Orlando Kia East - Service Center

Awful experienced-was lied to about work being done Work not complete,,strut was left extremely loose could've caused bad accident for me and my children-all I got was sorry,spoke to manager and nothing Work not complete,,strut was left extremely loose could've caused bad accident for me and my children-all I got was sorry,spoke to manager and nothing except sorry and will fix and take off work fees-I expect that they should've given me parts at costs also due to problem and danger that I was put in and the fact this should've been caught if they did my tire rotation like they said which was not done I was lied to..disgusted More

Not response from anyone ? This is a copy of the second letter that I've sent. I really don't expect a response now but I think you should be aware............ Louis Morejon This is a copy of the second letter that I've sent. I really don't expect a response now but I think you should be aware............ Louis Morejon; Wayne Osso; Some time ago I brought my KIA in for service. Which as it turns out will be the last time I will bring it in! I asked for an oil change which I hope I got ! Ed had suggested to rotate the tires also which would make the bill just under $60 as I had advised Ed I only brought $60. I advised Ed, the service person, I believe I had a slow leak in my passenger side tire. He said he would have it checked. I've dealt with Ed before and he is very pleasant and good at his job... The bill for the work done was I think $59.00. I was told later that there was a small nail in the tire and it would be 39.95 to fix. I said that I thought the price was too high and said not now thanks. Two days later the low tire light came on the dash. I went to put air in the low tire and started with the rear tires being that I paid for a tire rotation and the tire that was on the front passenger side would not be the one, so I thought, NOT! It wasn't changed and is still on the passenger front. I contacted the service person, a young lady the told me she would handle the situation and would cut me a check for the cost of the tire rotation that I didn't receive and send it to me, NOT. I had asked for the Service manager and she told me that he wasn't there and she didn't know when he would be back! I told her that I'd come in next week and she said he would be out of town. The home office sent me a questionnaire about the service I received, haven't heard back. I was going to have the tire done the other day and low and behold, the key for the tire lock was not to be found! I searched every place, glove box,trunk,in the area of the spare tire, the side panels on the doors, under the seats, the arm rest compartments, not to be found! Big Joke on me, for not having the tire patched...! Would you bring your car in for service? After being treated like I was? Along with all the trouble I had that day I was dealing with my wife having Stage IV Cancer. Good Business Practice.............. Since I wrote this report, I was contacted immediately by Louis Morejon. He was very surprised to her of the problem I had with the service dept. As it turned out it was all a misunderstanding of communication. All is been rectified. Douglas Snyder dougsnyder81@Yahoo.com cc; Louis Morejon; Wayne Osso; More

I have no issues with the staff of this service center. My complaints are about corporate policies that they have to implement that resulted in a low rating. . Exorbitant charge for battery check ($45) My complaints are about corporate policies that they have to implement that resulted in a low rating. . Exorbitant charge for battery check ($45) when Firestone, Greenway Dodge, Autozone, etc do it for free. I will never go back for a battery check or change. . I transferred from Orlando KIA West but the records could not be transferred because of the system chosen by corporate. In this day and age, why should this be a problem? More

I originally bought my Optima from Orlando Kia "WEST" and was not impressed by the staff, professionalism and the building itself. With that being said they did get me a great deal on the car I l "WEST" and was not impressed by the staff, professionalism and the building itself. With that being said they did get me a great deal on the car I leased. So they still helped me out. But I lost some trust along the way due to some negligence in the finance department and the closeout of the deal. So when it came to my first service on the vehicle I decided to go to their sister store Orlando Kia EAST since it was a new dealership and it wasn't too far from my house. First impression of the new building was impressive, the cleanliness and smell exceptional and the friendliness was just right. Plenty of cars to look at inside the showroom and there is lots of coffee available. The waiting room has nice comfy leather seats and a big screen TV to keep you busy if you decided to wait. My service department advisor Edward was very professional, thorough and kept me up to date on everything. I was impressed! I have been there three times so far and have always received the same quality service each time. I would recommend this dealer to anyone for either a purchase of a new vehicle or the service department. Kudos! More

Professional, friendly, courteous employees. Clean, well laid out showroom. Service was completed 15 minutes EARLIER than time promised. 2 thumbs up...I will be back! laid out showroom. Service was completed 15 minutes EARLIER than time promised. 2 thumbs up...I will be back! More

Mr. Cotto always takes care of my service needs with my Kia. Excellent Service Man. THANK YOU!!!!!!!!!!!!!!! I always go to this dealership for my service. Kia. Excellent Service Man. THANK YOU!!!!!!!!!!!!!!! I always go to this dealership for my service. More

The service is why I go to this Orlando KIA East since I bought my KIA Soul here. Not only does Edward goes out of his way to make sure that I am in and out quick but that I am only having service that I ne bought my KIA Soul here. Not only does Edward goes out of his way to make sure that I am in and out quick but that I am only having service that I need. I can depend on Edward to provide me a list and cost of what I will need with the next visit too! I will not go anywhere else! Thank you, Estella Barrett More

I came in a day early because I had something come up and they quickly made space for me and took care of my car in less time than was quoted to me. Awesome. they quickly made space for me and took care of my car in less time than was quoted to me. Awesome. More

I have always had an excellent experience at Orlando KIA East, from the moment I walked in to purchase my new 2013 KIA Soul in December 2012 to my most recent scheduled service appointment a couple weeks ag East, from the moment I walked in to purchase my new 2013 KIA Soul in December 2012 to my most recent scheduled service appointment a couple weeks ago. I also like that they email me coupons for service and parts to ensure that I get a better deal by taking my car to Orlando KIA East than if I were to take it somewhere else. Thanks guys! More

I had an oil change on August 1st and on the 6th I noticed oil on my garage floor. I called and made another appointment and was taken care of immediately. I am very pleased with the attention and s noticed oil on my garage floor. I called and made another appointment and was taken care of immediately. I am very pleased with the attention and service I received and will continue to make you "MY DEALER". More