Gray-Daniels Toyota

worst mistake ever For those of you wondering whether you should spend your hard earned on a Toyota I would think long and hard about it. They start off great when deali For those of you wondering whether you should spend your hard earned on a Toyota I would think long and hard about it. They start off great when dealing with the trading of vehicles but afterwards they start to show their true colors. I had to stay on them everyday about paying off the car I traded in and kept getting the same answer "we will check on them and call them back." Well in the purchase agreement they agreed to put in leather heated seats in about a week after the purchase. After almost a month of calling about when they would be in l, I finally got them sort of. I left the car with them for a whole day and they didn't deliver what was promised. Upon pick up, I dropped off the loaner car and my car was pulled around for me. Driving off on my way to work, I noticed the seats I had been anxiously waiting for were only partly correct. Where was the button for the heated seats??? I'll tell you were it was non existent. When they were called and notified they stated well sometimes the button was on the side of the seats. It was not. Why did no one go over this on pick up of vehicle? Only answer I can come up with is that they don't care. My next question is why would they place the button on the side of the seat when there are clearly two blank spaces for the buttons on the middle consule. Again we are back to them not caring and not matterring to them if it's done correctly. Customer service apparently is non existent these days. It's just about how much money can they get out of you and to heck with if the work is done correctly. More

A step above and beyond Just one more very important reason why I go out of my way to have my Toyota's Service needs taken care of at Gray Daniels Toyota. Thank you Kevin. Just one more very important reason why I go out of my way to have my Toyota's Service needs taken care of at Gray Daniels Toyota. Thank you Kevin. More

Very good experience It's a 2 hour drive from my home to the dealership, so I wanted to negotiate as much as I could over the phone before the trip. The salesperson worke It's a 2 hour drive from my home to the dealership, so I wanted to negotiate as much as I could over the phone before the trip. The salesperson worked with me so that I was willing to travel. Often, you leave a car deal thinking that some element could have been better, like a lower car price or higher trade value. This time, I actually left with a good feeling about all aspects of the deal. There were a few minor issues that were resolved prior to my leaving with the car. It was one of the better car buying experiences I have ever had. More

Service adviser, Keven Jenkins, was the most arrogant, impolite person who lacks every sense of customer service. I purchased a brand new pickup, returning home from Afghanistan in December, had problems impolite person who lacks every sense of customer service. I purchased a brand new pickup, returning home from Afghanistan in December, had problems with it and got zero help or courtesy from this xxxxxxx. I will never again spend a penny of my money or moment of my time at this xxxx hole dealership after the problem with my BRAND NEW truck is solved. This man, along with his service manager, and general manager have failed multiple times to call me back after attempting to contact them, and have not given much effort in assisting me and my problem. It's simply pathetic to say the least. 21FEB2014: I go to pick up my truck from service. I walk in his door and am not greeted. I asked for my truck, he gives me NO reply, but walks out to get it. He pulls up in my truck, says NOTHING, and hands me my keys. I go back inside, ask if I need a service ticket. He says, "no, but we can get you one when my manager is back." I ask if he would have his manager call me tomorrow. He states "no, he can on monday." I said alright, and walked out.----- Horrible customer service. No, "thanks, have a good day, here's your truck..." nothing. More

This car buying experience was by far the easiest that i have ever had. The salesman was very professional and knew exactly what i would want in a car. The selection process was easy and I ended up with a p have ever had. The salesman was very professional and knew exactly what i would want in a car. The selection process was easy and I ended up with a product that i always dreamed of. More

if you are going to buy a toyota there is no better dealer or salesperson-no pressure no haggle just great service and price -will nor buy from anyone else -we tavel 120 miles just to deal with them dealer or salesperson-no pressure no haggle just great service and price -will nor buy from anyone else -we tavel 120 miles just to deal with them More

Excellent service at all levels and a very good dealer to buy from. Gray-Daniels is my preferred dealer for buying a new vehicle or service after the sale. buy from. Gray-Daniels is my preferred dealer for buying a new vehicle or service after the sale. More

I was referred to Gray-Daniels Toyota by a family friend and decided to just take a look. Dealer happened to have a vehicle that I was looking for and worked with me on my trade. The process was painless an and decided to just take a look. Dealer happened to have a vehicle that I was looking for and worked with me on my trade. The process was painless and customer service superior. I didn't have the sales man telling me one thing and the finance manager telling me something else! Everyone was on the same page. No needless sitting around the dealership wondering what is going on or taking so long. Great job you guys. Keep up the good work! :-) More

Very personable place of business. Prices of vehicles were great, and they worked with me on my trade. I will come back for my next vehicle. were great, and they worked with me on my trade. I will come back for my next vehicle. More