Orlando Kia East - Service Center

expensive, unreliable maintenance Bought my 2014 Kia Soul here...and as I expected, there were the usual games that come with haggling for a price. The manager Hicham Belaharsa was dow Bought my 2014 Kia Soul here...and as I expected, there were the usual games that come with haggling for a price. The manager Hicham Belaharsa was down right rude. I acually refused to deal with him directly. Freddy Alvria was my salesman and he was very nice..he was the best part of the experience. But honestly what I am truly not satisfied with is the service dept. The oil changes and maintenance is very expensive and there are never any discounts or coupons worth printing. And to top it off the last time I went there and had a schedule II maintenance they did not change the cabin and air filter even though it was put down that they did. When I took my car in for an oil change at another business they showed me my filters and they were filthy. No way in that many miles those filters would look like that. When I called the service dept, I got the run around as expected. She was "pretty sure" they got changed and couldn't imagine why someone would put down that they changed them when they didn't. Really? Laziness on the part of the staff? Cost cutting by charging me for a part that wasn't actually replaced? Said she was sorry but made no offer of making it right. Surprise, surprise. Won't be bringing it back. More

Regular Service I brought my Amanti in for oil change and service. I had a call that my car was ready and that everything was OK. I was ready to go but decided to rea I brought my Amanti in for oil change and service. I had a call that my car was ready and that everything was OK. I was ready to go but decided to read the inspection report. There were a number of issues that were flagged. Why wasn't this highlighted, when I was called so that I can authorize the repairs over the phone and not make another trip and when I came to collect the car? This is a lost opportunity for more business plus great inconvenience to the customer. This was not the first time so I would not blame the employees. It is an issue of not having a protocol to follow. A simple checklist for the employee would help : Did you inspect the car with the client on arrival and before releasing the car? Did you brief the client on the phone and when he came to collect the car about the inspection report? More

Purchasing and service This is my second Kia and the second time dealing with Orlando Kia East. My salesperson, William Lamb was new, but he did a great job in getting me wh This is my second Kia and the second time dealing with Orlando Kia East. My salesperson, William Lamb was new, but he did a great job in getting me what I wanted. Service is great. More

3RD REPAIR ATTEMPT TRUNK OPENING SPORATICALLY!! FIRST TIME I WAS TOLD REMOTE WAS WORKING ALRIGHT , I EXPLAINED THIS HAPPENS WITHOUT REMOTE AT ANY TIME, LID SPRINGS OPEN!! ASKED AT LEAST TAKE BACK FIRST TIME I WAS TOLD REMOTE WAS WORKING ALRIGHT , I EXPLAINED THIS HAPPENS WITHOUT REMOTE AT ANY TIME, LID SPRINGS OPEN!! ASKED AT LEAST TAKE BACK AND CHECK LATCHES FOR TIGHTNESS. SEVERAL WEEKS LATER AND TWO MORE RANDOM OPENINGS TRYED AGAIN, THEY DOGGEDLY TOOK VEHICLE IN AND ONCE AGAIN SAID EVERYTHING CHECKED OUT. ASKED TO SPEAK WITH SERVICE MANAGER ABOUT FREQUENCY ISSUES AND WAS TOLD SHE WAS NOT AVAILABLE AND THAT THEY COULD NOT SPEAK ABOUT TECH ISSUES. I ASKED FOR CORP NUMBER AND SPOKE TO DANIELLE IN ATLANTA TO EXPLAIN AND PLEASE OPEN A FILE AND WHY WAS I GIVEN THE RUNAROUND. SHE SAID SHE WOULD REQUEST RECORDS. SEVERAL WEEKS LATER AFTER MANY REQUEST SHE WAS SENT INFORMATION.. THIS IS MY 3RD TIME ,STILL HAVE NOT MET THIS SERVIE MANAGER AND CAR IS LOCKED UP FOR THE WEEKEND, NO ONE KNOWS WHERE THE KEYS ARE OR WHAT HAS BEEN FOUND OUT, PLUS VEHICLE WAS NOT LOCKED INSIDE BUT PARKED IN A CORNER OF THE LOT! BEEN VERY RAINY OFF / ON AND I DO NOT NEED A FLOOD DAMAGED CAR ALSO!! WAS TOLD THAT IF THEY COULD NOT DUPLICATE I WAS OUT OF LUCK. THIS PROBLEM HAS BEEN TRACKED THRU OUT THE U.S. AND CANADA ON 2012-2014 OPTIMAS PRIMARILY AS SEARCHED ON GOOGLE. YET THEY STILL WILL DO NOTHING ABOUT AND DENY A PROBLEM EXIST. FRUSTRATED AND SEEKING A GOOD CLASS ACTION ATTORNEY. ANYONE PLEASE HELP More

