Greenway Ford

Was given classic “bait and switch” about buying my truck outright! Went through KBB online to get offer to “sell my vehicle”, was contacted by Greenway Ford to bring in my truck to get my offer…spoke to Da outright! Went through KBB online to get offer to “sell my vehicle”, was contacted by Greenway Ford to bring in my truck to get my offer…spoke to Dalton and discussed “possible” trade for Bronco if available, but preferred to sell to get an EV. This was made VERY clear as this is not my first rodeo selling or purchasing a vehicle. (52 years old with over a dozen purchased autos in lifetime) was given a very reasonable offer and then told it included my rooftop tent, which I made, again, very clear was going on my wife’s Outback prior to appraisal. We left conversation at that for day as I still believed this was an outright purchase offer as that is what the dealer contacted me for, through the KBB website. Next day, someone else reached out from dealer in email to see what I wanted to do and I replied that I would need more than what was offered if the tent was to go. Shortly, Dalton replied stating that they can’t go to XXk for outright price sale. And the very next sentence he stated that the offer was for a trade only anyway and the sale offer would be less. Do dealerships of this size and scope actually still straight lie to people, I mean right to their face??? Absolutely NOTHING about this experience was honest or pleasurable. Anyone reading this knows exactly what I mean and have probably experienced something similar…come on Greenway…this is why car dealers are thought of as crooked as H! Word of mouth isn’t what it use to be, but Social Media is! Just be honest up front rather than false offers to get impressionable or desperate buyers in the door to take advantage of!!! What has happened to a fair offer, or fair wage for honest work? How much money do you have to squeeze out of people to be satisfied? You make some money to see a profit and the customer is treated fairly and honestly! 22 years in the Army, 22 months combat in Iraq and Afghanistan combined and this is the way some American car dealerships are still running??? I have now seen it all! Sad, just sad. More

Everyone was very professional and they honored a warranty issue with no problem. I would highly recommend their service department! warranty issue with no problem. I would highly recommend their service department! More

Very good inventory of vehicles and the best service from the moment of your arrival, an excellent quality team the moment of your arrival, an excellent quality team More

From the time we walked in we were greeted accordingly by Leslie Garcia and were taken on a tour of available vehicles that we were interested in. She not once gave up on the idea of what we wanted in a car Leslie Garcia and were taken on a tour of available vehicles that we were interested in. She not once gave up on the idea of what we wanted in a car and she worked hard to find the perfect vehicle for us! We left happy! And kudos to the big man in the blue shirt in finance.. aka Harry McKenzie!! We shall return! More

The hospitality here is always second to none. Claridy Matos was amazing and exceeded my expectations. Claridy Matos was amazing and exceeded my expectations. More

Andrew Gaudette did an excellant job presenting the Ford Escape and was very helpful and friendly with no pressure at all. I would recommend him and the dealership to all Escape and was very helpful and friendly with no pressure at all. I would recommend him and the dealership to all More

Very friendly and responsive staff. The whole process of picking up my new vehicle was pleasant and quick The whole process of picking up my new vehicle was pleasant and quick More

Excellent, customer service I was really please with what they Have to offer and delivered what they Have to offer and delivered More

My service Rep Miss Mayos was Fantastic! !! She was courteous and very professional a pleasure !! She was courteous and very professional a pleasure More