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Green Family Hyundai

Moline, IL

4.1
297 Reviews

6801 44th Avenue

Moline, IL

61265

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Showing 297 reviews

February 25, 2024

Green always treated me well and did great service to my car when it was time to get it serviced. Love my Hyundais. More

by tinyacres64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Can't remember
November 17, 2023

The salesman was efficient, punctual for the appointment and highly knowledgeable concerning the vehicle that I test drove. More

by Ter
Recommend Dealer
Yes
Employees Worked With
James Longcor
May 19, 2023

Horrible experience. Unfortunately it took multiple days and a few insults and accusations from the dealership to obtain the car. Lastly, even though we had a horrible ex More

by Laz Marty
Purchase Time
Recommend Dealer
No
Employees Worked With
Nathaniel
May 04, 2023

Very clean and bright dealership. Professional and quick process. Took the car home the same day which is exactly what we wanted! More

by norine
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jake and document process guy.
April 22, 2023

Great staff and wonderful facility. I worked with Jake Docherty who is a true professional. He went above and beyond to obviously sell us a car, but doing so without the usual pressure More

by Adam Smith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake, Docherty
April 22, 2023

I had a great experience when looking to purchase a new Santa Cruz. Doug Kenyon did everything possible to ensure I got taken care of. He was truly a great person to deal with. I will definitely be back to More

by Tom Garrett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Kenyon
April 14, 2023

Does not stand up to commercial about best price for trade in BEWARE: DO NOT expect biggest trade-in allowances from Green as their commercials state.  They knowingly based a value of a basic 2022 KIA S More

by dshort58
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Nate P.
Apr 14, 2023 -

dshort58 responded

BEWARE: DO NOT expect biggest trade-in allowances from Green as their commercials state.  They knowingly based a value of a basic 2022 KIA Sportage LX with nearly 7000 miles for my 2022 Sportage Turbo SX with 4800 miles,  leather seats, sun/moonroof, the whole package, I also had interior & exterior package done when I bought it. They out right lied by making false representation.  They failed to use pertinent facts on pricing my vehicle by using a LX model and its trade in value to screw me.  LX had trade value of $24-26,000.00 and my SX trade was valued $30,455 - 33,897.00  I did not expect to get $33,000 for mine but also not near what I was offered.  His starting offer was a lousy 26,000 but we came to an agreement (I am too  embarrassed to say what the agreement was but I will let you know it was not even 28,000).  When I got home, I did more research and found out he based it on a completely different model.  I called to tell him I know what he did and want more for my trade.  His response to me was "we made a deal".  At that time I know I should have walked away.  I just want to warn others to please do your homework, make sure that trade in models are the same or comprable and if they try to pull this don't do like I did and PLEASE walk away.

Apr 15, 2023 -

Green Family Hyundai responded

Dear Debi, First of all, I want to thank you for your business and apologize that you don't feel like you got the best deal. I certainly understand your frustration and I would feel this way too if I thought my trade value was lower based on a mistake. However, when we appraise vehicles we use software that decodes from your VIN and gives us the trim level of the vehicle. We use this software to make sure that our appraisals are accurate and based on the most up-to-date market data. When appraising a vehicle we do look at book values, however, this is not the only data point that we review to determine the value of your vehicle. We also look at auction data, multiple book values (which will all be slightly different), and most importantly we analyze the current retail market for the vehicle. Sometimes the true market value for the vehicle will be above the book value and sometimes it will be below. After reviewing all of this data we are able to make a very fair offer for your vehicle. The LX Sportage you are referring to was only used as an example to illustrate that the book value and retail value of a vehicle do not always match. It was not used to determine the specific value of your vehicle. Again, I do understand that you thought your vehicle was worth more and that our offer was low and I am sorry about that. We strive to give every customer the best deal and I am disappointed that we didn't achieve that goal with you. I do appreciate the feedback and will discuss this with our team in an effort to improve our processes and customer experience. I would be happy to discuss this further with you if you wish, you can contact me directly at cdresing@greencc.com or 309-278-4301. Sincerely, Chad Dresing Owner Green Family Auto cdresing@greencc.com 309-278-4301

May 12, 2021

Great service... I also went back for another vehicle because there prices and customer service are great. I will refer people to Green Hyundai. I loved the service. More

by rgonzalez8419
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
November 25, 2018

Bad Sales Tactics, Worse people skills Their Black Friday ad was misleading, and they refused to honor their stated special. They were technically not false advertising, so if they chose n More

by tcollins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Green,
December 25, 2017

Awesome experience! This was the best experience buying a car. Doug Kenyon was fantastic to deal with. Would definitely recommend him and the Green dealership if you are More

by tabaker0926
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Kenyon
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