Green Nissan

The advertised price of the car I wanted was at Green Nissan. I live in St.Louis which is a 2 hour drive so I didn't want to drive there and not buy it. I spoke with salesman, Antwan, who was very frie Nissan. I live in St.Louis which is a 2 hour drive so I didn't want to drive there and not buy it. I spoke with salesman, Antwan, who was very friendly but useless beyond being personable. They hustled some nonsensical "martinized" scratch protection fakery on the bill for $200. They mutilated the license plate removing it from my trade-in and smashed it up putting it on the car I bought. After the sale it took 3 months to get the title from them, they reimbursed me for the late fees of not registering the car on time because of the delay. It was a huge hassle. Ever since then I've been getting mail solicitations from them. I have always bought used cars from private sellers because I hate the entire dealership process. This would be my first and LAST time buying a car through a dealership. More

HORRIBLE EXPERIENCE! I've had 3 Nissans and I love them! But I wish I had saved myself the hassle and gone to a different dealer for my newest purchase! Royal Oaks/Green Nissan has proved to be unorganized, But I wish I had saved myself the hassle and gone to a different dealer for my newest purchase! Royal Oaks/Green Nissan has proved to be unorganized, unreliable, incompetent and just terrible in every way! I bought my car from Shawn Crenshaw who later completely lived up to the stereotypical dishonest car dealer! I was given a 'we owe' which stated the things that were to be fixed as part of the price agreement. I then finished grad school and moved 4 hours away but I was told I would have to come back to get the repairs- fair enough. I called to make an appointment and no one believed that I had a 'we owe' because in the process of switching owners someone had lost the file! I had to fax the paper I had and wait for manager approval for something I had already been promised! The seller, Shawn Crenshaw, would not vouch for me or return my calls and was conveniently no where to be found at this point- of course, I never saw or heard from him again after signing the papers.  Finally, it was approved and I attempted to make an appointment. Unfortunately, this took weeks because 'no one could find the dent guy' apparently the person who does door dings just left the country and didn't tell anyone!? (yes, that is seriously the excuse they gave me!) ...Finally, after 3 months of having my car, I was able to make an appointment, drove the 4 hours to find that they had not ordered the right part for the fix. I was QUITE upset, to say the least.  I made another appointment and was promised the part would be there and it would take 1 day. Again, I drove the 4 hours back to Springfield and luckily, they gave me a car because FOUR DAYS LATER my car was still not done! In all, it took about a week for the 'one day repair' and I FINALLY got to walk away from that place and know that I NEVER had to go back. I cannot stress enough how terribly incompetent this place is! Very unfortunate because I plan to own many more Nissans in my years to come but they will NEVER be from Green! More

A+ for Duane Anderson. He was the perfect salesman. Not pushy at all.I thought the process would be long and drawn out. But much to my surprise it wasn't. The process was short and sweet. I was able to get pushy at all.I thought the process would be long and drawn out. But much to my surprise it wasn't. The process was short and sweet. I was able to get the car I was looking for. I would recommend Royal Oaks Nissan to anyone. Great Job! More

A+ for Antwan Heard. Glad to have worked with him. All the employees were friendly and efficient. I was in a hurry and they made it happen quickly. It was not until I returned to pick up the Murano the employees were friendly and efficient. I was in a hurry and they made it happen quickly. It was not until I returned to pick up the Murano that I noticed no floor mats. When I asked about it, the response was vague. I would not have knowingly agreed to the deal without floor mats being included. Although I know they are priced separately, in my mind, a car isn't complete without them. They should be part of the deal. Since I was in a hurry, I took the car before it was detailed. If the mats haven't been ordered and aren't part of the purchase, I'll be less satisfied. A loaded Murano listed at 40k should have floor mats. I shouldn't have to notice the sticker doesn't include them. I hope they will have the mats when I take it in for detailing. More

This was my 2nd time leasing an auto from Royal Oaks with Mr. Duane Anderson's assistance. This time seemed even easier than the 1st. Not only was Duane wonderful to work with but so was Blair & Michelle. Mr. Duane Anderson's assistance. This time seemed even easier than the 1st. Not only was Duane wonderful to work with but so was Blair & Michelle. Even though I was a little nervous, they made me feel at ease. What great customer service; I didn't feel rushed or pressured. More

Scott Seybold greeted me in a very pleasant manner. As always I was made to feel like a member of the Nissan family. Scott checked my vehicle in and it seemed like only a matter of seconds before it w always I was made to feel like a member of the Nissan family. Scott checked my vehicle in and it seemed like only a matter of seconds before it was taken in to the service department for my oil and filter change. Every step in the process was completed with the highest degree of professionalism and to my complete satisfaction. While I waited Duane Anderson set up my new mobile phone to operate directly from my vehicle as he had done with my previous phone the day my vehicle was delivered. As I said in my previous survey, The dealership and Duane Anderson should receive the highest rating possible in every category. More

We really appreciated your % off service promotion.........you saved us $270. We originally had our first visit with our $4.99 oil change promotion last fall. The follow up e-mails and th promotion.........you saved us $270. We originally had our first visit with our $4.99 oil change promotion last fall. The follow up e-mails and the radio promotion brought us back. More seniors should visit Royal Oaks. More

Just had a normal oil change today but I want to go back to my first experiance with buying my Xterra. Mr. Cole went on my test drive with me and answered all my questions. When it came time to talk numbe to my first experiance with buying my Xterra. Mr. Cole went on my test drive with me and answered all my questions. When it came time to talk numbers I wasn't too happy with the first two figures that were brought to me, Randy has nothing to do with the figure itself he's given the number to give to the customer. He just kept at it with his superiors between me and them without any thought. He worked hard for the sale that day and kept me happy the whole time. Today I went in for normal service, oil change, tire pressure, etc... I have never had a better experience from a car dealership from sales to service as I've had with Royal Oaks, especially from Jeremy Woodyard in service. He is always friendly and very knowledgable. He always takes the time to answer my questions weather it be in person or on the phone. Royal Oaks Nissan has a great staff in every area. More

the first time for service, oil change, car check over it took almost two hours.My recent trip to Nissan took 30 minutes or less. We were shocked it only took 30 minutes or less. No appointment in the future took almost two hours.My recent trip to Nissan took 30 minutes or less. We were shocked it only took 30 minutes or less. No appointment in the future, just drive in.It will help people who are in a hurry, after work, or whatever. More

My first experience was a shock. My vehicle was given the standard test that is run to make sure the vehicle is running properly. I had just bought the suv 3 weeks earlier and was assured with the same test standard test that is run to make sure the vehicle is running properly. I had just bought the suv 3 weeks earlier and was assured with the same test ran that everything was perfect... however when I got my results back from my first visit there were over a thousand dollars worth of work. I asked how this could be and was looked at like I was crazy. my 3rd visit was my regular oil change which went fine, but they noticed that my transfer case was leaking, so they said they would order parts and call when they came in. No one called so when it was time for my next oil change I asked if parts were in. They replied they were and would be taken care of upon this visit. I get a call later saying my vehicle was ready, but they wre unable to fix my transfer case because they didn't have the correct amount of seals...???? so now I m still waiting for a call when the seals come in so I can take my vehicle out and leave it again... Confused More