Worst service experience I had my wife's Sportage towed to Orlando Kia East the last week of November with an engine problem. It took two weeks for Kia East to get the warrant I had my wife's Sportage towed to Orlando Kia East the last week of November with an engine problem. It took two weeks for Kia East to get the warranty claim for a new engine approved. Once approved, Edward stated the engine would be in the following Tuesday and in the car by Friday. I called on Friday and they did not have the engine. I spoke with Gina, Edward’s boss, who did not offer to reimburse us for our rental – she did finally give us a loaner for the last three weeks. Throughout the process our service manager Edward and his boss Gina did very little to keep us informed of what was going on. I had such a hard time getting in touch with Edward that on several occasions I had to drive to the dealer to get an update. I tried emailing Edward but the email address on his business card would not work. Gina finally took over keeping me informed once I told her about my problems with Edward. At week number three I requested a transmission service while the car was there and Gina told me she would insure it was complete. Two more weeks go by and I only hear from KIA America (Corporate). I explained my problems with Daniel Burk and she promised to speak to Gina about the lack of communication. Daniel stated that it was Kia’s policy that the dealer contacts me every two days with and update – this did not happen. I was finally contacted by Edward last Tuesday to inform me that the timing belt was not included with a new engine and that I would have to pay $91 for it. I don’t mind the charge but this is in poor taste. He stated that the car would be ready by Friday (this was the second time he promised our car ready by Friday). The weekend came and went and still no car or phone call with a reason why it was not ready. Daniel from Kia corporate called again this Tuesday to see if we were satisfied with the work performed. She was shocked when I told her we did not have the car nor did we receive a phone call. Edward called yesterday to let me know everything was complete. My wife arrived today to pick-up the car and the transmission service was not complete. Gina argued with my wife and basically told her I was lying about requesting the service. The technician helping my wife stated it would take another 45 minutes. My wife informed them that she had to get home immediately because she paid a babysitter to watch our kids. She asked if she could keep the loaner for a few hours while she made arrangements for our kids. The technician laughed and stated that they do not give loaners for services. Her options were to wait or leave without the service. During this time I was on the phone with Gina who was yelling at me and accusing me of lying. In the background I could hear my wife crying. Once I spoke with her she stated that the technician told her that she had now wasted ten minutes discussing the problem. My wife felt like she was being tag-teamed and abused by the staff. After my wife broke down in tears Gina offered to get the GM. She returned and stated the GM only spoke to customers during the week but she could leave a voice mail. My wife left crying. I am in the Army and I am currently gone for several months so you can only imagine how frustrating this is for me. This whole experience has guaranteed we will never buy another Kia or Hyundai. We will surly avoid any dealership owned by this dealer. More

First time buyers High quality service! Very respectful and helpful to our needs. Every question was answered promptly and with great knowledge! This guy is great loved High quality service! Very respectful and helpful to our needs. Every question was answered promptly and with great knowledge! This guy is great loved the attitude! More

SERVICE not here First of all I love my Kia. Not to happy with the fuel economy. Estimated 36 MPG hwy. Actual 27 MPG hwy. I was there today for an oil change, new wipe First of all I love my Kia. Not to happy with the fuel economy. Estimated 36 MPG hwy. Actual 27 MPG hwy. I was there today for an oil change, new wipers, poor mileage, and windshield washers not working. I asked for specific numbers stored in the car's computer. They are diagnostic numbers that might indicate the reason for poor economy. They did not address the poor economy. "Everything is normal" they said. 35% lower than advertised MPG is not normal. The technicians notes said the windshield washers were not working. REALLY? I brought it there for that. Why even tell me? I'm covered by the factory warranty. Why not just fix it? They brought my car back in and fixed them. FYI As I waited I saw all their new cars had an addendum price sticker of $4000.00 added to the price. Basically $4000 for pin stripes and nitrogen in the tires. I am shopping for a new Kia for my wife. Won't be buying here! An experience not worth repeating. More

best service All the employees at this location are amazing and friendly. I would definitely recommend my friends, family, and Co workers to come visit. Thank you All the employees at this location are amazing and friendly. I would definitely recommend my friends, family, and Co workers to come visit. Thank you for the great service. Elizabeth Martin More

Ask for Brandon G!!! I was not in the market for a vehicle, I just purchased a brand new 2013 Optima at the end of last year. I was at the dealership on 12/08/14 waiting f I was not in the market for a vehicle, I just purchased a brand new 2013 Optima at the end of last year. I was at the dealership on 12/08/14 waiting for my vehicle to be serviced. I was helped by a very nice young man Brandon who asked if everything was going ok with my car and if I was enjoying it. Brandon offered to show me the new 2015 Optima while I waited for my car. Based on the GREAT experience I had with Brandon, I was ready to buy a new car when I was not even looking to purchase right now! Brandon was very knowledgable and taught me things about my car that I did not know. He was EXCELLENT! Brandon also showed me a Sorento when I told him that I had just had a baby since I bought my car and may need to upgrade in the near future. I have to admit, I was not very happy with my first purchase from this dealership last yeat, but if I had any doubts on buying another Kia, Brandon changed all that. He certaintly has made me a loyal Kia cusstomer. I feel like I may be able to upgrade my car sooner than I thought. I will most definitely be back to get my Sorento and I hope Brandon is there to help! More

Sales I recently brought my 2012 Kia Optima in for service and while my husband and I were sitting there many salespeople walked by without speaking to us. I recently brought my 2012 Kia Optima in for service and while my husband and I were sitting there many salespeople walked by without speaking to us. Melinda was the only one who came to see how we were doing and if there was anything she could help us with. We ended up trading in our 2012 Kia Optima for a 2014 Kia Optima and that would not have happened without Melinda. She was a joy to work with and I would love to do business with her again when we trade in for our next new Kia. More