Green Nissan

When I called to get more information on the car, I got excellent customer service! The dealer called twice to confirm that I was coming in and had the car ready for me when I arrived. excellent customer service! The dealer called twice to confirm that I was coming in and had the car ready for me when I arrived. More

The service department is very friendly and they know us by name. They have always taken care of any service we need and Gregg is especially great at explaining what needs to be done and if it can possibly by name. They have always taken care of any service we need and Gregg is especially great at explaining what needs to be done and if it can possibly wait. He will always make sure the work done is as painless to our pocket book as much as possible. The whole service department works to make the customer as informed and comfortable as possible. They are greatly appreciated. More

I purchased a used (2012) Ford Escape in mid-October, 2013. Since I was planning to buy a used automobile, I had a short list of brands whose models I was willing to consider. (Others were mid-size SUVs 2013. Since I was planning to buy a used automobile, I had a short list of brands whose models I was willing to consider. (Others were mid-size SUVs from Dodge, Honda, Jeep, Subaru and Toyota.) Because there were several SUVs on display at the front of its lot, Green Nissan was the first dealership I visited. The car I bought was the second vehicle I test drove with Mr. Campbell. I was impressed by his directions to follow a circuit of streets and highway segments that provided experience with most types of driving. Although the Ford was about three thousand dollars more than I had originally budgeted for a new car, it was exactly the vehicle I wanted. I added to my down payment offer from a planned reserve. (I did not a have a vehicle to trade.) I was pleased with Mr. Campbell's tour of the dealership after we concluded the sale. In the preceding questions, I have not rated "Quality of Work" because no service my new Escape has been necessary. I was disappointed at having to pay for both the remaining Ford factory warranty on the Escape and a new Nissan warranty which overlaps it. Mr. Helm's explanation of those agreements was, however, perfectly understandable. I know that service agreements---like many other contracts---cannot practically be written for odd numbers of months or years. In general, my buying experience at Green Nissan was pleasant and I am most pleased with the car I bought there. I will recommend the Green Nissan store to friends and neighbors. More

The service was great as was the friendliness of the service clerk that helped us. Carly did a great job and it was a pleasure to visit your dealership. service clerk that helped us. Carly did a great job and it was a pleasure to visit your dealership. More

The advertised price of the car I wanted was at Green Nissan. I live in St.Louis which is a 2 hour drive so I didn't want to drive there and not buy it. I spoke with salesman, Antwan, who was very frie Nissan. I live in St.Louis which is a 2 hour drive so I didn't want to drive there and not buy it. I spoke with salesman, Antwan, who was very friendly but useless beyond being personable. They hustled some nonsensical "martinized" scratch protection fakery on the bill for $200. They mutilated the license plate removing it from my trade-in and smashed it up putting it on the car I bought. After the sale it took 3 months to get the title from them, they reimbursed me for the late fees of not registering the car on time because of the delay. It was a huge hassle. Ever since then I've been getting mail solicitations from them. I have always bought used cars from private sellers because I hate the entire dealership process. This would be my first and LAST time buying a car through a dealership. More

HORRIBLE EXPERIENCE! I've had 3 Nissans and I love them! But I wish I had saved myself the hassle and gone to a different dealer for my newest purchase! Royal Oaks/Green Nissan has proved to be unorganized, But I wish I had saved myself the hassle and gone to a different dealer for my newest purchase! Royal Oaks/Green Nissan has proved to be unorganized, unreliable, incompetent and just terrible in every way! I bought my car from Shawn Crenshaw who later completely lived up to the stereotypical dishonest car dealer! I was given a 'we owe' which stated the things that were to be fixed as part of the price agreement. I then finished grad school and moved 4 hours away but I was told I would have to come back to get the repairs- fair enough. I called to make an appointment and no one believed that I had a 'we owe' because in the process of switching owners someone had lost the file! I had to fax the paper I had and wait for manager approval for something I had already been promised! The seller, Shawn Crenshaw, would not vouch for me or return my calls and was conveniently no where to be found at this point- of course, I never saw or heard from him again after signing the papers.  Finally, it was approved and I attempted to make an appointment. Unfortunately, this took weeks because 'no one could find the dent guy' apparently the person who does door dings just left the country and didn't tell anyone!? (yes, that is seriously the excuse they gave me!) ...Finally, after 3 months of having my car, I was able to make an appointment, drove the 4 hours to find that they had not ordered the right part for the fix. I was QUITE upset, to say the least.  I made another appointment and was promised the part would be there and it would take 1 day. Again, I drove the 4 hours back to Springfield and luckily, they gave me a car because FOUR DAYS LATER my car was still not done! In all, it took about a week for the 'one day repair' and I FINALLY got to walk away from that place and know that I NEVER had to go back. I cannot stress enough how terribly incompetent this place is! Very unfortunate because I plan to own many more Nissans in my years to come but they will NEVER be from Green! More

A+ for Duane Anderson. He was the perfect salesman. Not pushy at all.I thought the process would be long and drawn out. But much to my surprise it wasn't. The process was short and sweet. I was able to get pushy at all.I thought the process would be long and drawn out. But much to my surprise it wasn't. The process was short and sweet. I was able to get the car I was looking for. I would recommend Royal Oaks Nissan to anyone. Great Job! More

A+ for Antwan Heard. Glad to have worked with him. All the employees were friendly and efficient. I was in a hurry and they made it happen quickly. It was not until I returned to pick up the Murano the employees were friendly and efficient. I was in a hurry and they made it happen quickly. It was not until I returned to pick up the Murano that I noticed no floor mats. When I asked about it, the response was vague. I would not have knowingly agreed to the deal without floor mats being included. Although I know they are priced separately, in my mind, a car isn't complete without them. They should be part of the deal. Since I was in a hurry, I took the car before it was detailed. If the mats haven't been ordered and aren't part of the purchase, I'll be less satisfied. A loaded Murano listed at 40k should have floor mats. I shouldn't have to notice the sticker doesn't include them. I hope they will have the mats when I take it in for detailing. More

This was my 2nd time leasing an auto from Royal Oaks with Mr. Duane Anderson's assistance. This time seemed even easier than the 1st. Not only was Duane wonderful to work with but so was Blair & Michelle. Mr. Duane Anderson's assistance. This time seemed even easier than the 1st. Not only was Duane wonderful to work with but so was Blair & Michelle. Even though I was a little nervous, they made me feel at ease. What great customer service; I didn't feel rushed or pressured. More

Scott Seybold greeted me in a very pleasant manner. As always I was made to feel like a member of the Nissan family. Scott checked my vehicle in and it seemed like only a matter of seconds before it w always I was made to feel like a member of the Nissan family. Scott checked my vehicle in and it seemed like only a matter of seconds before it was taken in to the service department for my oil and filter change. Every step in the process was completed with the highest degree of professionalism and to my complete satisfaction. While I waited Duane Anderson set up my new mobile phone to operate directly from my vehicle as he had done with my previous phone the day my vehicle was delivered. As I said in my previous survey, The dealership and Duane Anderson should receive the highest rating possible in every category. More