Gray-Daniels Toyota

Service Dept When you open a dictionary to look up the word customer service there should be a picture of Charles Martin. I have bought numerous cars/Suvs and had When you open a dictionary to look up the word customer service there should be a picture of Charles Martin. I have bought numerous cars/Suvs and had them serviced at various dealerships. Without a doubt, Charles is the absolute best. A smile greets you and kind words are always there as he explains each step of the services to be provided. I work with over 225 sales people and work with over 35 customer service people each day in my job. Charles is the type person that each person in both sales and service should emulate. More

good experience This was the best experience I have ever had when purchasing a vehicle. I alway hate it because it normally takes all day. We were in and out about This was the best experience I have ever had when purchasing a vehicle. I alway hate it because it normally takes all day. We were in and out about 2 1/2 hour. Great salesman. More

Great experience Had a great experience and it didn't take all day. At no time did I feel pressured by anyone. This is my third vehicle to buy from Gray-Daniels Toyota Had a great experience and it didn't take all day. At no time did I feel pressured by anyone. This is my third vehicle to buy from Gray-Daniels Toyota and I will go back when I am ready for a new Toyota. More

New FRS for my son. Carried my son to look at the new FRS. He was debating between a Scion FRS .Talked to sales person and he went over details on the car and we took it Carried my son to look at the new FRS. He was debating between a Scion FRS .Talked to sales person and he went over details on the car and we took it for test drive. We were lead to believe that this car had GPS which was important. Couple days later I meet with same sales person and purchased the FRS for my son. He was going over details of the car after I purchased it. I pressed the map button to see what the navigation screen looked like and it said see dealer or gave wwwaddress. I asked him about this and he said it goes through the phone after it is connected now. Salesman said when my son hooks his phone up it would work. Couple hours later I brought my son up there to pick up his new vehicle. At the dealership we set up his phone and he tried the gps. Did not work. I spoke with the Scion manager and he thinks that is an upgrade but would have to check. He said he would talk to salesperson and call me back next day. Next day I called them back and sales person said he thought it had GPS but it does not. Said I could purchase it from them for $2500. I looked on Scion web site and it shows the upgrade for $1199. The dealership was friendly the entire time they mislead us. If there was another dealership that had the same car I would take that one back. They did not seemed concerned after the sale was made. I realize I am to blame also for believing the salesman instead of looking for myself, but they should know what they are selling. Will update later when I get managers name I talked to. More

Great dealership and great service This is the third Avalon that I have bought from Gray Daniels, and have been more than satisfied with both the vehicles and the service. The servi This is the third Avalon that I have bought from Gray Daniels, and have been more than satisfied with both the vehicles and the service. The service department is efficient and speedy, and the work is more than satisfactory. The service tech, Mark, was very helpful in explaining the service provided and it was swiftly completed. Bobbie More

Service that was above and beyond all else. I have never before had such an experience as I did on March 25, 2015 at a dealership service department. Steven Duncan and Jerry Brister, went above I have never before had such an experience as I did on March 25, 2015 at a dealership service department. Steven Duncan and Jerry Brister, went above and beyond with their service for my car. I was waited on immediately as I drove in and was treated with great respect. I can not express in words how the service department made me feel. My daughter has had great service on her Toyota and recommended them to me when I moved to town. Best recommendation that I have ever gotten. More

New truck purchase I recently purchased a 2015 Tacoma 4×4 TSS/Sport series... Traded in my 2013 Tacoma Prerunner... Was given a great deal on trade in & new purchase... I recently purchased a 2015 Tacoma 4×4 TSS/Sport series... Traded in my 2013 Tacoma Prerunner... Was given a great deal on trade in & new purchase... Marcus Bird was very professional but also personable... Mr. Bird was there with me through the whole process... I always dread the paperwork process... But, not this time... Dwayne Chesnutt made the process simple & easy... Making sure to explain everything in detail... Mr. Bird & Mr. Chesnutt truly made me feel at home through the whole process!!! (Any other employee of grey daniels Toyota that I came in contact with was also very friendly and personable) More

Outstanding service My Highlander needed 10,000 mile service. I was prepared to wait at least 1 1/2 hrs. I was met at my car door by Jerry Brister and very politely sho My Highlander needed 10,000 mile service. I was prepared to wait at least 1 1/2 hrs. I was met at my car door by Jerry Brister and very politely shown to the waiting area. I got my 79 year old mother seated and tuned the TV to kid channel for my 4 year old grandson. Then I brewed myself a cup of your delicious Starbucks coffee and settled in for the long wait. Suddenly Mr. Brister appeared and told me my vehicle was ready! I thought it was a case of mistaken identity! But no, my vehicle was ready in less than 30 minutes!! I will continue to drive the 2 hours to have my vehicle serviced here and when the time comes to purchase another one, Gray-Daniels is where I'll come!!! More