Greenway Ford

My experience and time spent to have a battery replaced was absolutely horrible. All I needed was a new battery for my wife's 2008 Ford Fusion. It started with a phone call at 702 am to Gloria, a service r was absolutely horrible. All I needed was a new battery for my wife's 2008 Ford Fusion. It started with a phone call at 702 am to Gloria, a service representative. She quoted me a price of 89.99 (w/installation) for a 85 mo. Battery, 2 years additional replacement and tow service. I arrive at 825 am, spoke to Carlos and request the 89.99 battery. He tells me there is no such price with the above corresponding warranty as quoted by Gloria. And that it would cost me 109.99 (bait and switch). I even call Gloria back and hand Carlos the phone so he can hear the offer from her (they work for the same dealership). Carlos tells me he has no such battery. He talks to his supervisor, Richard; and confirms no such battery. No I'm at the dealership for over 45 mins and still no help. I now wait for Richard to get off a phone call and talk to him. He again advises no such battery with warranty and that it would be 109.99. He finally calls the service representative in another dept, who then tells him there is an offer on that battery. I am now even more confused and now it is 930. Im not looking to make money on a battery, just what was told to me. I drive further away just to get to this dealership. They spoke with Gloria, even if the 89.99 battery did not exist, just discount the 109.99 battery and save a customer over an hour of agravation. Absolutely NO customer service, discretion,or common sense. Disappointed. And by the way it is 10am, I am still waiting, and no simple apology! More

When I needed service on my 2007 Mustang purchased from Carmax with the warranty, I was not able to get an appointment at Carmax for three days; so I decided to try Greenway Ford even though it meant payin Carmax with the warranty, I was not able to get an appointment at Carmax for three days; so I decided to try Greenway Ford even though it meant paying a higher deductible on my warranty.When I called a very nice customer service representative got me an appointment right away and patiently gave me directions. I was met by two friendly and helpful employees when I pulled up to the service area who directed me to Kevin Swata my advisor. Kevin was patient and polite as he listened to my description of the issues with my Mustang. He then explained my options and cost associated with my warranty. After the diagnosis Kevin explained what repair was needed and the cost I would be responsible for and the rental car approval. From my initial phone call for an appointment to the on-time completion of my repairs Greenway Ford had excellent customer service. Kevin Swata and Greenway Ford made my car repair a pleasant experience. More

I was absolutely taken back by the level of service I received from these fine folks at Greenway Ford. First and foremost...the car I was currently driving was rear-ended and totaled by the insurance co received from these fine folks at Greenway Ford. First and foremost...the car I was currently driving was rear-ended and totaled by the insurance company. Even before I know the car was totaled..I did some 'shopping' ahead of time. I looked at Toyota (as that is what I was driving at the time), Hyundai and Ford. Seeing I was already a Toyota owner, familiar with the Toyota product...I asked for some assistance...all I was told was that it would be better for me to just come in and sit down and weigh my options. I work a full time job...was missing a few hours here and there...dealing with some back injuries...so spending 3 or more hours in a dealership was not an option I was willing to undertake. All I got from the Hyundai dealer was a canned email indicating someone would be in touch with me shortly...funny, I never did hear anything! Greenway Ford went well above my expectations...after looking at some reviews...studying the 'facts' I had my eye on a Fiesta...the dealership had a sales consultant, Rick Jordan BRING ME A CAR to test drive to my job...I was SOLD...That was last Wednesday...on Thursday...I took delivery. I was at Greenway for about an hour and a half...all the paperwork ready (Rick even took care of returning my rental car)! I sat down with the finance guy, Albert...who painstakingly went over everything with me with a fine tooth comb! I was released once again to Rick...he set up the SYNC functions of my car...went thru a tutorial of how things worked...I honestly felt like I was purchasing a 30,000.00 car with the way I was treated. Greenway made arrangements to have the car windows tinted that Saturday...Rick even followed up with me by phone to make certain the process was smooth. I cannot tell you what an effortless purchase this was...probably one of the best car purchase experiences I've ever had! No high pressure...just honest business acumen...I am in love with my new wheels and looking for a long relationship with Greenway Ford! Thank you guys for putting 'honesty' back in business! You should all be recommended! More

