Greenway Ford

With the exception of the salesman Jorge, everyone in the sales department at Greenway Ford should be seriously retrained in customer service or fired! Rude and apathetic, the whole lot of them: the receptio sales department at Greenway Ford should be seriously retrained in customer service or fired! Rude and apathetic, the whole lot of them: the receptionists are snotty, the salespeople arrogant, the tag department incompetent AND rude, and the managers EXTREMELY rude. No call backs from the managers ("Oh, didn't you get my email?" after told they will CALL you, and no, we didn't get it) and then no apology for it, with an attitude at that! Mr. Rossi, you need to step in before these people ruin your good name! Amy's people at her insurance office are wonderful...maybe you could get them to train yours! More

As soon as I drove up to the Service Area, I was immediately greeted by the Valet who informed the Service Rep I had arrived for my appointment. Jamie arrived promptly, with a smile and was very po immediately greeted by the Valet who informed the Service Rep I had arrived for my appointment. Jamie arrived promptly, with a smile and was very polite, friendly and most helpful, as this was my first visit to their Service Department. I did purchase my vehicle at Greenway. Jamie was courteous and professional and explained the process and what the fee would be for my service. I had one special favor and that was to keep my driver's seat where it was, if possible and not to move the settings. She made sure the tech complied. It was perfect! Oil change was done in a short period of time, actually, less than was told. Jamie came to the waiting area and went over the entire checklist of things taken care of that go alond with the oil change and then escorted me to the check out desk. The person at checkout was just as wonderful as Jamie. Went over the list again actually. Jamie brought my car key to me and asked if I had any additional questions, all with a warm smile and stated she had already set up my next appointment for tire rotation, without me even asking. This was great... I like the fact she took the initiative to make the appointment but in no way made me feel pressured and in fact mentioned if the date/time isn't satisfactory to let her know. From the time of my arrival; to time of service being completed, the staff couldnt have been more friendly, efficient and appeared to really enjoy what they do. Wonderful customer service! Thank you. More

After being completely satisfied with a remanufactured engine installed in our 1990 Mercury Grand Marquis, we contacted Greenway Service, Terry Bennett, to discuss our experience with a competitor who wor engine installed in our 1990 Mercury Grand Marquis, we contacted Greenway Service, Terry Bennett, to discuss our experience with a competitor who worked on our transmission. We were dissatified with the repaired transmission even thou they had an A+ BBB rating. Instead of taking the car back for more transmission repair, we decided to have Greenway install their 3 year fully warranted transmission. With Terry's help, the Transmission obtained by Greenway was installed and now we have a transmission that runs like it did when the car was new. Thanks Terry! D & B P Union Park (July 27, 2011) More

This dealership goes above and beyond to be friendly and courteous. The service and the price are very good! The atmosphere is comfortable with tv's and food available. I will continue to return to Greenway courteous. The service and the price are very good! The atmosphere is comfortable with tv's and food available. I will continue to return to Greenway Ford for all of my service needs! More

Barbara was great and she explained everything to the point where it was easy to understand. I felt she broke the stereotype that car salesman were only out to make a sale and could care less how they ac point where it was easy to understand. I felt she broke the stereotype that car salesman were only out to make a sale and could care less how they achived it. Thanks Barbara for making my purchase an easy one. I already have frinds asking where I went and my experience. My replies were all POSITIVE!!!!! More

Stephen was excellent, very very helpful, he explained about a lot about the car and how it works, he showed several different vans to me and explained about each and everyone one of those. It was a very about a lot about the car and how it works, he showed several different vans to me and explained about each and everyone one of those. It was a very hot day so he went and got a vehicle to drive us around on. I feel he is a great access to Greenway. If I returned to purchase another car I would ask for him to help me. More

Great experiences with terry and the gang at Greenway. Will be taking my F-150 there for all our service from oil change to anything major (which hopefully won't be for a long time). Thanks! Will be taking my F-150 there for all our service from oil change to anything major (which hopefully won't be for a long time). Thanks! More

I recently bought my car with Greenway on May 1, 2011. My check engine light is on, I have the 45 day warranty. I can't seem to get to talk to anyone that can help me. I have been calling since last week.... check engine light is on, I have the 45 day warranty. I can't seem to get to talk to anyone that can help me. I have been calling since last week.... I am beyond pissed. You write contracts and warranties, but you don't seem to hold them up. I want my car looked at and I want it looked at NOW! More

This was my first experience at Greenway Ford. However, with my recent experience it will not be my last. The moment I walked in the door I was made to feel welcomed. My sales person, Rob Redgate took ex with my recent experience it will not be my last. The moment I walked in the door I was made to feel welcomed. My sales person, Rob Redgate took extremely good care of me answering all of my questions and then some without being pushy to make the sale. He was very knowledgeable and confident of the Ford product especially the Ford Focus that I ended up purchasing. Because of how I was treated, I definately will be purchasing my next car from Greenway Ford. More

I bought two 100,000 thousand mile tires from Greenway two years and 40,000 thousand miles ago. The cords in one of the tires has started to separate and needs to be replaced. I brought the vehicle in o two years and 40,000 thousand miles ago. The cords in one of the tires has started to separate and needs to be replaced. I brought the vehicle in on a Thursday. They looked at the tire and had no clue why it was wearing the way that it was. The tire is still under the manufactures warranty. Greenway tried to sell me a tire instead of honoring the warranty. I told them I wasn’t buying a tire. They took my name and contact information. I was told I would get a phone the next day with more information on how this would be handled. The following Monday I still had not heard from Greenway. I called and was told they contacted the tire manufacturer and there was nothing they could do for me other than to sell me a tire. I called the tire manufacturer that same day. The representatives told me no one from Greenway had called them, and that the tire had to be inspected before any determination could be made. More