Greenway Ford

I want to first start out saying that I do not just give a good feedback whenever given a feedback card. I pay a lot of money for good vehicles and expect good service. I do not believe in buying from forei a good feedback whenever given a feedback card. I pay a lot of money for good vehicles and expect good service. I do not believe in buying from foreign companies. I am easily angered when I see companies like Toyota coming over here and becoming rated higher than Ford, Chevy etc. When it appears quality is lowering and problems rising it is very hard to stay loyal as a customer. I have read a large amount of reviews online regarding horror stories with 06 Ford Explorers. I have one that was brought in for service and told that the problem was non existent. I was frustrated that I not only brought my vehicle in for service on my Tranny but also paid the diagnostic charge and the problem was not found. I later found it was difficult to recreate but from a customers point fo view the service seemed to be shallow. Then I spoke with a gentleman there names Henry Pimentel who not only took the time to explain my first bill but also took the time to come out to the vehicle and let me re create the problem I have been experiencing. He not only took the extra time to test drive and diagnose my vehicle but he waived my second diagnostic fee. I had a shifter that was replaced by Ford not too long ago and it was also becoming part of the problem at the same time. Henry, unlike a lot of dealerships online, actually replaced the bum part at no cost to me. This may seem like it would go without saying but apparently a lot of dealerships will deny this type of service to make extra money. Henry may have waived the small cost of one part but I guarantee I will be back repetedly to this dealer and only this dealer for all my service while I reside in this area because this is the first time I have ever had such great customer service. I realize parts wear and fail but when you have a continuous problem with a few parts sometimes it takes a leader to step up and fix the problem once and for all and it takes a true customer service professional to stop leading the customer along by the wallet. I cannot explain how thankful I am that Henry took the time to look at my vehicle. Because of Henry you have one more dedicated customer to this dealership. More

I was in the service department on Saturday morning October 16th for my mileage service. Terry was very nice, caring, and very informant. When I went to leave I checked my car over like I always do b October 16th for my mileage service. Terry was very nice, caring, and very informant. When I went to leave I checked my car over like I always do before and after service. Someone spilled (looked like coffee) on the front fender and hood of my car and did not bother to take the time to clean it off. Was a little upset about that, went and told Terry and he offered to clean it but I just left. Had a 1:00 appointment. Otherwise everything else was very pleasant. More

I went in for Service and met with Rick. During my visit I went over to Sales and met with Barbara. She made me a deal on a new Explorer and Jerod completed the Finance work. Rick and Barbara assisted me in I went over to Sales and met with Barbara. She made me a deal on a new Explorer and Jerod completed the Finance work. Rick and Barbara assisted me in getting all my belongings out of the tradein and transferred the license plate to the new Explorer. You have a great team, that is why I keep coming back. Rick, Barbara and Jerod went out of there way to make sure that was taken care of. I recommend Greenway to all my friends. More

I have taken my Chrysler Town & Country and Hummer H2 here to be serviced for the past several years. The Hummer dealer wanted to upsell constantly when I just wanted good service at a great price. Gre here to be serviced for the past several years. The Hummer dealer wanted to upsell constantly when I just wanted good service at a great price. Greenway has provided excellent service at good prices for both of my vehicles. I recommend this dealership to my friends and family as they will do great work, with great customer service at reasonable prices. More

I had a Very Positive buying experience at Greenway Ford. The sales person didn't pull any tricks, and gave me exactly what I asked for, within the price range I needed. Once I got to finance, everything was The sales person didn't pull any tricks, and gave me exactly what I asked for, within the price range I needed. Once I got to finance, everything was exactly as I was told it would be. No surprises or shocks and didn't try to pressure me into unnecessary add-ons. I received everything I was promised, and found that there are car salesmen out there who are true to their word. I felt Very Good about my purchase and my experience. I couldn't believe it went so well. I Would Definitely Recommend Greenway Ford to my friends or family. More

Henry was always the person that I did the service work on my vehicle, howeveer he was promoted. Well deserved. I now have a new service person (Terry Bennett) who took care of my service appointment. H on my vehicle, howeveer he was promoted. Well deserved. I now have a new service person (Terry Bennett) who took care of my service appointment. He like Henry is very polite and helpful. I think the overall staff at Greenway Ford are highly trained and very professional. I will continue to recommend Greenway not only for service, but to purchase a new vehicle as well. More

I was extremely pleased to see our salesman,David,did not bother to bring in the big guns to try and close us. He did the whole thing. Our son was with us and he was very tough with David in fact I felt he bother to bring in the big guns to try and close us. He did the whole thing. Our son was with us and he was very tough with David in fact I felt he was too tough sometimes. Thanks David Nelson for a wonderful buying experience!!! LARRY More

I was very pleased and satisfied with the service I received from this organization for a number of reasons. I was greeted with an upbeat and enthusiastic disposition which is always appreciated. The a received from this organization for a number of reasons. I was greeted with an upbeat and enthusiastic disposition which is always appreciated. The associate I spoke with was Ms. Rosana Delgado and she assisted me with very clear and concise information regarding the problem with my vehicle (I needed new tires), the options that were available for me to take, and the particular pricing for each option. After a decision was made, she then very politely directed me to the waiting area and informed me that the work would take about an hour and a half, which was important because I had an upcoming class. She came by periodically to give me updates on the progress of my vehicle and once everything was said and done I was able to inspect the work for myself and even learn a little bit about some tire safety standards in the process. All in all I felt as though I was thoroughly taken care of. More

Had a great overall expirence.. Just hate how long it takes to get the deal done. Everyone was great. When we came in Flavio greeted us at the door asked what we were looking for and took us to look at takes to get the deal done. Everyone was great. When we came in Flavio greeted us at the door asked what we were looking for and took us to look at the lot. We really liked the Ford Edge and he worked really hard to get us a deal that all could be happy with. I would definitely refer him to others.. More