Green Family Hyundai

Green Family Hyundai responded

Thank you so much for the kind review and for choosing Green Family Hyundai. We’re thrilled to hear that our team made you feel welcomed and that the experience was worth the drive from Iowa. That truly means a lot to us. We appreciate your trust and look forward to taking great care of your vehicle whenever you’re able to visit us again. Warm regards, Chad Dresing Owner 309-278-4301 cdresing@greencc.com

Green Family Hyundai responded

Hi Tom, Thank you for sharing your experience with our service department. We’re glad to hear scheduling is easy and that your repairs have been handled right every time. Providing a smooth process and dependable service is always our goal, and we truly appreciate your continued trust in our team. Warm regards, Chad Dresing Owner 309-278-4301 cdresing@greencc.com

Green Family Hyundai responded

Hi there, Thank you for being such a loyal part of the Green Family—you’ve trusted us with four vehicles over the years, and that truly means a lot. I’m glad to hear you’ve always felt respected and treated fairly; that’s the kind of experience we want every guest to have, every time. I’ll be sure to pass along your kind words to Alexander and Jesus. They both take great pride in helping customers feel comfortable and confident throughout the process, and your recognition will mean a lot to them. We appreciate you choosing us again, and we hope this vehicle proves just as reliable as the others you’ve enjoyed. If you ever need anything, we’re always here for you. Warm regards, Chad Dresing Owner 309-278-4301 cdresing@greencc.com

dshort58 responded

BEWARE: DO NOT expect biggest trade-in allowances from Green as their commercials state.  They knowingly based a value of a basic 2022 KIA Sportage LX with nearly 7000 miles for my 2022 Sportage Turbo SX with 4800 miles,  leather seats, sun/moonroof, the whole package, I also had interior & exterior package done when I bought it. They out right lied by making false representation.  They failed to use pertinent facts on pricing my vehicle by using a LX model and its trade in value to screw me.  LX had trade value of $24-26,000.00 and my SX trade was valued $30,455 - 33,897.00  I did not expect to get $33,000 for mine but also not near what I was offered.  His starting offer was a lousy 26,000 but we came to an agreement (I am too  embarrassed to say what the agreement was but I will let you know it was not even 28,000).  When I got home, I did more research and found out he based it on a completely different model.  I called to tell him I know what he did and want more for my trade.  His response to me was "we made a deal".  At that time I know I should have walked away.  I just want to warn others to please do your homework, make sure that trade in models are the same or comprable and if they try to pull this don't do like I did and PLEASE walk away.

Green Family Hyundai responded

Dear Debi, First of all, I want to thank you for your business and apologize that you don't feel like you got the best deal. I certainly understand your frustration and I would feel this way too if I thought my trade value was lower based on a mistake. However, when we appraise vehicles we use software that decodes from your VIN and gives us the trim level of the vehicle. We use this software to make sure that our appraisals are accurate and based on the most up-to-date market data. When appraising a vehicle we do look at book values, however, this is not the only data point that we review to determine the value of your vehicle. We also look at auction data, multiple book values (which will all be slightly different), and most importantly we analyze the current retail market for the vehicle. Sometimes the true market value for the vehicle will be above the book value and sometimes it will be below. After reviewing all of this data we are able to make a very fair offer for your vehicle. The LX Sportage you are referring to was only used as an example to illustrate that the book value and retail value of a vehicle do not always match. It was not used to determine the specific value of your vehicle. Again, I do understand that you thought your vehicle was worth more and that our offer was low and I am sorry about that. We strive to give every customer the best deal and I am disappointed that we didn't achieve that goal with you. I do appreciate the feedback and will discuss this with our team in an effort to improve our processes and customer experience. I would be happy to discuss this further with you if you wish, you can contact me directly at cdresing@greencc.com or 309-278-4301. Sincerely, Chad Dresing Owner Green Family Auto cdresing@greencc.com 309-278-4301