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Greenway Chrysler Dodge Jeep RAM of Rome
Rome, GA
877 Reviews
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Showing 877 reviews
February 05, 2016
My 2015 Jeep Grand Cherokee The salesperson , Michael Minter was great. He was very knowlegeble and answered all my questions.I would recommend Michael Minter as the salesman you The salesperson , Michael Minter was great. He was very knowlegeble and answered all my questions.I would recommend Michael Minter as the salesman you need to deal with. More
by carbuf33
Employees Worked With
Michael Minter
February 03, 2016
Dealing with unprofessional sales First I want to say this place is only focused on their profit margin and bottom line. Customers need to know what they are getting for the $3000 adde First I want to say this place is only focused on their profit margin and bottom line. Customers need to know what they are getting for the $3000 addendum features that are added to their "base model" vehicle. For $3,000 we got mud flaps, a bug shield and nitrous gas in the tires. Wow! I know, it's hard to believe you can get so much added for $3,000. Then if you finance with this dealership they will not shop for the best interest rate. Because if they do they steal some of the rebate (that knock of $0 from the bottom line). They will also stretch the loan out so far that they can make sure your car will be worthless by the time it's finally paid for. Also, you will be the butt of the jokes after you leave with your base model. Be sure you purchase the GAP insurance because you will never owe less than the car is worth. I know you are probably thinking - if she was so unhappy why did she agree to the sale. This vehicle was a gift. I did not pick it out and did not get to choose where it was purchased from. The person that I bought it for feels it's perfect for their needs. I couldn't push for anything better because it was not for me. I just feel like this company could have made more of an effort to make me feel I didn't waste my money. They could have been more honest about the price or even added oil changes for a year. But no, it was the base model with $3000 mud guards, a bug shield and nitrous gas in the tires. Thanks again - I will never recommend this to another individual. If you need a car - go to a buy here / pay here for the best value for your buck. No addendum prices and smoke screens. More
by Thenson823
Employees Worked With
Paul Burgess
November 11, 2015
I only deal with this group! They are AMAZING I have been dealing with the service department for about a year on a lemon I purchased at another Dodge dealer locally in Cartersville( which do not I have been dealing with the service department for about a year on a lemon I purchased at another Dodge dealer locally in Cartersville( which do not go there...They suck) anyway. I recently won a lemon case against Chrysler Since I had such great service with this place I decided to look and see what they had for sale. I was unsure if I even wanted to get another CDJR product but honestly I knew I would be taken care of with this place. Same day I purchased 2 2016 Jeeps. I would honestly recommend this place to anyone looking for service or sales. The GM and Finance crew along with sales bent backwards to make sure we drove out with the cars we wanted and right at where we wanted to be. I have purchased SEVERAL cars in my past and the process inst a quick 30 minute in and out and that needs to be understood. The bank asked for form after form and as long as you can get what the bank is asking for there inst an issue at all. I will continue to go here and only here for our jeep needs. More
by ReannaT
Employees Worked With
Paul, Jason, Scott
August 29, 2015
Nasty GM Filed on : August 29 2015 Filed by : Me Filed against : University Chrysler Dodge Jeep Ram of Rome 2500 New Calhoun Highway NorthEast Rom Filed on : August 29 2015 Filed by : Me Filed against : University Chrysler Dodge Jeep Ram of Rome 2500 New Calhoun Highway NorthEast Rome GA 30161-8272 Complaint Description: I was told there is no way to file a complaint on this business, only to the GM within the business, whom my complaint is against.Lies and falsehoods. I have tried to conduct business at this place, unsuccessfully, several times. The last time was today, Saturday, Aug 29. I called yesterday to see if we would be able to do business,I would have my down payment Thursday. They got my information, said they would call back last night. No call. This morning got a call from a different rep, I made it clear I didn't have gas to waste, wanted confirmation before coming down. He called me back said everything was approved, to come down to sign papers. After arriving I had difficulties pulling my pay stubs up, ended up getting them faxed. I went to the service desk to see if the fax had come through. The man behind the desk jumped on me and said that I shouldn't be bothering him, that if I'm up there the sales reps aren't doing there jobs. I said the sales men are doing their jobs, I was just trying to see if a fax had come in yet. He yelled then ignored me. After waiting 2-3 hours I was told I needed a cosigner. I told them from the get-go there is no other. There is no cosigner. This is exactly why I had called first. After being given the runaround, lied to, and yelled at, I asked for a