Gray-Daniels Toyota

"Try before you Buy" rental was a waste of time and money As a long time owner of multiple Toyota vehicles, I no longer shop for any other make due to Toyota's great dependability and low maintenance cost pro As a long time owner of multiple Toyota vehicles, I no longer shop for any other make due to Toyota's great dependability and low maintenance cost proven by many years of personal experience. I'm planning to purchase a new Tundra SR5 or Limited CrewMax to replace my older/smaller Tundra and wanted to rent a 2018 Tundra from Gray Daniels for a weekend to be sure I wanted the Tundra and not a Tacoma. I called the dealership on Friday morning to confirm that they had a Tundra CrewMax Limited or Platinum available and was told that they had two Platinum vehicles for immediate rental. I reserved one of the vehicles and that afternoon made the 90 mile trip to the dealership with a scheduled pickup time of 3:30 PM. I arrived, completed the rental contract and paid for the $207 weekend fee and was told that the vehicle would be brought to the pickup area. As I waited, the rental agent updated me a couple of times to let me know that the vehicle was not ready and would be available shortly. I wasn't in a rush, so the delay, although unexpected, wasn't a problem. She was apologetic and told me that she was going to apply a $35 credit to my account for the delay, which was a nice gesture. After waiting an hour, the vehicle was brought to the pickup area and instead of the Platinum vehicle I was expecting (bucket seats, floor shifter, upgraded entertainment system, etc.), it was a TRD Offroad version with lift kit and oversized offroad tires, bench seat, column shifter, rubber floor mats, etc. I told the rental agent that wasn't what I wanted for a test drive and that it wouldn't give me the ride and feel of the vehicle I was considering for purchase. She told me that was all that she had available and didn't offer an explanation as to why one of the two Platinum vehicles were not available, so since I had driven 90 minutes to pick it up and had already completed the contract, I took it and drove it for the weekend. Needless to say, although the Tundra TRD Offroad is an awesome vehicle for the right customer, it was a waste of time and money for me. I didn't get the feel of the bucket seats, floor console and upgraded entertainment system, for interstate driving the offroad tires were noisy and on two-lane roads the offroad tires and lift kit made the ride very rough. The radio antenna was also missing, so I couldn't use the radio as I got nothing but static when I tried. I pointed out the missing antenna during the walk-around when I picked up the vehicle (to be sure I wouldn't be accountable for replacing it upon return) and the rental agent only commented that it had been like that since the truck was added to the rental fleet. This isn't intended to be a negative review of the Tundra TRD Offroad as that's exactly what people who purchase it and add the lift kit and tires want. It just wasn't what I wanted to drive to help me make a decision on a purchase. Bottom line. Although the rental agent was friendly and efficient, I spent $200+ and drove 180 mile round trip to rent a vehicle that wasn't what I reserved and still haven't had the opportunity for an extended test drive of a "normal" Tundra vehicle, so my decision to purchase has been deferred for now. If you reserve a rental from Gray Daniels, don't count on getting the vehicle you think you are renting and be prepared to wait awhile to drive away in it when you get there. UPDATE TO EARLIER REVIEW: Shortly after submitting the review above, I was contacted through DealerRater's messaging portal by Gray-Daniels General Jody Archer and was invited to contact him regarding a refund of my rental fee. Before I had an opportunity to respond, Cassandra Melvin in the rental department contacted me via phone, apologized for the experience and informed me that I would be receiving a refund for the full amount of the weekend rental fee. While I did not expect a full refund since I had driven the vehicle for the weekend, the gesture is much appreciated and demonstrates that Gray-Daniels is willing to go the extra mile to make things right and to ensure that customers are satisfied. I have amended my initial ratings for Customer Service and Price to reflect the overall experience. More

Great teamwork repair! Today I took my new Avalon in to have some damage assessed and hopefully repaired. Mark, Marcus, and Lance worked together as a team and had the dama Today I took my new Avalon in to have some damage assessed and hopefully repaired. Mark, Marcus, and Lance worked together as a team and had the damage repaired. They were very courteous, kind, respectful and the car looks great! Thank you!! Dr. Charles Boudreaux More

