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Greenway Ford
Orlando, FL
1,239 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,239 Reviews of Greenway Ford
June 06, 2011
Stephen was excellent, very very helpful, he explained about a lot about the car and how it works, he showed several different vans to me and explained about each and everyone one of those. It was a very about a lot about the car and how it works, he showed several different vans to me and explained about each and everyone one of those. It was a very hot day so he went and got a vehicle to drive us around on. I feel he is a great access to Greenway. If I returned to purchase another car I would ask for him to help me. More
by amberbennett
Employees Worked With
Stephen M. Gomes
June 05, 2011
Great experiences with terry and the gang at Greenway. Will be taking my F-150 there for all our service from oil change to anything major (which hopefully won't be for a long time). Thanks! Will be taking my F-150 there for all our service from oil change to anything major (which hopefully won't be for a long time). Thanks! More
by jad0503
Employees Worked With
Terry
June 02, 2011
I recently bought my car with Greenway on May 1, 2011. My check engine light is on, I have the 45 day warranty. I can't seem to get to talk to anyone that can help me. I have been calling since last week.... check engine light is on, I have the 45 day warranty. I can't seem to get to talk to anyone that can help me. I have been calling since last week.... I am beyond pissed. You write contracts and warranties, but you don't seem to hold them up. I want my car looked at and I want it looked at NOW! More
by rpmettam
Employees Worked With
EZ
May 27, 2011
This was my first experience at Greenway Ford. However, with my recent experience it will not be my last. The moment I walked in the door I was made to feel welcomed. My sales person, Rob Redgate took ex with my recent experience it will not be my last. The moment I walked in the door I was made to feel welcomed. My sales person, Rob Redgate took extremely good care of me answering all of my questions and then some without being pushy to make the sale. He was very knowledgeable and confident of the Ford product especially the Ford Focus that I ended up purchasing. Because of how I was treated, I definately will be purchasing my next car from Greenway Ford. More
by dishmanr
Employees Worked With
Robert Redgate
May 23, 2011
I bought two 100,000 thousand mile tires from Greenway two years and 40,000 thousand miles ago. The cords in one of the tires has started to separate and needs to be replaced. I brought the vehicle in o two years and 40,000 thousand miles ago. The cords in one of the tires has started to separate and needs to be replaced. I brought the vehicle in on a Thursday. They looked at the tire and had no clue why it was wearing the way that it was. The tire is still under the manufactures warranty. Greenway tried to sell me a tire instead of honoring the warranty. I told them I wasn’t buying a tire. They took my name and contact information. I was told I would get a phone the next day with more information on how this would be handled. The following Monday I still had not heard from Greenway. I called and was told they contacted the tire manufacturer and there was nothing they could do for me other than to sell me a tire. I called the tire manufacturer that same day. The representatives told me no one from Greenway had called them, and that the tire had to be inspected before any determination could be made. More
by mhz2894
Employees Worked With
Henry
May 21, 2011
I went in looking for a car off their website that they told me was already sold without even checking. I asked them to check while we were in the lot and he came back telling me it was sold as he handed m told me was already sold without even checking. I asked them to check while we were in the lot and he came back telling me it was sold as he handed me an offer for a much more expensive car. Five days after purchasing a car from Greenway I get an email from one of their sales managers asking me if I was interested in a car... the same car that I was told had been sold! There were many other shortfalls by this dealership including promising to get a smell out of my car which they did not, failing to offer me their 6 months of SIRIUS satellite radio which I only found out they offered when the manager emailed about the supposedly "sold" car, and when confronted with these issues they chose to never respond to me I guess hoping to sweep it under the rug. So I contacted the Better Business Bureau and the very next day got a call from Greenway offering to A) take the smell out of the car and B) offering me 3 months of SIRIUS. Um A)its too late for that and B) how insulting to offer me LESS than the email offered AFTER the fact that I had been neglected. They tried to tell me that my trade-in was only worth $1000 and they could MAYBE sell it for $1500, probably taking a loss in the long run. Finally they gave me the $4500 that it was worth when I called them out on being filthy liars and that I knew what it was worth. They have tried to indirectly blame me for overreacting because they told me the car was sold and the internet manager that emailed me the car was simply careless when he emailed me the car. They tried throwing me and their own people under the bus at the same time. Classless. This dealership is full of liars who don't give a damn about customer service. More
by bmrgn39
Employees Worked With
Wilbert
May 20, 2011
