Greenway Ford

Me and my son came into Greenway Ford with the goal of purchasing two cars. The reason being was that we had seen an ad in the paper so we decided to check it out. First, we call as soon as we seen the ad purchasing two cars. The reason being was that we had seen an ad in the paper so we decided to check it out. First, we call as soon as we seen the ad. The person we talked to had no knowledge of the advertised priced but insured us that Greenway Ford will honor any price that they had advertised. The priced was listed on their website much higher than the ad. We scheduled an appointment for the next day. When we arrived the next day we went to the receptionist ant told her we had an appointment to meet with a sales person who named I forgot quickly as possible. It showed that the receptionist was not informed because it was not scheduled in the system. She called the sales person and we waited in the lobby for about 20 minutes. Finally, Sam comes out and we tell him about the cars we were interested in because we wanted buy them as quickly as possible with no hassle. The car I wanted was there but they could not find my son's car that he wanted. During the whole time I was waiting on them to find the second car for my son, which was about 35 minutes we noticed that everyone was just hanging around like high school kids after a party. One guy came out the back putting lotion on his arms and face as if he was at home getting out of the shower. We looked at each other and smiled to keep from getting angry. Finally they told us that the car was sent to the auction for repairs because the gauges were broke so they couldn't determine the miles on the vehicle. They lied to our face because they had a service center at the dealership but why would you send it to a auction??? My son was ready to leave after hearing that and seeing how terrible the service was. I checked out my car but they sent a different sales person from the person I was talking to when I first came. Now keep in mind I never even meet the person I had scheduled the appointment with. So I test drove my car and it drove ok but I only drove around the lot. Multiple service warning lights appeared as I started the vehicle. The vehicle was kind of up to date so it read out everything that needed to be serviced soon despite how smooth the ride was. I finally got down to a price and it was nowhere near the price we had seen. Greenway added a 2000 dollar fee on top of a very high tax, tags, and title fee of 799. The car was a purchase as is car but there was know room for negotiation and my day was a complete waste of time. As far as communication from Greenway Ford I rate them a negative -10. The only time I talked to somebody about the cars was when I email them on the website for updates and more info. I was treated like a stranger every time and talked to multiple people each time who wasn't aware of who I was and was I was inquiring about. After reading the reviews from others and my personal experience I would recommend that the General Manager should replace the whole staff starting with the manager. I felt it was too many employees for the service to be that bad. The service was really bad!!! Really really unprofessional. It is important that you research these dealerships before you spend your money. Most are only about making money and not about helping people. More

Greenway was the AAA internet no haggle dealer I used to by my truck and it was fast, friendly and as pain free vehicle buying experience I've ever had in 40 plus years of buying cars. My salesman , Atef S by my truck and it was fast, friendly and as pain free vehicle buying experience I've ever had in 40 plus years of buying cars. My salesman , Atef Soliman, was responsive to my calls and needs and is a very pleasant person to work with...not your typical car salesman!!! I told him what vehicle I wanted and that it was at a dealership 40 miles north of here. He called me back a few hours later and told me he had obtained the vehicle and that it was on the Greenway lot to be seen. I went out the next morning and he came in on his DAY OFF and we concluded a deal which included a trade in and financing and I drove it home in less than 2 hours. You just can't beat that kind of service. So you can consider me a very satisfied Greenway customer...I can only hope the service department is as pleasant to work with when needed. More

Hi, I'm adding an update. This is an addendum to the review I posted on 8-3-2011. Even though the experience I recounted in that post was very upsetting to me and still has left a bad taste in my mou review I posted on 8-3-2011. Even though the experience I recounted in that post was very upsetting to me and still has left a bad taste in my mouth, I do have good news. The positive is that after posting my review here and maintaining communication (as well as my customer rights/expectations), Greenway worked with me. It replaced the broken part that was not allowing the middle seat to fold. Thank goodness. What use is an SUV when you can't fold the seats to haul big items? It's really nice to have that problem behind me. Fortunately that was the last 'issue' that occurred before our 30 day expired, so now if we were to need a repair, it would fall under our extended warranty. And we can take it anywhere for that service. So thank you Greenway, for doing the right thing by me and fixing that seat. I do appreciate it. - Rachel More

