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Greenway Ford
Orlando, FL
1,182 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,182 Reviews of Greenway Ford
August 08, 2018
Not too pushy and very informative I visited Greenway Ford looking for a used car. My salesman was Michael Tejeda. He was incredibly patient, knowledgeable, and helpful. Although they u I visited Greenway Ford looking for a used car. My salesman was Michael Tejeda. He was incredibly patient, knowledgeable, and helpful. Although they ultimately did not have the car I decided to purchase, I would return to this dealer (particularly this salesman) if I was in the market again. More
by Cathy
Employees Worked With
Michael Tejeda
August 08, 2018
BEWARE!!! Just over a week ago, I purchased a car from this dealership. The sales guy called me two days after I purchased the car to tell me that I had to com Just over a week ago, I purchased a car from this dealership. The sales guy called me two days after I purchased the car to tell me that I had to come in and sign more paperwork because they had to switch lenders. He told me that I was approved, but not at the APR or term of the loan and wanted me to sign a new contract for a higher APR and 6 months longer term. I said no, I was not spending more money on that car and that I would return the car. He and the sales guy kept offering more deals and I kept saying no. I had my daughter bring in the car so we could return it and she was witness to the rest of the events. After several offers to lower payments, lower the cost of the car, offer of warranty, etc.at the higher interest rate, I still said no. The finance manager then said fine, and asked how I paid for the down payment, when I told him, he said ok get out your credit card and put it on the desk (which I did) as he walked out of the room. When he came back in he sat down and said, my manager is being a jacka#*# and said that unless we took the deal, his manager would "cash" the original contract and buy down the interest rate to get me approved. He said we should take the deal and that he was losing his patience. I got very upset and started crying. It was a complete waste of my time (approx 4 hours) and very upsetting. The next day I complained to the Internet Sales Manager and another manager; they offered me a free 2 year limited warranty and to fix some stuff wrong with the car, because she told me they want their customers to be happy, I am not happy with this whole situation and will never ever set foot at there again. Overall the car was a fair price, but the dealer fees are super expensive. More
by UnhappyGreenwayCustomer
Employees Worked With
Too many to list
August 03, 2018
Fixed issues Troy burns is a great sales person he went above a beyond. He helped with issues i had after getting a car. If you go there i recommend speaking with Troy burns is a great sales person he went above a beyond. He helped with issues i had after getting a car. If you go there i recommend speaking with Troy. I had issues with my air conditioner and than the throttle body the sales manger i do not know his name went above and beyond to make the car safe to drive. Thank you for fixing the issues. More
by Trulydissapointed
Employees Worked With
Troy Burns, Lindy Jeffcoat, Louis Whatts
July 31, 2018
Smooth transaction Met my sales rep Jason Bonilla at a set appointment time and drove 2 different vehicles I found online. He had them both ready to go we drove both and Met my sales rep Jason Bonilla at a set appointment time and drove 2 different vehicles I found online. He had them both ready to go we drove both and I picked out the one I liked best and it had a fair price from the research I had done and we did the paperwork and done. I was in and out in exactly 3 hours and hour of that was testing and looking over the vehicles. Smoothest auto purchase I've ever had and I'm 52 and have bought plenty of vehicles. Also the young lady I dealt with at the front desk was very friendly and professional. More
by Greg
Employees Worked With
Jason Bonilla, Louis Whatts
July 29, 2018
Great experience Had a great experience Matt help me in every way I needed help he found the car I was looking for with everything I wanted couldn’t ask for anything m Had a great experience Matt help me in every way I needed help he found the car I was looking for with everything I wanted couldn’t ask for anything more he’s a great guy and knows his More
by Chicosmusic
Employees Worked With
Louis Whatts, Matt Shamsheddini
July 11, 2018
2016 Ford Edge Greenway Team was very helpful and worked hard to get me what I wanted at the price I wanted it. Everything was very transparent and it was a good exp Greenway Team was very helpful and worked hard to get me what I wanted at the price I wanted it. Everything was very transparent and it was a good experience. More
by Louis Lubin
Employees Worked With
Hassan Abadi, Louis Whatts, Louis Whatts, Hassan Abadi
June 28, 2018
Happy Customer My daughter and I purchased a car from Troy Burns. He was great and easy to work with. I would recommend him to anyone that needs a vehicle. My daughter and I purchased a car from Troy Burns. He was great and easy to work with. I would recommend him to anyone that needs a vehicle. More
by Ham2
Employees Worked With
Troy Burns
June 17, 2018
Thank you troy burns Troy burns was amazing with helping me with my new truck for work..fun,relaxing,enjoyable day at greenway ford ..thank you Troy Burns and staff Troy burns was amazing with helping me with my new truck for work..fun,relaxing,enjoyable day at greenway ford ..thank you Troy Burns and staff More
by Michaeltodd50
Employees Worked With
Troy Burns
June 13, 2018
Above and Beyond An email reminder - still time to upgrade - caught my attention. I did some online research to check pricing and discounts available 2018 Ford Escape An email reminder - still time to upgrade - caught my attention. I did some online research to check pricing and discounts available 2018 Ford Escape SE (sport trim) then called Troy Burns and he took it from there. Found what I wanted at an outstanding price and EASY "buy-back" on my 2017 Ford Escape SE. WOW! What a great experience. Troy is delightful, friendly, patient, and knows how to get you where you are going. If Troy says he'll call you back with an answer - he WILL! Alex (in finance) was exceptional as well. Thanks Greenway Ford! More
by KC - Orlando
Employees Worked With
Alex Mangual, Troy Burns
June 12, 2018
Worst Service Dept I brought in my 2015 Explorer for the "Works" oil change and for a recall repair. 2 days later, my tire pressure light came on. When I checked the pre I brought in my 2015 Explorer for the "Works" oil change and for a recall repair. 2 days later, my tire pressure light came on. When I checked the pressure in all 4 tires, psi was in the 20's. These are SUV tires that should have a minimum of 32 psi. Obviously whoever serviced my car did not check the tires. I then checked to see if all fluids had been topped off. They had not! Now I question if they even did an oil change. I'm calling in the morning to request a refund of the $50 I had to pay for the servicing. The only reason I went was for the recall item to be fixed and decided to get an oil change while I was there. By far, Greenway Ford has the absolute WORST service dept put there. I'd rather go to Jiffy Lube for an oil change. At least you can see what they are doing with your car. More
by FoFo89
Employees Worked With
Tomaa Acosta was the Service Advisor I worked with. All he had to do was check me in and call when my car was done. Anyone could do that job. Their Advisors are a joke!
