Gray Chevrolet Cadillac

Great experience! Jason Kerr is the reason I came to this dealership. Myself along with many others trust Jason to give us the best possible deal and service!! Brandon Jason Kerr is the reason I came to this dealership. Myself along with many others trust Jason to give us the best possible deal and service!! Brandon and Michael were extremely helpful, courteous and made the experience a pleasure!!! I drove an hour and a half to get there and am so very happy i did!! Love my truck!!! More

Rip off service dept! Poor service from this department, charged too much and never fixed problem,wanted too much to diagnose a simple problem that I got fixed at h Poor service from this department, charged too much and never fixed problem,wanted too much to diagnose a simple problem that I got fixed at half the price of they were charging to diagnose. Sales re was nice however. More

Buyer beware- not honest I bought a 2018 Equinox on 11/30/18. Buyer beware - check interest rates ahead of time. I was promised a very competitive car loan rate, since I h I bought a 2018 Equinox on 11/30/18. Buyer beware - check interest rates ahead of time. I was promised a very competitive car loan rate, since I have excellent credit. When I arrived (I was traveling from 2 hour away) the loan was written for 6.5% - through Ally financial- a very high interest rate for for someone who has excellent credit! The salesperson told me " well you can just refinance if you want to". Ally Financial is an "indirect auto lender" that may set a base interest rate and allow the dealership to tack on an additional markup on top of that rate. The interest rate markup can be revenue for the dealership and is an incentive to give you a more expensive loan. www.magnifymoney.com/blog/auto-loan/ally-bank-auto-loan-review/ More

Excellent Maurice was a excellent sales rep. Didn't take long at all and got us an approval right away. I would recommend this place to everyone I know for the Maurice was a excellent sales rep. Didn't take long at all and got us an approval right away. I would recommend this place to everyone I know for the best price and service. More

Way to go grey Chevrolet Grey Chevrolet has highly skilled and trained professionals, always willing to assist with any customer needs. A special thanks to Latoya, who works i Grey Chevrolet has highly skilled and trained professionals, always willing to assist with any customer needs. A special thanks to Latoya, who works in the service department. She always goes above and beyond to assist me with scheduling and ensuring that my needs as a loyal patron at met, in a timely, and highly Professional manner. Thanks! More

Steve Graziano is actually the best one! I purchased a beautiful 2017 Silverado 1500 Ltz from Steve Graziano at Gray Chevy. Before this dealership, I met with many sales people from many deal I purchased a beautiful 2017 Silverado 1500 Ltz from Steve Graziano at Gray Chevy. Before this dealership, I met with many sales people from many dealerships and did a lot of research. Thanks to Mr. Graziano, I found the perfect truck at the best price possible. I feel that I am a tough sell but this dealership, the inventory, pricing and sales rep (MR. GRAZIANO) were a perfect match for my vehicle purchase experience. I am a stickler about quality & I feel great about this purchase, the sales person, Steve Graziano and the dealership. The dealership personnel are genuinely polite, personable, organized and knowledgeable. Thank you for going out of your way to make sure I was happy. I WILL REFER ALL AAMIK CRANE CUSTOMERS HERE FOR THEIR TRUCKS/VEHICLES! More

Repair Rip Off I had a problem with the "Message Center". Thinking it would be a dealer repair, I had Gray Chevy look at it. I was told there was a problem with the I had a problem with the "Message Center". Thinking it would be a dealer repair, I had Gray Chevy look at it. I was told there was a problem with the thermostat and "newer" cars are much different than older models. Well after changing the thermostat (a repair that parts in any auto parts store would have cost $20 and 25 minutes for labor) I was charged $411, and I still have the problem with the "Message Center". I will never go back to Gray Chevrolet or recommend them for anything. More

Service Department I purchased a 2008 Saturn in 2012 and decided to purchase an extended warranty from Zurich. My warranty was supposed to cover power train, engine, tra I purchased a 2008 Saturn in 2012 and decided to purchase an extended warranty from Zurich. My warranty was supposed to cover power train, engine, transmission and take care of a rental if one was needed. I brought my car into Gray because the check engine light was on. The service department told me they needed my authorization to open up the timing chain cover. I asked if this was a covered item under the warranty and was assured that it would be. I gave them my okay, and took a rental car. After a week and a half he told me that Zurich came and denied the claim but assured me that he was going to get another opinion and that it would be covered. Another week and a half went by and the same adjuster came out and denied it again. If you wanted a second opinion for a illness, would you go back to the same doctor? Zurich is a hoax. They deny ALL claims. I recommend that no one buy a Zurich product ever. I called Zurich a number of times and got the run around. With no satisfaction I ended up paying over three thousand dollars including the rental car for a job that should have cost eight hundred dollars. Once again, NEVER BUY A ZURICH PRODUCT! More

Excellent customer service We purchased a Chevy Impala from Gray's Precertified Used Car division for our son who will be commuting to Penn State (Dunmore) this fall. While we We purchased a Chevy Impala from Gray's Precertified Used Car division for our son who will be commuting to Penn State (Dunmore) this fall. While we did not drive the car very much, we noticed that the car squealed when turning the steering wheel. I took the car into Gray for service as the car was still within the two month warranty period only to find out that the warranty was only for the powertrain, which we were not told at the time of purchase. Turns out it was the rack and penion that needed to be repaired at a very high cost which was not only shocking but upsetting as we specifically purchased from the Gray's Used Car division because of the advertised percertified guarantee. AT the time of purchase we actually questioned what precertification meant and was told that it meant that the car had undergone all points check and that everything was good on the car and that we would have nothing to worry about. Needless to say, we had to go beyond the service division to speak with the original sales person and then his manager, Wes. My wife and I are especially grateful and appreciative of Wes's decision to service the car at no cost to us. We are grateful that Gray Chevolet stood behind it's Precertified Used Cars Program. We have told several of our friends and posted on Facebook about Gray Chevolet's excellence in customer service. We are happy, repeat customers. More

Britney is the Best My car had an low oil warning on my 2013 Cadllac XTS, I called Gray Service and got Britney. She gave me a time to come in and promised to have me ou My car had an low oil warning on my 2013 Cadllac XTS, I called Gray Service and got Britney. She gave me a time to come in and promised to have me out in 30 minutes or less, as per her word Mission accomplished. All of my work was completed according to my Cadi warranty, and Britney had me out the door in 28 minutes, so that I could get to NYC to see my dad in the hospital, Thank you Britney, you are the best. More