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Greenway Ford
Orlando, FL
1,187 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,187 Reviews of Greenway Ford
August 04, 2016
overall good results I had an appointment for my regular scheduled oil change . Dave Addison was prompt and courteous., The oil change was done in a timely manner and they I had an appointment for my regular scheduled oil change . Dave Addison was prompt and courteous., The oil change was done in a timely manner and they ran it thru the car wash for me which I appreciated and I was called on my cell phone when the car was ready (as I had left the dealership to go to lunch). I did want to discuss trading in my 2014 Escape for an upgrade and although Dave did what he could to get a salesman to come over to meet me it took way too long for someone to show up and I had no choice but to leave . (very disappointing). If there was anything that I would change it would be the fact that Dave kept referring to me as "young lady" which since I am a senior citizen came off as patronizing and condesending. An older man referring to a young girl as young lady is fine. A younger man referring to an older woman as Young Lady is almost insulting. If I were a man would he have said "young man"? I don't think so. More
by first new car
Employees Worked With
david addison
August 04, 2016
The works for my 2016 mustang ecoboost premium convertible Had my 2016 mustang ecoboost premium convertible complete the works package. The price I got for it was a great deal and had excellent service from my Had my 2016 mustang ecoboost premium convertible complete the works package. The price I got for it was a great deal and had excellent service from my amazing service advisor Becky Vanmeter. She is very knowledgeable and actually taught me things about my car that I didn't know myself. She ensures me that the work is properly taken care of and that I'm completely satisfied. Greenway needs to have her be the senior service advisor and train others to be like her. I will be working with Becky on future dealership services. Thanks for the amazing service Becky! More
by MAPE
Employees Worked With
Rebecca Vanmeter
August 03, 2016
Stood behind Guaranteed Satisfaction Motto After a not so good repair experience, Greenway Ford corrected the problem. They stood by their promise of Guaranteed Satisfaction, and were gracious After a not so good repair experience, Greenway Ford corrected the problem. They stood by their promise of Guaranteed Satisfaction, and were gracious in the process. More
by Escape09
Employees Worked With
Terry Bennett
August 03, 2016
Excellent experience Went in to look at the New Mustangs. Ed Sanchez went out of his way to help me find the right car at the price that worked for me. Very quick and ef Went in to look at the New Mustangs. Ed Sanchez went out of his way to help me find the right car at the price that worked for me. Very quick and efficient transaction. Very satisfied with the service received. I would highly recommend this dealership for anyone looking for a vehicle. More
by Billy
Employees Worked With
Ed Sanchez
July 31, 2016
Bait and Switch Found a car online that I really liked. Emailed thed dealership to make sure it was still availanle. Andrew said it was still available and he was loo Found a car online that I really liked. Emailed thed dealership to make sure it was still availanle. Andrew said it was still available and he was looking at it. Drove over an hour to get there. Andrew walked me around the lot in 96 degree heat, pointing out other vehicles. Took me back inside. Said he would check to see where it was parked. Came back 20 minutes later and told me the car was gone. What? He said he can't hold cars. Then I found out it had been sold days earlier. I will never buy a vehicle from Greenway More
by Tracy Flanagan
Employees Worked With
Andrew Gaudette
July 29, 2016
Great service I purchased a vehicle from greenway ford and the service was great and the salesman Louis Whatts was one of the best salesmen that I have ever had.gr I purchased a vehicle from greenway ford and the service was great and the salesman Louis Whatts was one of the best salesmen that I have ever had.great job Louis Whatts. More
by Tricia
Employees Worked With
Theresa Hordge Martin, Louis Whatts
July 28, 2016
Very good experience Internet sales(Andrew Gaudette) was very responsive and although we didn't make a deal on the first car I inquired about he stayed in contact and let Internet sales(Andrew Gaudette) was very responsive and although we didn't make a deal on the first car I inquired about he stayed in contact and let me know when another similar car came in that fit my budget. He was also very helpful and made the purchasing process smooth. More
by Mustang Man
Employees Worked With
Andrew Gaudette
July 24, 2016
Bad experience I went couple weeks ago been treated like a number. No effort to work with my situation by the sales manager. My opinion was discriminated because I'm I went couple weeks ago been treated like a number. No effort to work with my situation by the sales manager. My opinion was discriminated because I'm hispanic also thinking my credit is not good but is not have a great credit. Never offer me run my credit to find out. Make me drive almost 1:40 minutes. Was so wrong and high numbers presented to me was impossible make the deal. More
by Jesusm73
Employees Worked With
Not listed or remember name
July 22, 2016
Horrible I bought a used car outright' with a simple tag transfer. First thing that took place was 1000$ add on fee for deposit, this was done after a promisso I bought a used car outright' with a simple tag transfer. First thing that took place was 1000$ add on fee for deposit, this was done after a promissory note for full payment due to banks being closed. Next was the loss of my tag. With the temporary tag expiring in a few days and me having to work, I thought this should be easy since many people I know do this line of work said so. Heck not a chance, after being transferred a half a dozen times spoke to one of the finance managers who said he would call me right back. Again not a chance, so I called back and spoke to four other people before I was connected to the right man. According to him and this dealership my tag has been mailed. Explaining again I work a lot, and mail delivery has one more day before weekend, it will probably not be here in time before I expire. Finally he agreed to a dealer tag, but as already expressed, I have to drive to get it. At no time were they concerned with the treatment of the customer and their mess up. Instead they got their money , it is now my problem. I am dreading any future communication with this dealership. More
by Msmuppet
Employees Worked With
Too many to name
July 03, 2016
Troy Burns...Great customer service, unmatched So after searching for 2 months online and emails and phone calls all over the US I finally found the car I wanted and it was a 2016 Ford Focus RS in So after searching for 2 months online and emails and phone calls all over the US I finally found the car I wanted and it was a 2016 Ford Focus RS in stealth grey. Troy burns told me it just arrived and I asked if it had the sunroof and RS2 package. He checked immediately and said it did. I asked to buy it and put a down payment down right way, and Troy collected the keys and kept them on his person until shipping day. After two weeks of back and forth with paperwork via mail everything was in order. I requested the shipping wrap and plastic stay on the car and not be removed as the vehicle was being shipped from Florida to Upstate NY. Car arrived in 2 days and I took delivery and was ecstatic about my decision on the color and car. Troy Burns was a huge help and gave me his cell number and texted me pics and any info at any time of day...even redid some of the paperwork when I wanted some things added into the financing and such. Great guy and quality place to buy....I can only imagine it could have been a better experience in person only! More
by 2001s2k
Employees Worked With
Troy Burns