Shady Practices/Charged for work that was not the problem I brought my 2015 Tacoma in due to a vibration and shaking in the floor and console. I was told that they would fix it by balancing the tires. They I brought my 2015 Tacoma in due to a vibration and shaking in the floor and console. I was told that they would fix it by balancing the tires. They charged me 35.57 and gave me a receipt which I put in my vehicle. I left the dealership and realized that the truck was not fixed. I called and told them I was returning. I could not find Mr. Brister when I returned. Once I found him I told him the truck was not fixed and that Balancing the tires was not part of the problem. I also told Mr. Brister that he did not document the problem initially as I explained it... He failed to put there was a vibration and shaking in the floor and console. I requested that he document what I told him the problem was. I told him I was not happy about being charged for something that was not part of the problem and I wanted a refund. Later Mr. Brister came back and told me that They found that the Truck had a defective tire on it. These tires had less than 18,000 miles on them. They replaced the tire. However I was still charged the fee for balancing the tires which was not a part of the problem. When I left the dealership I looked for my first receipt. I found that it had been removed from my vehicle without my permission. I did not authorize my anyone to remove anything from my vehicle. I received my credit card statement and notice that the charges are still there. Gray Daniels staff removed or took that receipt out of my truck to hide the fact they failed to document what I initially told them the problem was. It also had the initial charges on it. Removing this receipt is a very shady practice. I called the dealership to talk to the Service Manger on the way home. My calls got dumped to e mail(It was not lunch time). I left a detailed message and requested that this be addressed and that I be contacted. I also sent an e mail to the service Manager. NO ONE RESPONDED. Later I noticed that 3 of the four Valve stem caps were missing from the tires? I called the service manager again thought the receptionist....yes you guessed it...voice mail again. I left all my contact information and asked them to call me... NO ONE RETURNDED MY CALL. I live in Yazoo City (what would have been the cost of a postage stamp, 3 valve stem caps and an envelope)? I will never buy any make vehicle from Gray Daniels and will be moving my service to another Dealership just as soon as the 25,000 mile service is done. I have contacted Gray Daniels again. I will be filing a formal Complaint to the Customer Service Center in California on June 2, 2016. I also will be contacting the Better Business Bureau and filing a complaint in regard to the above. I would never recommend Gray Daniels Service Department to anyone. NO RESPONSE, NO RESPONSE...Failure by Gray Daniels to follow up on Complaints. I have been a Quality Assurance Specialist for many years with a Company that is ISO Certified. Customer Service Evaluations and a speedy response to customer complaints are paramount to repeat business. I am very disappointed with Gray Daniels. More

Completely Rude I have never been talked to like I was ignorant before. This lady makes you feel just that. Advising me that I didn't know what I was talking about I have never been talked to like I was ignorant before. This lady makes you feel just that. Advising me that I didn't know what I was talking about as I was not a service tech, but they could have someone look at my car for me. How rude. The entire conversation was as if I interrupted her and completely ruined her day by calling. If you don't know how to talk to people, don't answer the phone. And definitely don't tell your customers that they don't know what they are talking about. The problem that I told you about is currently being fixed at Herrin Gear, who had no problem looking into the issue and knew exactly what I was talking about. And guess what...the problem that I thought may be going on, was just that. Maybe I do know a thing or two. After many bad experiences with this service department, my conversation with her today has topped the cake. I'm done. I hate that I every bought my vehicle from you all. More

I feel scammed by this dealer. I bought a 2007 toyota corolla from them 6 months ago. I was told there were no issues in the car and it had 4 brand new tires. All of this was a lie. I bought a 2007 toyota corolla from them 6 months ago. I was told there were no issues in the car and it had 4 brand new tires. All of this was a lie. I had to replace not only two tires but also the water pump, brakes, and two motor mounts. There is a vibration in the car that will not go away. It gets more severe each day. When I first drove it, I barely felt it since the air was turned all the way up. I guess this was done to hide the issue. I was scammed completely and sold a broken car. I would not buy a car from them again. The only reason I go there is because I have to get so many repairs done. There were also original floor mats in there when I test drove it. When they brought the car to me they were gone. I called Cedrique to get me some and he brought me 10 dollar ones not the originals. I am very unhappy about my purchase. More