kia West. Thank YOU!! More

by shanezcompton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Oct 30, 2023 -

Greenway Kia East responded

We're delighted to know you had a positive experience with our customer service at Greenway Kia East! We strive for excellence and appreciate your recognition. Thanks for choosing us!

October 28, 2023

Absolutely Terrible! ! The worst experience I’ve ever had. Telling anyone I know with a KIA not to go there! More

by P.J.MARSHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
Report | Print
Oct 30, 2023 -

Greenway Kia East responded

I'm really sorry to hear about your experience. We strive for excellence in all we do and it's clear that we fell short during your visit. If you're open to discussing this further, please reach out directly so we can address any issues or concerns you may have had. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

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