Greenway Ford

Worst customer service, don't buy a car from these people!!! One year ago, I bought a brand new 2016 Ford Mustang GT from Greenway Ford in Orlando, FL. I brought my car in for service around November 2016 for th One year ago, I bought a brand new 2016 Ford Mustang GT from Greenway Ford in Orlando, FL. I brought my car in for service around November 2016 for the Microsoft Sync issues, defective quarter panels, and the rubber trimming around the windows that were cracking. They kept my car for one week, and when I picked it up the new quarter panels they installed were damaged, and they completely “forgot” to replace the rubber trimming. They wanted me to schedule another appointment. I expressed my concern to the service advisor that I live one hour away and did not have the time to keep coming back, especially when they already had the car for one week. I never had time to take it back. Fastforward to March 2017, I found that my rear differential is leaking really badly. I took it to another Ford dealership called Tropical Ford in Orlando, FL since I was disgusted with the previous service at Greenway Ford. I told the advisor at Tropical Ford all the issues that Greenway Ford did not fix previously, in addition to the leaking rear differential. Tropical Ford contacted me several hours after having my car stating that “the rear differential is seeping and just keep an eye on it.” I told them I had no way of “keeping an eye on it” since I do not have a magical car lift in my garage. They also returned my car to me with the check engine light on, which was not on when I brought my car to them. When I asked the advisor why the light was on, he told me to bring my car back tomorrow. I filed a complaint with Ford Relations thinking they would help me solve these problems. Ford Relations contacted Tropical Ford about the issues I had. Tropical Ford responded by saying they will not service my car, and that I need to bring it back to where I bought the car from. Therefore, I called Greenway Ford to set up an appointment, and they told me they do not want to service my vehicle either. I have only brought my vehicle to each dealership once. My car is still covered under the bumper to bumper warranty, which is the only reason I feel they do not want to fix it. I spent over $40,000 on this vehicle, plus all the work I have put into it since I bought it; now these dealerships are refusing to service it. I never imagined I would have this problem from a car dealership in my life. I am proud to own my car but ashamed that Ford could treat their customers this way. Until now, no managers or owners at either dealership have returned my phone calls, and no one has helped me resolve this issue at all. Now I have to take the time out of my busy schedule to search for a Ford dealership who knows what customer service means. Do not buy from either Greenway Ford or Tropical Ford in Orlando , FL. I’m sure I am not the only person they have screwed over!!! More

Troy Burns is a Diamond💎 If you are looking for a vehicle and looking for someone who truly cares about your wants and needs, go and see Troy Burns at Greenway he is a Diamond If you are looking for a vehicle and looking for someone who truly cares about your wants and needs, go and see Troy Burns at Greenway he is a Diamond💎. I felt like Royalty and he treated us with the upmost respect.I drove in with a 2007 and drove out in a 2016 ,exactly what I wanted exactly I am a customer for life.Greenway dealership this young man is going to bring you so much business I'm telling all my friends and every one who inquires about this truck to go see Troy Burns at Greenway Thank you Mr.Burns for doing an amazing Job!' More

Excellent Customer Service I'm starting by saying that I did not make a purchase at the dealer due to my own personal circumstances. But whenever I experience excellent custome I'm starting by saying that I did not make a purchase at the dealer due to my own personal circumstances. But whenever I experience excellent customer service I have to praise the organization and the individual. With that being said, Caleb Salguero exceeded my expectations ; very professional and genuine and so is this dealership. Hopefully in the future I look foward to making business with Greenway Ford and would like recommend it to all. More

Criminals, Liars, Cheats After an hour of Salesman Franklyn offering a vehicle for 11,988 we informed him we were not interested in that price and were "shopping". He asked u After an hour of Salesman Franklyn offering a vehicle for 11,988 we informed him we were not interested in that price and were "shopping". He asked us to wait a minute before we left so he could speak to his sales manager. Whnn he returned he offered us an "out-the-door" cash price of 10,000 dollars. We countered with a 9,500 cash "out-the-door" price. We drove from Palm Bay to Orlando. We we arrived "salesman" i.e. LIAR Franklyn told us he never offered the price nor of the counter offer.T He is a Liar, .the dealership is criminal, beware they are cheats and thiefs at Greenway Ford. George B. Palm Bay Fl/ and Hartford CT. More

Passionate! Rick is very passionate and dedicated to finding just the right ride for anyone's needs. I have been recommending him and Greenway for years and will Rick is very passionate and dedicated to finding just the right ride for anyone's needs. I have been recommending him and Greenway for years and will continue to do so, because I've always had the BEST experience and service! Thank you Rick for always keeping us safe and in a comfortable ride all these years. You ROCK!!!! <3 More

Got a great deal I really believe that I got a good deal on a good vehicle. I can for certain say the same for two others as well I really believe that I got a good deal on a good vehicle. I can for certain say the same for two others as well More

Great Dealership and People Friendly My salesman and fiancé guy were top notch. They took the time to explain everything. They answered all of my questions and I didn't feel pressured at My salesman and fiancé guy were top notch. They took the time to explain everything. They answered all of my questions and I didn't feel pressured at all. I felt like I was part of the family and they truly listened to what I said. Juan and Miguel are the best. Everyone was great. More

Exceptional Professionalism! Mine was truly a great experience. Troy Burns is a real Pro! He easily answered all of our questions made the buying experience very comfortable. I Mine was truly a great experience. Troy Burns is a real Pro! He easily answered all of our questions made the buying experience very comfortable. I will recommend Greenway Ford and Troy Burns to anyone I know looking for a new vehicle. Louis Whatts was also very professional and friendly. He make finance and final sales process understandable and simple. Semper Fi ! More