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Greenway Ford
Orlando, FL
1,182 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,182 Reviews of Greenway Ford
September 08, 2017
Oil change/maintenance Terry Bennett in the service department is wonderful! He is very friendly, helpful and knowledgable. Terry takes the time to explain things to the cu Terry Bennett in the service department is wonderful! He is very friendly, helpful and knowledgable. Terry takes the time to explain things to the customer and makes sure that they thoroughly understand what is being done to their vehicle!😁 More
by Escape
Employees Worked With
Terry Bennett
September 06, 2017
From start to finish, the experience was great. We were attempting to buy two cars, one used one new. While were were unable to find a used one that met our requirements, our salesman Mark McMullen We were attempting to buy two cars, one used one new. While were were unable to find a used one that met our requirements, our salesman Mark McMullen went out of his way to find us both used and new cars. There was no pressure and excellent service. We had a poor experience 3 years ago at Greenway(a salesperson that we feel was too new to be given to us,) but gave them another chance and they did not disappoint. More
by Dan Barr
Employees Worked With
Mark McMullen
September 03, 2017
Slow and inconsiderate of customer's time Scheduled appointment with salesperson and he was not there. Got handed off to another. They did have the vehicle I was looking for as advertised. Scheduled appointment with salesperson and he was not there. Got handed off to another. They did have the vehicle I was looking for as advertised. We quickly agreed to a price and trade, then was left for over an hour. Only after I was about to leave did they acknowledge me. Only provided with one key when the deal was completed. I always have received two keys when buying a vehicle. I expressed my concern over the slow process and only receiving one key. It was not an experience I want to repeat. More
by KenB
Employees Worked With
Lindy was my original sales person but was handed off to another when Lindy was not there as scheduled, Lindy Jeffcoat
September 02, 2017
Worst Service Center WORST SERVICE CENTER IN CENTRAL FLORIDA! Do not take your car or truck here for warranty work. And if you do just know they will make up theor own ru WORST SERVICE CENTER IN CENTRAL FLORIDA! Do not take your car or truck here for warranty work. And if you do just know they will make up theor own rules as they go along. I have bought two truck from this location and was working on a third but will not simply because of David Addison (service manager) and his complete i professionalism. My truck has been here for 51 days now. My warranty company and my insurance company asked for the motor to be torn down "to the pint of failure." After two week and nothing being done, I had to request to speak with the general manager because the service manager, David Addison, we less than professional. Somehow after speaking with the general manager, the very next day the cab was off he truck and the valve cover was taken off the motor, which was kind of funny because the motor threw a rod out the bottom of the motor not the top. The diesel tech told me to my face that something caused the injector to hang open which hydrolocked the cylinder. Physics can tell you that is impossible to do when diesel motors run off compression and when a truck is driving at highway speeds it's not physically possible to pump enough fuel into a cylinder before the exhaust valve opens and pushes the access fuel out the exhaust. But the insurance company and warranty company have denied the claim and stated they will re-inspect the truck once the motor is taken down to the pint of failur. I have called and called to get this done and all of the sudden David Addison (service manager) has told me I need to put down a $3,000 deposit for them to do what was originally asked of them or I can pay $1,400 to cover labor and take my truck elsewhere. I advised him I am seeking legal advice and his response was "I guess we are done talking" a short time later David Addison called me back and said he would lower the deposit to $2,000. This service center knew there was a 4 inch hole in the bottom of my motor and that the motor was blown the day I brought it to them. They waited 48 days to tell me I needed to make a $3,000 deposit for diagnostics. This was after I had to call them every single day just to get that far. Needless to say I'm still working to try and get my truck fixed but now need to clear it with the warranty company to see if they are okay with me taking it to another dealer. More
by DO
Employees Worked With
David Addison
August 29, 2017
Rude service representative Check engine light came on in my 2004 Ford Ranger, so went by Firestone to have it checked out at no charge. They said problem could well be just an o Check engine light came on in my 2004 Ford Ranger, so went by Firestone to have it checked out at no charge. They said problem could well be just an old gas cap/gasket and recommended that I go to Ford to purchase a new one, then rerun code check. Pulled into Greenway Ford and was greeted by a friendly guy, told him why I was there,and he went to get a service person for me to talk with. I told her (Cindy I believe) that I would like to purchase a new gas cap, and have the code checked again to see if that fixed it. She advised that would cost me one hundred plus dollars for the check. I said "for what Firestone or Advance Auto does for free??" She replied "look at the size of their building versus ours" to which I replied, "so you want me to pay to cover the size of your building?" I bought the gas cap from their parts department, and a few minutes on YouTube told me how to clear the check engine light. More
by Keith
Employees Worked With
Cindy?
August 26, 2017
excellent service I bought a car from Troy Burns the beginning of the year, the process was great and so when I decided to get my daughter a car recently we went to him I bought a car from Troy Burns the beginning of the year, the process was great and so when I decided to get my daughter a car recently we went to him. My daughter was so impressed she has referred people to him as well. He is kind, always makes himself available, tries to get the best deal possible and goes out of his way to make sure you are happy with your purchase. We will definitely go to Troy again when we need another car. More
by Susan Ortiz
Employees Worked With
Troy Burns, Theresa Hordge Martin
August 25, 2017
Easy process I highly recommend Greenway Ford to anyone who wants to have their mind at ease in the buying process or even if you are in the data gathering phase o I highly recommend Greenway Ford to anyone who wants to have their mind at ease in the buying process or even if you are in the data gathering phase of buying. Hassan Abadi was a great and perfect salesman for that. I explained I was put to investigate what the 2017s had to offer because I was in the planning phase. He was the most patient salesman hands down. Made himself available to answer all questions via email, text or calling. The process took a few weeks and at no point was there any pressure to buy. Very happy with my purchase and experience. More
by Ford365
Employees Worked With
Hassan Abadi
August 23, 2017
Great service from Joshua Mowrey at Greenway Ford Joshua Mowrey helped us with our purchase of our 2017 Ford F350. He was very helpful and personable and made sure everything was lined up to get our Joshua Mowrey helped us with our purchase of our 2017 Ford F350. He was very helpful and personable and made sure everything was lined up to get our deal finalized. He coordinated outside vendors (bedlinen, trailer hitch install) to make sure we got our truck in a timely manner and all the paperwork was ready as well as having the truck cleaned up and detailed when we arrived. More
by bluecoupe2
Employees Worked With
Joshua Mowrey
August 16, 2017
Excellent Customer Service Great service department. I took my truck for service because of couple issues, and David Cardona kept me informed on every step during the repair. Ve Great service department. I took my truck for service because of couple issues, and David Cardona kept me informed on every step during the repair. Very happy with the final results. More
by Johnny1344
Employees Worked With
David Cardona
August 11, 2017
Service Dept Had some issues but David the Service Manager quickly responded to them and I got my vehicle back and the problem taken care of. I will definitely co Had some issues but David the Service Manager quickly responded to them and I got my vehicle back and the problem taken care of. I will definitely come back. More
by Christine Lee
Employees Worked With
Tomas