complaint number. I was told by one sales rep there isn't one. Another sales Rep went to the man that has yelled at me and talked to him. The man came down and tried to talk to me while the first rep was trying to talk to me. I told the man that after he had yelled at me and acted as he did, he isn't the one that I want to speak with. He said have a good day, you can leave now, then proceeded to walk away. After the man walked away, the first rep said that the man is the complaint department, that he is the GM, and that his name is Jason Beckett. This Jason Beckett is allowing and promoting his reps to lie, waste people's money, and waste people's time. He yells at customers and birades his employees in front of customers without knowing or caring what is going on. The reps I intermingled with were good sales reps, and were as helpful as possible. This GM,.... Was not and needs to be checked out, fired, reprimanded, made to go through anger management classes or something. Your Desired Resolution: One resolution would be for a complaint department that can be contacted to handle complaints against the company, including the GM. Another resolution would be to not allow the reps to state approval when there hadn't been any, not to lie. This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 14 working days to respond to your complaint. You will be notified when the business has responded. More
by WildBreeze
Employees Worked With
Jason Beckett
August 22, 2015
Do not care about customer safety. I bought a 2015 jeep from them. The sales people are great however the general manager is a lying piece of ( well you know). My husband was going down I bought a 2015 jeep from them. The sales people are great however the general manager is a lying piece of ( well you know). My husband was going down 75 and the sidewall blew out of the Goodyear tire.He pulled over immediately to the shooed on the fast lane side. He did not ride on it at all. There was no warning light on saying the tire was low or anything. There was no warning at all it just blew out the side and I mean all around the whole tire. I called the dealer which right off he starting stating reasons why this where our fault. I then went to my closest dealer in Cartersville ,they refused to look at it even though with only 4000 miles any dealership is supposed to help. I then swung by the Goodyear store to ask them what they thought( Cartersville ga. The guy said a definite defect . They said they couldn't honor the Goodyear warranty because I didn't by them there and they were a franchise . Went around 70 miles to the original dealer university Chrysler . He once again called me and my husband a liar and at that point I lost it. I'm not proud but the f words went flying. The tire is just 88 dollars to ( my price and I'm sure they get a lot better price then I would) replace and it ate trough me when he said you think I should pay for it. It should be Goodyear paying for it ( it's defective) anyways but even if he did have to pay for it,I did just by a vehicle for 27000 and I would have been a happy and loyal customer. I can not believe how Chrysler would allow people like him a position of power. I think after all this I'm just going to tell them to come get the thing. I simply refuse to do business with such ugly,disrespectful ,untrustworthy company that don't care about selling something defective. I am also sure this was not the first time he has gotten ugly with a customer. I bet he's a real sweet heart until after you sign the contract. I just want you to know what kind of company you are dealing with be very careful. I have no reason to lie or exaggerate especially over 88 buck. Please be careful and find a more reputable human being to deal with and a company that let quite a bit of people die because it cost to much to move the gas tanks for the wouldn't blow up. I will definitely use,ford,Chevy ,Kia ,Toyota ,or anyone else that has a good reputation from someone I know and online reviews. These tires by Goodyear ( I think they are wranglers) are dangerous please be careful when driving on them. It separated about two inches up all the way around the tire,showing what looks like some kind of white glue. More
by Terriem9674
Employees Worked With
General manger
August 30, 2007
My 2003 Dodge 2500 work truck recenty had a problem that left me dead in the water. The service staff saw my delima and worked me into the already tight schedule. They diagnosed and fixed the problem asap left me dead in the water. The service staff saw my delima and worked me into the already tight schedule. They diagnosed and fixed the problem asap!! I was on the road again within an hour. This is the kind of hometown relationship that keep a customer coming back. David Snow Design Heating & A/C More
by dsnow
Employees Worked With
JR & Johnny
July 23, 2007
My husband and I have bought several new vehicles in the past 18 years and "Bob Williams Dodge" has the "Best Service" and "No Pressure" sale we have ever had. Our salesman respected us taking our time to past 18 years and "Bob Williams Dodge" has the "Best Service" and "No Pressure" sale we have ever had. Our salesman respected us taking our time to get the perfect vehicle that meets our needs. We will definitely recommend them to family and friends. The Behr's Cartersville, Ga More
by The Behr's
Employees Worked With
Wayne
