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Greenway Ford

Orlando, FL

3.3
1,179 Reviews

9001 E Colonial Dr

Orlando, FL

32817

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1,179 Reviews of Greenway Ford

July 28, 2022

The Salesperson Andrew G. was very communicative, always kept me updated during the 8 months order process. The Finance Manager Rafael C. was nice and never too pushy selling More

by hansen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Caputis, Andrew Gaudette
Jul 28, 2022 -

Greenway Ford responded

Thank you for stopping by to share your experience with Andrew and Rafael at Greenway Ford! We are delighted to hear the whole purchasing process went smoothly. We are grateful for your business and hope to see you again!

July 28, 2022

Charidy was beyond amazing and nice! She was super welcoming and very helpful! I had questions about my warranty and she was able to answer my questions and help me understand! Super pat More

by fabiolalima1998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charidy Matos
Jul 29, 2022 -

Greenway Ford responded

Thanks so much for giving Charidy a shoutout. We couldn't agree more that she always has our customer's best interests in mind. All of us at Greenway Ford wish you many safe and happy miles!

July 26, 2022

This dealership is horrible to do business with. Their service department has no concept of customer service, what the needs of the customer might be, or how to be a customer centric organization. T More

by eacmusiced@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaylon Stewart
Jul 26, 2022 -

Greenway Ford responded

This is difficult feedback to hear, as high-quality, customer-centric service is our highest priority. I want to better understand what transpired in your experience so I can ensure it doesn't happen again. Please give me a call if you are willing to have a conversation - I won't be able to determine your contact details from this review. Best, Gaylon Stewart - Service Manager - 407-275-3200 X6415

July 24, 2022

Good customer service. Took several days to get parts, though. Problem seems to be fixed and is under warranty. More

by silerjh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beau Runksmeier
Jul 25, 2022 -

Greenway Ford responded

Thank you for sharing! We are so glad to hear that you had a successful service experience working with the Greenway Ford team. With regard to the rest of your review, we apologize for the delay with your parts and will be sure to keep this feedback in mind for the future. If there is anything more we can do to assist you or better your experience, please feel free to give me a call. Best, Gaylon Stewart - Service Manager - 407-275-3200 X6415

July 21, 2022

Was called about a part that was ordered & came in but I was given to a different service advisor the part was not installed then I emailed him the next day he replied once but there has been no follow up More

by southeasternfitnessequipment
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry Bennett
Jul 25, 2022 -

Greenway Ford responded

I am very sorry for any confusion that occurred here regarding your part and also for the poor communication on our end. I would like to ensure that everything is taken care of from now on, so please reach out to me directly at your earliest convenience. Thank you, Gaylon Stewart - Service Manager - 407-275-3200 X6415

July 18, 2022

I’ve purchased three vehicles from Greenway but always received service at Tropical because it’s closer to home. I purchased a service package with Greenway so I have to use them. My initial visit I was More

by NATASHALUGO75
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rafael Caputis, Edlen Colon, Wilbert Pyram
Jul 18, 2022 -

Greenway Ford responded

Natasha - I'm so sorry to read about your recent service experience. We expect our guests to be welcomed to our dealership and treated with straightforward, respectful care. I understand why this situation would be so concerning but would appreciate the chance to speak with you about it directly. Please consider giving me a call. Thank you, Gaylon Stewart - Service Manager - 407-275-3200 X6415

Jul 19, 2022 -

NATASHALUGO75 responded

I’ve tried to call your extension and unfortunately I’m unable to leave a message. I called today 07/19 about four times with the same luck. Waited on hold and nothing. I see you’ve called my work number but no message was left. I appreciate the effort. Have a great day 👍🏼

July 18, 2022

Great service. Thanks Everyone is very professional. Will look forward to seeing you again Thanks More

by helenm750
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Bitar
Jul 19, 2022 -

Greenway Ford responded

We are thrilled to hear our team at Greenway Ford provided you with professional and quality service. Thank you for the 5-stars, and we can't wait to assist you in the future!

July 15, 2022

My experience was very good. The salesman, Wilbert was very helpful in a tough auto market. More

by Hirst.ronald
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilbert Pyram
Jul 15, 2022 -

Greenway Ford responded

Wilbert and the team are always happy to help you out! Thanks for choosing Greenway Ford and please let us know if you need anything down the line.

July 15, 2022

Set-up shuttle service prior to the service date. Upon arrival, the Service advisor stated the recall work would take no longer than 45-60 minutes; but, the vehicle was brought out 2.5 hours later. T More

by Stewin1899
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Poley
Jul 16, 2022 -

Greenway Ford responded

I sincerely apologize for the inconvenience we caused you. This certainly wasn't our intention and I'm so sorry we have left a poor impression. I would like to look into the details of your visit to ensure it's addressed properly. Please consider giving me a call. Thank you, Gaylon Stewart - Service Manager - 407-275-3200 X6415

July 07, 2022

Charidy was courteous & extremely informative during my stay at Greenway today. She was helpful in my getting in & out of my car & treated like a VIP. She is a great asset to Greenway Ford. Hope to deal More

by lastewart11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charidy Matos
Jul 08, 2022 -

Greenway Ford responded

Your review is music to our ears! We're thrilled Charidy welcomed you with friendly, professional assistance that made you feel valued. We're honored to have her on the Greenway Ford team to help wonderful guests like you. Until next time!

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