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Greenway Ford
Orlando, FL
1,247 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,247 Reviews of Greenway Ford
December 09, 2010
Greenway Ford is excellent in service and all around friendliness of the staff. As soon as you arrive you are friendly greeted. There is no waiting, no limbo. You are invited into the lounge, where y friendliness of the staff. As soon as you arrive you are friendly greeted. There is no waiting, no limbo. You are invited into the lounge, where your service represantitive talks to you in "plain" language and tells you how long the service to your car is going to take. I would never take my Ford elsewhere. More
by sts77
Employees Worked With
Jose Jimenez
December 08, 2010
Avoid Greenway like the plague. The only redeeming Avoid Greenway like the plague. The only redeeming factor, or should I say human, was Rick Jordan. Here's the scoop: My son who is currently stati Avoid Greenway like the plague. The only redeeming factor, or should I say human, was Rick Jordan. Here's the scoop: My son who is currently stationed in Germany and returning to the states in December is looking for a car. He chose a car at Greenway. He was working with E.Z. (a man's name) of the Internet sales department and had all the details worked out and needed me to go and give the car a good lookover/test drive. My daughter and I called ahead to Greenway to tell them we were coming to test drive the specific car and I gave them the name of the sales manager that my son was told I needed to ask for--Arsene Orelien. Upon arrival at Greenway my daughter and I checked in with the receptionist giving her the details of the specific car and the name of the sales manager, Arsene, whom I was told I was to deal with. She told us Arsene would be with us in one moment. We sat for 35 minutes waiting for Arsene or anyone to acknowledge us. At that point I told a gentleman employee we were waiting for Arsene and were going to go ahead out to the lot to find the car to look at it. I asked if he could let Arsene know when he came into the showroom if he would just have him meet us on the lot. Ten minutes later we came back to the show room as Arsene never came out to the lot. We returned to our seats to wait. The receptionist was looking at us surprised. Someone came out to deal with us and she told them we left. At that moment my phone rang and it was Arsene asking if I was coming in today to look at the car I had phoned about earlier. I held my tongue, took a deep breath and told him I have been sitting in the lobby for some time now. He apologized and said he would be right out. Now at the hour mark of our arrival at Greenway, Arsene came out with another sales rep proceeds to tell me he is getting pulled in 5 directions and introduces me to Rick Jordan (remember the only saving grace at Greenway). These people basically threw Rick under the bus and he handled it with great patience and finesse. He is strictly a new car sales man and knew very little about the car we were test driving. He did his best under the circumstances and was wonderful in a tough situation. I called my son discussing the details of the drive and he decided to purchase the car but would have to make all the financial arrangements. My daughter and I left the dealership and went back two days later to pick the car up, check and insurance in hand. There were so many other blundering factors from the time we test drove the car and the moment I finally decided I had to walk out the second day we went back. The defining moment came when I realized the Internet sales rep, E.Z, had told my son a specific price and the paperwork I was signing for the car reflected a price difference of $2,000. I alerted my son who then had to call E.Z. from Germany to find out what the discrepancy was. My son was told by Arsene Orelien that it was my sons fault that he did not know the difference between the "out the door" price and the price that he was quoted three different times by E.Z in finalizing the deal two days prior. My son has always paid cash for his cars and this was his first financing deal. Not to mention he is trying to make a deal from Germany! Arsene was rude to him over the phone and after that conversation not one representative from Greenway came out to the showroom to tell me the situation. My son finally called and told me to leave. I returned the key to the receptionist and told her thank you but we are done. Ten hours of life on my part and who knows how much on my sons part and no car. No explanation or apology for the hassle. No trying to make sure we left happy regardless of the purchase of lack there of. Only the accusation of "you should have known, it is your fault." This is Greenway Ford. To Rick Jordan, please find a job at a dealership that will reflect the quality of person you are. More
by Lady Elisabeth K
Employees Worked With
Arsene Orelien; EZ
December 05, 2010
I recently had a water pump replaced and was satisfied with everything but the price. If a timing chain only cost $345.00 and more work has to be done to get to it then why does a water pump cost $800+ to with everything but the price. If a timing chain only cost $345.00 and more work has to be done to get to it then why does a water pump cost $800+ to replace. I was definitely overcharged for this repair but had no choice because it was an emergency. The work and the repair was excellent. They were friendly and accomodating as well. I looked them up and they are a blue oval service center meaning they do excellent work which is what I care about the most. More
by madhatter20
Employees Worked With
terry bennett
December 05, 2010
