Gray-Daniels Toyota

Free oil change fiasco Purchased car at another dealership for my 85 year old mom. We were told there was free maintenance included with the certified used car. Brought the Purchased car at another dealership for my 85 year old mom. We were told there was free maintenance included with the certified used car. Brought the car to Gray Daniels for service, oil change and tire rotation. The service guy that greeted me and said in a confident manner that there was no free service with used cars, didn’t pull vin number or anything. Told me that oil change and tire rotation would be $99. I pulled out of the stall and was headed out, thought I better check with the dealership we purchased from and pulled over in parking lot to call. The dealership assured me it was in the computer and any dealership should be able to see it, if not ask to see a manager. Pulled back in and explained to Doug he went to check and came back saying nothing was in the computer. Asked to see a manager, Phil, and he also said maintenance was not included. I called the dealership where purchased again, put them on speaker so the two managers, Jon Dowell was now included, could hear. The lady explained all the details to them, they still had to call to get an authorization to do the maintenance. Finally after an hour of waiting, making phone calls and talking with the three guys began the work...free as promised. The guys were nice thru all of this and Jon apologized for the delay and confusion. I am so glad I did not allow my 85 year old mom come here to get this done. I’m quite sure she would ended up paying the $99. More

poor service With a booking scedule it's took 4 hour just for oil change and tires rotation. the fee is defference from price on the internet! With a booking scedule it's took 4 hour just for oil change and tires rotation. the fee is defference from price on the internet! More

Worst Dealership I've ever worked with. My family has purchased multiple cars both new and used so buying a vehicle isn't a foreign concept to us. The way this dealership treated us was unli My family has purchased multiple cars both new and used so buying a vehicle isn't a foreign concept to us. The way this dealership treated us was unlike anything we have ever experienced. When I first spoke to their customer service people following a trade-in inquiry I requested on their website that showed my trade-in value to dealer at $21,972 - $24,361. I informed them I lived 6 hours away and would need most of the numbers worked out before taking a day off and going to the dealership. In speaking to the sales representative, Tony Hughes, he seemed willing to get me all that information in a timely manner. He came back with a range of $20,500 - $21,500 for my trade-in. This was too low but only about $3,000 off, I let him know they needed to offer more and he told me he would see what he could do and should be able to get a better number upon receiving further information about extra options my vehicle had that he was not aware of. This was around 1500 Wednesday. Thursday I still hadn't heard anything so I called them around 0900, an hour after they opened. I was told he was still working on an offer as his manager had left for the day last night. I put in for short notice leave from the military assuming I am driving 6 hours to get this vehicle the following day. After calling Tony back myself after work, I am given more of an actual number for my trade of "about $22k", I let him know that is still too low. I also let them know where I needed to be on my out out the door cost. After multiple calls, texts and customer service saying someone will get back to me I assume Tony is still working to sell the vehicle they have and not just ignoring me. I was wrong. No one calls back and I don't hear anything from them until I call Friday. I am told they want to sell cars and he is going to talk to his manager and get his best number. He comes back with the same number for my trade-in just an out the door price. He could have told me they weren't willing to come up any on Wednesday and this would've been over then. When I ask to speak to the General Manager I am told someone will call me back, knowing how that has gone I request to be transferred. I am transferred not to Branden Parker but what I'm assuming is Mark Murphree a sales manager. After describing my experience with the dealership and the inconvenience of this entire situation he responds with something along the lines of "what do you want me to do". Absolutely nothing sir, I will never look to any of the dealerships in the Gray-Daniels family for a vehicle ever. I will also let my military family know just how you treat your customers. More

Great friendly guy When im getting my Toyota serviced , as soon as i pull up i look for Jerry. He is so helpful and friendly. I dont really want to work with anyone e When im getting my Toyota serviced , as soon as i pull up i look for Jerry. He is so helpful and friendly. I dont really want to work with anyone else More

I will only buy from Cedrique My husband and i went to every dealership around. And Cedrique was the only one who was not a pushy sales man. He wanted to make sure we got what we w My husband and i went to every dealership around. And Cedrique was the only one who was not a pushy sales man. He wanted to make sure we got what we wanted. He spent days working with me. He made such an impression that when we came back to buy our next car, we waited around till he was finished with his previous customer, we didn’t want to bother with anyone else. He stayed late to make sure we were take Care of before he left. Now when he sees me he always makes it a point to come say hello and chat with me. He is a great guy and a terrific salesman. We love Toyota but if he goes to a different dealership we will follow him! More