Service people on diesel trucks stuck me for over $2500.00 when all I needed was fuel injector cleaner $20.00. Senior diesel mechanic is clueless, never take any truck there, he forgot to bolt down g $2500.00 when all I needed was fuel injector cleaner $20.00. Senior diesel mechanic is clueless, never take any truck there, he forgot to bolt down glow plug computer after working on it and then denied everything. I would not trust these people or Greenway Ford even if their tongs were notarized. NO one ever even apologized More

Manuel was great, I bought a mercury mariner from him. He was great through the whole process, I will definitely go back and see him for my next car. was great through the whole process, I will definitely go back and see him for my next car. More

I have bought 2 cars and one truck from Greenway it has been a great pleaseure to be with the sales crew and service crew. I love working with Kevin Swata he understands about my needs for my cars and truc been a great pleaseure to be with the sales crew and service crew. I love working with Kevin Swata he understands about my needs for my cars and truck. Now getting to my truck this is the very first time i ever bought a truck. My new truck is a 2011 F150XLT and i must say this i LOVE IT. Wish i would have bought a truck a long time ago. Three CHEERS FOR FORD PLANT IN DEARBORN,MI. A job well done my truck is awesome i love the flaming blue color and the ride is great. But most important is how quiet it is inside the cab. And Greenway Ford is the best dealership in Florida. Only thing tho is you guys need to buy some club cars that lot is huge to walk during the summer heat. Keep up the great work Greenway i will be back for another new truck in a few years. But i will still service my truck and your service department. More

I had a great experience, Eddie was very helpful helping I had a great experience, Eddie was very helpful helping us to find the right car and assisting us with any question. I highly recomend him! I had a great experience, Eddie was very helpful helping us to find the right car and assisting us with any question. I highly recomend him! More

very good car buying experience! i bought the car over the phone, did not see the car till all the papers were signed, it was no surprises with the car, i would consider buying at greenway in the future! the phone, did not see the car till all the papers were signed, it was no surprises with the car, i would consider buying at greenway in the future! More

I cannot express how delighted I was with Greenway Ford. After having a horrible experience at Tropical Ford to the point of being in tears, Barbara at Greenway showed me that buying a car can be a wonderfu After having a horrible experience at Tropical Ford to the point of being in tears, Barbara at Greenway showed me that buying a car can be a wonderful experience. She was not pushy and she actually listened to what I wanted. After two hours, I drove away with the car that I wanted. She has made me a Ford owner for life. I will always purchase my cars from Greenway and refer anyone I may know there. Thank you Greenway for outstanding service. More

I first of all want to think Colleen Beach for going above and beyond anything I expected from a customer service representative at a dealership. Not only did she take her time to help me, and answer an above and beyond anything I expected from a customer service representative at a dealership. Not only did she take her time to help me, and answer any questions I had, but she also called me countless times to make sure that I was satisfied, and that I had no other questions. It was funny because she told me that I hope she wasn't annoying me because she kept calling me, and I laughed and told her that I wasn't annoyed at all, but that I was so impressed with her professionalism, and service she was offering me. She's a amazing employee you don't get many people like that anymore now in day's give her a raise. Now Scott also was amazing. I'm telling you what a great experience so I took my car to get checked because it was making a clanking sound, and I had a idea of what it was, but wasn't 100% sure so Scott called a few of his mechanics and was able to pinpoint the issue within seconds. Now remember I was just here for a check up so I waited in the waiting area for my car to be fixed, and just another praise the waiting room at the service area is great there's tv's everywhere and a bunch of vending machines that take card's that's awesome seeing that most people don't carry change anymore that's very convenient, but back to the review so about a hour goes by. This is where it get's good Scott comes back and says alrighty David your ready to go we fixed the car. I was like ok so what's wrong with it and he say's nothing we fixed it. Ummm what does that mean. Well they went ahead and repaired my catalytic converter and had me on the road in about a hour I was shocked. Greenway you guy's rock that's all I can say. THANK YOU so much for going above and beyond anything I ever expected!!! More