Rick, and the rest of the service department have been great about the service I've received, greeting me, timely turn around on service and will take me home if I ask. I have 237k miles on my Ford 500 an great about the service I've received, greeting me, timely turn around on service and will take me home if I ask. I have 237k miles on my Ford 500 and it runs great because of the service it receives from the the guys in the service department; its never been serviced by anyone else. Tom More
by jonesy55
Employees Worked With
Rick Ebanks
December 03, 2010
Kevin is excellent. Only suggestion is to automatically pull around cars of people waiting in the lobby. I packed up my items in the waiting area, paid for the service and still had to wait outside for fi pull around cars of people waiting in the lobby. I packed up my items in the waiting area, paid for the service and still had to wait outside for five minutes for the car to come around. Please don't wait until after I pay to begin the process of pulling the car around. Thanks. More
by tjurkowski
Employees Worked With
Kevin
December 03, 2010
First of all the service guy speak spanish, and even I am bilingual as well , I always like to deal in my first language , Spanish, it was a great service, I definetely was pleasently surprise that I was ser bilingual as well , I always like to deal in my first language , Spanish, it was a great service, I definetely was pleasently surprise that I was served very quick and super friendly service always the employees grreting you with a smile, .., highly recommended More
by riverasoy
Employees Worked With
Henry Pimentel
December 02, 2010
I had my vehicle, 98 mustang cobra for service last I had my vehicle, 98 mustang cobra for service last tuesday, and I had some problems with the service at first and I was getting upset about it, but I had my vehicle, 98 mustang cobra for service last tuesday, and I had some problems with the service at first and I was getting upset about it, but then I talked to Henry Pimentel. He helped me with my problem he showed me everything that they worked on and explain me, how it was related to the problem that i had with my car. This is an excelent person to recommend to any body, who has the patience, very helpful , knowledgeable, and professional. Everything changed when Mr. Pimentel helped me and I really like the service that he provide me, and I'm very happy now that my car is running better than before. I really give this dealership a 100% of satisfactory service. RECOMMENDED. More
by papito_127
Employees Worked With
HENRY Pimentel
December 02, 2010
I bought my Ford Explorer XLT in 2006 and I have taken it to have it serviced always at Greenway Ford. I've had the privilage to be assigned to Henry Pimentel as my service advisor!!! I cannot say enough ab to have it serviced always at Greenway Ford. I've had the privilage to be assigned to Henry Pimentel as my service advisor!!! I cannot say enough about how professional, caring and helpful Mr. Pimentel has always been towards me and my car!!! Whenver I have had to leave a message for him he always responds back to me in such a timely manner and he will accomodate his schedule to fit mine whenever I have had to take the car in for a service or any issues relating to the vehicle. He is the kind of person that goes above and beyond to help you no matter what the situation may be relating to the car and I have had a few. Be sure that Mr. Pimentel will find the solution to getting your car serviced and I have always left feeling very pleased with the service and outcome of my car. My car gets it oil changed every 5000 miles and he works so hard to get me in and out. As far as I am concerned, Greenway Ford should be proud to have someone like him working for them!!!!!! Its always service with a smile from Henry Pimentel!!! More
by tulips
Employees Worked With
Henry Pimentel
December 02, 2010
I recently took my 2005 Ford Explorer to your dealership for service. I was experiencing some hard shifting with my transmission and my air conditioner was not working. Both systems were still under warrant for service. I was experiencing some hard shifting with my transmission and my air conditioner was not working. Both systems were still under warranty as Mr. Pimentel informed me of. He then proceeded to take care of getting me a rental vehicle as the work on my truck was going to take a few days. He could not have been more professional. I am an assistant general manager for an auto parts business and I teach my employees daily on how to be as courteous and professional as Mr. Pimentel has shown. It was an absolute pleasure being at your dealership and when my 2007 Ford Fusion needs service I will definitely be bringing it into you all as well. Thank you, Carlyle Parke More
by Carlyle Parke
Employees Worked With
Henry Pimentel
December 02, 2010
I have been a loyal customer of Greenway Ford even before it was actually opened. I was a custtomer from when the dealership was located on Colonial and Semoran boulevard. I have purchased 6 fords and one li it was actually opened. I was a custtomer from when the dealership was located on Colonial and Semoran boulevard. I have purchased 6 fords and one lincoln Continental in the last 20 years. I own four ford vehicles and all the service is performed by Greenway. I am extreamly satisfied by the service that Mr. Pimentel because he listens to my needs meets my demands and is always willing to go the extra mile to work with my busy schedule. He knows I am a busy person and that I take care of all the maintenance issues of my wife and girls vehicles. I highly recommend this dealership and Mr. pimentel. I have already sent several coworkers to do service with Greenway Ford. More
by joematos
Employees Worked With
Henry Pimentel
