Gray Chevrolet Cadillac

Brought my 3500 Dually diesel in... needed 2 new key fobs programmed, a state inspection, and I experienced a very slight shimmy every now and again. The key were bare (blank) and the Prior Owner had lost programmed, a state inspection, and I experienced a very slight shimmy every now and again. The key were bare (blank) and the Prior Owner had lost them. So I knew it'd be $50 to have the dealer program them (and it was $50 exactly). The inspection was good, and passed. Then I was told that the tranny needed serviced (OK, its an Allison, and it should be serviced every 50k miles, the truck has 83). They then told me BOTH filters needed to be replaced. NO, that's NOT true. They went on to say the spin on filter had to be changed, but they also had to drop the pan to change the internal filter. Allison's OWN recommendation is that NOT be done until you need to rebuild the tranny, usually over 200k miles. Ok, so the shimmy? Well obviously it wasn't a tie-rod, or other front end component (as that would fail the truck for inspection)... so the SOLUTION was to "rotate the tires and rebalance." OK, it's 6 tires, so what price for this? $482. We called a local franchise service station, and they quoted $120 to rotate 6 wheels and align the truck. I think the dealership was overcharging, and recommending unnecessary work. I am VERY disappointed. I dunno why I thought the dealer that would not work with me to BUY a truck would work with me to SERVICE a truck. Yes I drove 600 miles to find a dealer that knew what a truck that tows looks like. More

I went to this dealership and was helped by salesman,Micael S.George Sr. He assisted me with looking at a 2014 Chevy Impala. I was there, with my fiance,and she left while we were looking. I to salesman,Micael S.George Sr. He assisted me with looking at a 2014 Chevy Impala. I was there, with my fiance,and she left while we were looking. I told him after looking at vehicle and going over pricing,that I wanted to wait and speak with her, when she returned. She listened to him and the pricing he gave,and stated she wanted to wait. I agreed with her, to give us time to look over and think about a $39,000 purchase. I sent him a text today,letting hm know I decided on a Toyota vehicle out of courtesy. This man replied back to me, to buy American and support the economy,which I have no issue with. What he sent next,was so unprofessional and appalling,I would never ever buy from this dealership!! He sent a text,stating that in his home,his wife does not dictate what he buys, he is the "Accountant/Manager/Guide in his home" I wish I could upload the text with his cell attached to let everyone see. This man,has no right to be so arrogant in trying to put me down,because I believe in including the woman I love in making decisions such as these. DO NOT EVER BUY FROM THIS MAN,because if he doesn't get his way,he will send you a nasty text message. Shame on GRAY CHEVROLET for allowing this type of behaviour from an employee to a prospective customer. More

Jessica, flagged me down, asking if I was being helped. she took my wife and I on a test drive in a truck similar to what I was looking for, and gave me a lot of info on it. she also located the truck I w she took my wife and I on a test drive in a truck similar to what I was looking for, and gave me a lot of info on it. she also located the truck I was interested in and added and installed the accessories I wanted, that the truck did not have. the truck was picked up, accessories installed and ready to go on time for me to pick as she said it would be. I've never bought from the same dealer more than once, until now. This is my 2nd consecutive time at Gray Chevrolet, and plan to be back next year. More

My key FOB stopped working consistently and we had previously lost the other spare one, for my year old Malibu. Service Department took me without an appointment on a busy Friday, near lunch time. Th previously lost the other spare one, for my year old Malibu. Service Department took me without an appointment on a busy Friday, near lunch time. They said it would be fit in a first chance They explained to me other customers who had appointments and vehicles to fix were first, which seemed more than fair, but clear. They offered to drive me to a nearby restaurant and to call when ready or they would call with any updates. They would fit it in and it likely involved re-programing, which takes time. They could not correct the malfunctioning one but got it replaced under warranty, asked me if I wanted a spare (with a discount) which they had in-stock and both could be programmed at same time. By the time I returned from my leisurely Friday lunch the car was near set to go, they were giving it a quick check-over plus and clean too. They apologized for the delay (wasn't true) and couldn't have been more thorough from start to finish. A first class experience from all etting me on my way for a good weekend trip that could have been an issue unable to lock my car. More

Would not have bought the Chevy without the diligence and help of Jessica. Also, in the delivery process she was very thorough in explaining the features of the car and Albert got us the actual car we wanted help of Jessica. Also, in the delivery process she was very thorough in explaining the features of the car and Albert got us the actual car we wanted- color and features. More