Greenway Chrysler Dodge Jeep RAM of Rome

AVIOD THE SERVICE CENTER My wife and I had an issue with our van. The van was covered under a warranty and was taken there because the warranty company required a Chrysler dealership to work on the vehicle. our van. The van was covered under a warranty and was taken there because the warranty company required a Chrysler dealership to work on the vehicle. Upon arriving in December 1924, I was greeted by Sean who was cordial and nice Sean was the Service advisor who handled speaking with me as the customer I gave him the warranty information expecting a timely repair. The repair was anything but timely for 10 days. The vehicle sat after the first time they had called my warranty company until I had to call them to find out what was going on after that. I was on the phone with the dealership at least once a week as they continue to make excuses about the repair. I do understand that you are working with a customer and a warranty company simultaneously but to drag a repair out for one month and 11 days in total just so that you can get your end of month numbers looking good is poor customer service. And the transparency is also lacking, considering the fact that they tried to overcharge me past the warranty, premium, expecting me not to pay attention to the overcharge and just pay it however, when I was there to pick the vehicle up and was looking over the charges, I noted it at this time. Sean was not at the business. His manager was Greg when I called Greg out on the overcharge he looked almost in shock at the fact that I had caught it immediately took me in the office and made excuses up trying to blame Sean who was not even there for the extra fees added on. For a manager to do that to A employee is just sad in my opinion. More

Mike Allen and the team at Greenway CDJR did an amazing job with getting me in a vehicle. I have done business with Mike Allen for many years. He goes above and beyond to help. He's my go to when I need job with getting me in a vehicle. I have done business with Mike Allen for many years. He goes above and beyond to help. He's my go to when I need a car or truck. He always treats us with the best customer service. Love my new Jeep Compass. Need a new or used vehicle? Go see Mike More

We were quoted a price for repairs on our ram 1500 and when we went to pick it up price had increased by 500 dollars when asked why they reduced it 250 but could not explain why when we went to pick it up price had increased by 500 dollars when asked why they reduced it 250 but could not explain why More

Pre sale was wonderful but post sale followup has been horrible. Other than sales rep Logan, responses to my questions have not been made. horrible. Other than sales rep Logan, responses to my questions have not been made. More

Mike has been our salesman for years . Our experience is always great. I would recommend him. Always treated great. Our experience is always great. I would recommend him. Always treated great. More

The staff was great and was the car buying experience was pleasant with a hometown warm feeling. Everyone was very nice and played with my lively 8 yr old son while I did the business side of things. Mike an pleasant with a hometown warm feeling. Everyone was very nice and played with my lively 8 yr old son while I did the business side of things. Mike and Tobie really helped me out alot and got me in the jeep I wanted. I highly recommend 👌 More

The sales staff was very helpful but the pricing is very misleading. They advertise a price online and clearly indicate that the advertised price includes the dealer fees but does not include tax, tag, and misleading. They advertise a price online and clearly indicate that the advertised price includes the dealer fees but does not include tax, tag, and title fees that must be paid by the purchaser. After they do a hard inquiry on your credit they disclose a mandatory $1,879. Lux Care package and a $799. processing fee. When it clearly states online the pricing and you take a 2 hour drive to go purchase a vehicle and they drop this on you it's pretty disappointing. More

Courtney and Tobie were great very helpful we had a wonderful experience there, be back wonderful experience there, be back More

Perfect service easy financing very accommodating couldn’t ask for a better sales associate excellent experience couldn’t ask for a better sales associate excellent experience More

Michael was very helpful from the time we met until we drove away in my dream car. drove away in my dream car. More