I have been taking my car to Greenway for service for many years. I would say my satisfaction with my past experiences have ranged from Great to Bad. However, in the last few years I have been lucky enou many years. I would say my satisfaction with my past experiences have ranged from Great to Bad. However, in the last few years I have been lucky enough to leave my car with Henry for most of my visits. He and his team have consistently taken excellent care of my car, and Henry is very pleasant to deal with. He is always willing to answer questions as thoroughly and honestly as possible. And he is very adept at listening and interpreting my explanations of whatever concerns I have when I bring my car in for service. (I don't always know exactly what's wrong with the car, and at times I have to resort to describing sounds, vibrations, etc., or relating past experience.) Whether it's for regular maintenance or unexpected repairs, I'm always very satisfied with the service when I leave my car with Henry. I hope Greenway rewards him well for his hard work, and manages to attract/train more truly exceptional employees like him. More

We called this dealership looking for a fusion with manual transmission. They said that they had several and I asked for specifics since we were coming from an hour away. I was put on hold and came b manual transmission. They said that they had several and I asked for specifics since we were coming from an hour away. I was put on hold and came back and told us about silver 2009 and a black 2010. Hung up and looked online and did not see these cars. Called again and told him this and he said that not everything is online. So, today before we leave we call again and were told by someone else that yes, there are several fusions with manual transmissions. $20 later worth of gas and tolls and 2 hours of wasted time and NO there are no fusions on their lot with manual transmissions. They try to show us a silver fusion but it is an automotic; that one a several others that are all automatic!! I know that we could NOT have been any clearer on the phone especially since I looked online and called back. They OUTRIGHT LIED to get us there!!! IF you are looking for something specific, do not take their word for it More

Went to Greenway Ford and was somewhat apprehensive - heard some "stories" about a woman going for car service (they see you coming, they will overcharge a woman because she doen't understand car prob heard some "stories" about a woman going for car service (they see you coming, they will overcharge a woman because she doen't understand car problems, in just plain words {they will rip you off}. Well, my experience was entirely different - was explained as to what the diagnosis indicated, what the cost would be and what the conquences would be if service were not rendered. I hope that the repairs made will prove to be as great as the experience with your service representative - TERRY BENNETT - was. I cannot begin to tell you that if all service personnel were as thorough as Terry, there would be no customer service complaints. I had previously checked out through a parts store diagnostic service and if I had purchased the parts indicated, I would have continued to have had trouble with the van in addition to purchasing unnecessary parts. I had been a pesonnel manager in my working years and individuals of Terry's manners and honesty were hard to find. He deserves a nice substantial raise. Thanks again, Terry, for your honesty. Delores Sauers (2002 Windstar) 3/23/11 More

I have been to Greenway Ford many times now for Service, I'm all about customer service. It makes of break everything for me. I love the variety of cars and the pricing there's no doubt about that I've trad I'm all about customer service. It makes of break everything for me. I love the variety of cars and the pricing there's no doubt about that I've traded in my car and gotten a second one that is not the problem. The problem is the Customer Service when I go to get Service. Rick has been a great advisor and a huge help. He's actually the reason why I came back a few more times. It's just the environment, I've been ignored once I see cellphones and just so much more I could name it's not the best area to be in when your a customer. More

Terry was very accommodating, friendly, professional and made me feel like a valued customer.He certainly is as asset to the service department and I would not hesitate to recommend Terry Bennett to others. made me feel like a valued customer.He certainly is as asset to the service department and I would not hesitate to recommend Terry Bennett to others. My issues were addressed quickly with minimal inconvenience. Great Job Terry! Chris More

For a vehicle I was exporting to Canada, I needed to have daytime running lights. After some internet searching I found the vehicle just needed to have the DRL enabled. I contacted several dealers and all daytime running lights. After some internet searching I found the vehicle just needed to have the DRL enabled. I contacted several dealers and all said I would have to add a DRL module. I disagreed. I called Greenway and spoke to Kevin (have had service though him a few times) and he did the research first and came back to confirm they could be enabled. I made an appointment, and was done in less than an hour. Thank you Kevin! More

I have been in the market for a vehicle for almost a month. Other dealerships were not able finance me avehicle. I called Greenway Ford and talked to Berk Aldinc. He picked me up from my apt, helped m month. Other dealerships were not able finance me avehicle. I called Greenway Ford and talked to Berk Aldinc. He picked me up from my apt, helped me with the purchase of my vehicle. I would recommend this dealership to everyone. More