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Greenway Ford

Orlando, FL

3.7
1,232 Reviews

9001 E Colonial Dr

Orlando, FL

32817

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1,232 Reviews of Greenway Ford

June 23, 2012

Greenway Ford is the ultimate of sleezy dealerships and sales tactics. My fiancee and I went to Greenway Ford to buy a new truck. Now we had done our research, and knew about how much these trucks were go More

by jrs03f
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wilbert & Robert
Jun 25, 2012 -

Greenway Ford responded

Dear Sir My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us. Through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. My NAme is Lee Mitchell and I am the General Manager. I would apprciate your time and the details of this experince so that we may keep it from happening in the future. I can be reached at 407-275-3200, please reference deaer rater to the receptionist when calling for me. Thank you

Jul 10, 2012 -

Greenway Ford responded

Thank you for taking the time to share your experiences at Greenway Ford. While it is our goal that every client is completely satisfied with their experience at our dealership, we obviously fell short in your case, and for that I apologize. Your feedback will allow is to take appropriate steps to ensure that we live up to our commitment of providing each client with an exceptional experience. I would greatly appreciate the opportunity to discuss your particular situation, gather additional information, and see what I can do to earn your trust and business here at Greenway Ford. I can be reached through our main number at 407-275-3200, press 1 for Ford, then 0 for the receptionist. Again, thank you for your feedback.

June 19, 2012

This is an edit to my previous post. My wife and I purchased a pre owned vehicle from Greenway Ford. The sales process was fine but we had some pending issues after the sale. First, we negotiated for More

by R S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gomez, Brian Peterson, Diego Barroso
Jun 19, 2012 -

Greenway Ford responded

Dear RS I am so sorry that this has been your experience. Please contact David Nelson, our customer relations manager, and I will make sure he personally handles these concerns for you. 407-275-3200. Janine Vink

Jul 10, 2012 -

Greenway Ford responded

I appreciate your taking the time to update your post. While things don't always go as smoothly as we would like, we are dedicated to standing by our product and doing whatever we can to resolve any issues our clients may have. I'm pleased to know that we were able to do so for you. At Greenway Ford we are committed to ensuring that every guest has an exceptional experience and is completely satisfied. We genuinely appreciate your business and the trust you have placed in us. At Greenway Ford we are redefining the car buying experience. Thanks for being a part of it! If there is any way in which I may be of assistance, please do not hesitate to contact me. David Nelson Director Customer Relations

June 18, 2012

Ourchased F-150 through the internet. Received a fair offer on my trade-in and closed the deal in 2 days. Great experience with everyone and would highly recommend More

by llargbg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Jordan
Jul 10, 2012 -

Greenway Ford responded

I'm very pleased to know that your experience at Greenway Ford was a good one. Rick Jordan is one of our top people both in sales and customer satisfaction. We greatly appreciate recommendation. At Greenway Ford we are committed to ensuring that every guest has an exceptional experience and is completely satisfied. I’m very pleased that we achieved those goals with you. We genuinely appreciate your business and the trust you have placed in us. At Greenway Ford we are redefining the car buying experience. Thanks for being a part of it! If there is any way in which I may be of assistance, please do not hesitate to contact me. David Nelson Director Customer Relations

May 18, 2012

This is my experience at Greenway Ford Orlando FL . This is my experience at Greenway Ford Orlando FL . Wilbert Pyram is the best salesperson ever! I bought a per owned BMW 5 series from him , for me More

by marianibyron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Fosher and Wilbert Pyram
May 18, 2012 -

Greenway Ford responded

Mr. Mariani - Thank you for taking the time to post a review. I'm very pleased that you had such at experience at Greenway. Wilbert is certainly one of the most dedicated and hard-working sales consultants we have. He is always willing to go the extra mile for a client. I'll be sure to pass your review on to him. At Greenway Ford we are committed to ensuring that every guest has an exceptional experience and is completely satisfied. I’m very pleased that we achieved those goals with you. We genuinely appreciate your business and the trust you have placed in us. At Greenway Ford we are redefining the car buying experience. Thanks for being a part of it! If there is any way in which I may be of assistance, please do not hesitate to contact me. David Nelson Director Customer Relations

May 15, 2012

Great service Right to The point, no bull! Michael Great service Right to The point, no bull! Michael Kornokowski the service advisor was rally helpful! This dealership Greenway, they do stand for th More

by Juancvaldez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael kornikowski
Jul 16, 2012 -

Greenway Ford responded

Thank you for your kind words about Greenway Ford, Juan. I am happy that Michael was able to make your experience at Greenway Ford an excellent one. We look forward to seeing you again! Regards, David Nelson Director Customer Relations

May 08, 2012

Carlos was very friendly and quick at getting my car in for an oil change and tire rotation. And when my car was done he was quick at getting me back on the road. Thanks agian Carlos More

by dberry57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
May 08, 2012 -

Greenway Ford responded

Thank you for taking the time to share your experience regarding your recent visit to our Service Department! I have provided your feedback to Carlos. He is definitely an asset to our team. Remember to request him for your next visit. See you soon. Sharon Walker Service Director Greenway Ford

May 03, 2012

GREAT SERVICE EXPERIENCE! I have a fleet car and needed prompt service for a broken trim piece on my door. It was done and I was on my way in about an hour! More

by tabrown67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick
May 08, 2012 -