I was treated like a total VIP. I just wish all of my new car purchases were this great. Nathan was a professional and answered all my questions. Mr. Davis also made me feel at home with my purchase. Thanks car purchases were this great. Nathan was a professional and answered all my questions. Mr. Davis also made me feel at home with my purchase. Thanks guys!!! I am a proud owner of yet another Ford vehicle. More
by a351cobra
Employees Worked With
Nathan
May 07, 2011
My experience and time spent to have a battery replaced was absolutely horrible. All I needed was a new battery for my wife's 2008 Ford Fusion. It started with a phone call at 702 am to Gloria, a service r was absolutely horrible. All I needed was a new battery for my wife's 2008 Ford Fusion. It started with a phone call at 702 am to Gloria, a service representative. She quoted me a price of 89.99 (w/installation) for a 85 mo. Battery, 2 years additional replacement and tow service. I arrive at 825 am, spoke to Carlos and request the 89.99 battery. He tells me there is no such price with the above corresponding warranty as quoted by Gloria. And that it would cost me 109.99 (bait and switch). I even call Gloria back and hand Carlos the phone so he can hear the offer from her (they work for the same dealership). Carlos tells me he has no such battery. He talks to his supervisor, Richard; and confirms no such battery. No I'm at the dealership for over 45 mins and still no help. I now wait for Richard to get off a phone call and talk to him. He again advises no such battery with warranty and that it would be 109.99. He finally calls the service representative in another dept, who then tells him there is an offer on that battery. I am now even more confused and now it is 930. Im not looking to make money on a battery, just what was told to me. I drive further away just to get to this dealership. They spoke with Gloria, even if the 89.99 battery did not exist, just discount the 109.99 battery and save a customer over an hour of agravation. Absolutely NO customer service, discretion,or common sense. Disappointed. And by the way it is 10am, I am still waiting, and no simple apology! More
by merlinucf
Employees Worked With
Carlos and Richard and Gloria
May 03, 2011
When I needed service on my 2007 Mustang purchased from Carmax with the warranty, I was not able to get an appointment at Carmax for three days; so I decided to try Greenway Ford even though it meant payin Carmax with the warranty, I was not able to get an appointment at Carmax for three days; so I decided to try Greenway Ford even though it meant paying a higher deductible on my warranty.When I called a very nice customer service representative got me an appointment right away and patiently gave me directions. I was met by two friendly and helpful employees when I pulled up to the service area who directed me to Kevin Swata my advisor. Kevin was patient and polite as he listened to my description of the issues with my Mustang. He then explained my options and cost associated with my warranty. After the diagnosis Kevin explained what repair was needed and the cost I would be responsible for and the rental car approval. From my initial phone call for an appointment to the on-time completion of my repairs Greenway Ford had excellent customer service. Kevin Swata and Greenway Ford made my car repair a pleasant experience. More
by CassieCraft
Employees Worked With
Kevin Swata
April 24, 2011
I was absolutely taken back by the level of service I received from these fine folks at Greenway Ford. First and foremost...the car I was currently driving was rear-ended and totaled by the insurance co received from these fine folks at Greenway Ford. First and foremost...the car I was currently driving was rear-ended and totaled by the insurance company. Even before I know the car was totaled..I did some 'shopping' ahead of time. I looked at Toyota (as that is what I was driving at the time), Hyundai and Ford. Seeing I was already a Toyota owner, familiar with the Toyota product...I asked for some assistance...all I was told was that it would be better for me to just come in and sit down and weigh my options. I work a full time job...was missing a few hours here and there...dealing with some back injuries...so spending 3 or more hours in a dealership was not an option I was willing to undertake. All I got from the Hyundai dealer was a canned email indicating someone would be in touch with me shortly...funny, I never did hear anything! Greenway Ford went well above my expectations...after looking at some reviews...studying the 'facts' I had my eye on a Fiesta...the dealership had a sales consultant, Rick Jordan BRING ME A CAR to test drive to my job...I was SOLD...That was last Wednesday...on Thursday...I took delivery. I was at Greenway for about an hour and a half...all the paperwork ready (Rick even took care of returning my rental car)! I sat down with the finance guy, Albert...who painstakingly went over everything with me with a fine tooth comb! I was released once again to Rick...he set up the SYNC functions of my car...went thru a tutorial of how things worked...I honestly felt like I was purchasing a 30,000.00 car with the way I was treated. Greenway made arrangements to have the car windows tinted that Saturday...Rick even followed up with me by phone to make certain the process was smooth. I cannot tell you what an effortless purchase this was...probably one of the best car purchase experiences I've ever had! No high pressure...just honest business acumen...I am in love with my new wheels and looking for a long relationship with Greenway Ford! Thank you guys for putting 'honesty' back in business! You should all be recommended! More
by beckygasparino
Employees Worked With
3