Greenway Ford responded

Thank you for taking the time to comment on your visit! We all know time is valuable. I am pleased to see that Rick provided you with prompt quality service. Our goal is to make sure you are completely satisfied. Thank again for taking the time to write your review and for sharing your experience with others. Sharon Walker Service Director Greenway Ford

April 24, 2012

My daughter is a student at UCF and she was due for an oil change service on her Ford Edge. We were a little worried since she is a teenager, but we had her take it to Greenway since they are the closest More

by Shelby01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry and Rick
Apr 25, 2012 -

Greenway Ford responded

Thank you for taking the time to write a review on your daughter's experience! Terry and Rick are definitely valued members of our service team. Our goal is to make sure all of our customers, including our college students, are always “COMPLETELY SATISFIED”. Again, thank you for sharing your experience with others. We appreciate the opportunity and look forward to see your daughter for the next 4 years to come. GO KNIGHTS! Sharon Walker Service Director Greenway Ford

April 22, 2012

I purchased a Certified pre-owned 2007 F150 Super-cab with 43,000 miles on it from Greenway Ford that had problems within hours of being driven. I returned the truck for service and a few days later was More

by PHinman6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvaro
Apr 25, 2012 -

Greenway Ford responded

Hello Mrs. Hinman, Thank you for using this site to express your concerns. I hope the truck is operating well! I certainly understand your continued frustration with the experience and want to assure you that the incident with Alvaro was unfortunate and actions have been taken to insure it doesn't happen again. In regard to the out of pocket expenses you incurred, I am able to assist you with the money spent on the F150 but, unfortunately, not on the Dodge. I will also offer four complimentary "Works" services (oil change and tire rotations) for your future use. Again, please accept our apologies and feel free to call me with any questions. Best Regards, Brian Grady Greenway Ford Fixed Operations Director 407-207-5118 briangrady@greenway.com

Apr 25, 2012 -

PHinman6 responded

Greenway offered to supply me with a rental - which broke down the next day and was towed in. Rental agent said I had to wait until next day to get another. Then I was told I could not operate my business with a rental. I asked Mr. Alvero if I could turn the truck in and buy another and he told me no. I asked for a replacement so I could operate my business and was again told no. I was told truck would be ready a a few days so I pulled my old Dodge out of the backyard to continue to work. I was told by Greenway at the time that they had contacted Ford Corporate to get approval for work and were awaiting reply. Two weeks later Ford Corporate told me they had NOT been contacted and I should get back to Greenway. In talking to Greenway employees during this time I was told truck had been in shop three times for same the problem and they reset engine code and returned it to the lot. In week three I was told the delay was caused by Corporate. I called Corporate almost daily and was assigned a representative to push the process through. I was told repeatedly that Greenway was responsible and was resisting having to pay for a new engine. I was also informed by Corporate that the contract and warranty specified checking for sludge and Corporate was holding Greenway responsible for not taking the appropriate action to catch the problem. Four weeks after leaving the F150, with weekly promises of " a few more days" Greenway agreed to shoulder the responsibility of the repair. It was at this time Mr. Alvero told me they would let me borrow a truck. I have asked for reimbursement because: 1 The codes on the engine were pulled and reset three times before I bought the truck, not an honest mistake. 2 I was repeatedly given false information by Greenway as they insisted Corporate was holding them up, and Corporate told me they had no contact concerning my truck until almost three weeks into the delay 3 I made every effort to secure a rental and was told the rental contract would not allow chemicals to be carried 4 I asked for, and was refused, a replacement vehicle - until three and a half weeks into the process, at which time I was already out of pocket almost $1300 for repairs. 5 Throughout this process I repeatedly asked to speak to anyone else at Greenway who had the authority to help and each time I was told only Mr. Alvaro was available. Greenway had the ability to fix the problem in a timely manner and chose not to. The only vehicle available was my old truck. The repairs were necessary to keep it running. Mr. Grady, I am well within my rights to seek reimbursement. Pat Hinman

Apr 28, 2012 -

Greenway Ford responded

Thank you very much for taking the time to share your experience at Greenway. Standing by our product is a hallmark of our company. I will pass along your comments to Alvaro. At Greenway Ford we are committed to ensuring that every guest has an exceptional experience and is completely satisfied. I’m very pleased that we achieved those goals with you. We genuinely appreciate your business and the trust you have placed in us. At Greenway Ford we are redefining the car buying experience. Thanks for being a part of it! If there is any way in which I may be of assistance, please do not hesitate to contact me. David Nelson Director Customer Relations

April 20, 2012

Recently purchased a used vehicle from Greenway Ford from Rick Jordan and couldn't ask for a more satisfying experience. Very courteous and knowledgeable sales person. Helped me to get the vehicle that bes More

by Dcarroll01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Jordan and Gerard
Apr 28, 2012 -

Greenway Ford responded

Thank you for taking the time to share your experience at Greenway Ford. Rick is one of the best we have regarding his knowledge of the product and his dedication to superior customer service. There is nothing more important than matching up what the client needs with the right vehicle. Gerard has tremendous experience in the finance arena and receives consistently high marks from our clients. I'll be sure to pass along your remarks to both of them. At Greenway Ford we are committed to ensuring that every guest has an exceptional experience and is completely satisfied. I’m very pleased that we achieved those goals with you. We genuinely appreciate your business and the trust you have placed in us. At Greenway Ford we are redefining the car buying experience. Thanks for being a part of it! If there is any way in which I may be of assistance, please do not hesitate to contact me. David Nelson Director Customer Relations

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