Gravity Autos Marietta

A Good Result after a Long Day We came in from out-of-state with the hope of leaving with a late model Audi A5 convertible. We made this trip because prices and availability of lux We came in from out-of-state with the hope of leaving with a late model Audi A5 convertible. We made this trip because prices and availability of luxury cars in the Atlanta area are some of the best in the country (look it up). We narrowed our search to 7-8 cars in the metro Atlanta area and Gravity Auto had two of them on their lot. We called ahead and Ali, our primary salesman, had both vehicles ready to drive when we arrived. Ali was courteous and not pushy even when we walked off the lot without buying after explaining that we really liked the vehicle but that we had other cars to look at. The dealership itself is very clean and with a professional and attentive sales team. Quite simply, Gravity Autos feels like a new car dealership rather than 4-5 other the turn and burn used car lots that we visited that day. Later that evening we called back to negotiate an "out-the-door" price with Eric, the sales manager and quickly reached a fair agreement. Just my two cents but I think it is really important to focus on the "out-the-door" price when buying a car rather than the sticker price or monthly loan rate - numbers that can be played with after you agree on an "out-the-door" price which includes sales tax, dealer charges, etch fee (??), title transfer, etc.. We went back in the next day and began to finalize what we thought would be a quick deal. However, after taking a closer look at the vehicle we realized that several of the advertised options (Navigation with MMI Entertainment Package) were not actually on the vehicle. Ali and Eric immediately acknowledged the error which then began a back and forth about how to remedy the situation. We even test drove an Audi S5 that they just purchased at auction (which did have the options) but ultimately settled on the original vehicle but with a reasonable price reduction and some other ad-on they threw in. 6 hours later we drove off in our new car - or should I say my wife's new car. They say a good car salesman figures out what the customer needs and this was absolutely true at Gravity Auto. When Eric told my wife that driving a convertible to work every day would be a "mini-vacation" I think he knew exactly what she needed to hear. This is not to suggest Eric was anything other than an old-school veteran of the industry who wanted to do well by his customers. Also, a word about James (the finance guy) and one of the tech's in the back whose name I do not know. James did a great job of walking us through the paperwork without being too pushy about the obligatory "extended warranty" sales pitch (which we did not get - hope that doesn't come back to burn us). The tech in the back was really down-to-earth and quickly prepped and talked to about the options on another Audi S5 that we didn't end up buying. My only frustration about the experience was with the time it took to get the deal finalized. This really isn't a complaint with the dealership as they were pretty busy that day (Saturday) and couldn't have anticipated the oversight on the missing options package. Still, it would have been nice if we could have been out of their in 3 hours rather than 6. Overall, we had a pretty positive experience with Gravity Autos and I would buy from them again the next time we are in the market for a luxury used car. Now, let's just hope that the Audi A5 we drove off with (and home 500 miles to Indiana) ends up being the reliable mini-vacation we want it to be. More

Legendary Customer Service I am thoroughly impressed with the customer service. One thing that stood out is my wife was standing outside in the hot sun talking on her phone and I am thoroughly impressed with the customer service. One thing that stood out is my wife was standing outside in the hot sun talking on her phone and a salesman brought her a cup of water. He wasn’t even our salesman. That shows class in a variety of ways. Two thumbs up! More

I love this place! Ok, I had no intention on driving off the lot today. I really wanted to see how the numbers would look first as far as financing. From the start, I ha Ok, I had no intention on driving off the lot today. I really wanted to see how the numbers would look first as far as financing. From the start, I had an appointment with Ghaith. Due to how far I live away and traffic in Atlanta of course, I notified them that I would be late. They had no problem with that at all. Once I arrived, Ali greeted my family and I very graciously. Since Ghaith had another customer at the time, Ali stepped in to assist me. Which did not stop Ghaith from helping out, also. They both were awesome! Let me just say this, this place is where you need to be!!! These guys are the best!!! Everyone is so nice there! And they took care of the tire issue with the car and replaced it, before I left off the lot with a complimentary detailing. They worked out a great deal with me and today I drove off the lot in my dream car, A RANGE ROVER!!!! I would recommend this place to anyone. Thanks guys! More

Awesome treatment I enjoyed the experience sales staff were awesome I would highly recommend them to anyone.tooked the time to answer all my concerns and hats off to th I enjoyed the experience sales staff were awesome I would highly recommend them to anyone.tooked the time to answer all my concerns and hats off to the finance department. More

Best car experience ever Gravity auto made buy a car so easy and the expense so wonderful I highly recommend their services to anyone and everyone best car buy experience Gravity auto made buy a car so easy and the expense so wonderful I highly recommend their services to anyone and everyone best car buy experience I’ve had yet More

Highly recommend Extremely friendly, respectful and most certainly professional. I highly recommend this dealership to anyone in the market for a used vehicle. From sa Extremely friendly, respectful and most certainly professional. I highly recommend this dealership to anyone in the market for a used vehicle. From sales to management, my experience was highly pleasant. More

Hitch free. Exceptional! Brandon was exceptional in handling my concerns and helpful. Smooth purchase! Provided me with the help required to make the purchase a success. I u Brandon was exceptional in handling my concerns and helpful. Smooth purchase! Provided me with the help required to make the purchase a success. I used his computer to complete required papers. More

Awesome experience Erik and Josh has gone above the call of duty from the time my wife and I entered the dealership. Erik is trustworthy and honors his word, which is ex Erik and Josh has gone above the call of duty from the time my wife and I entered the dealership. Erik is trustworthy and honors his word, which is extremely important in any business relationship! We were extremely pleased with our service and would highly recommend this dealership as a preferred car dealership in the Atlanta area! More

Understanding and will definitely make it happen Thanks so much! Staff is great and knowledgeable!!! Willing to listen and makes sure you can get the car you want. Ended up canceling all other appo Thanks so much! Staff is great and knowledgeable!!! Willing to listen and makes sure you can get the car you want. Ended up canceling all other appointments at other dealers! More

Don’t trust this dealer Purchased a vehicle and was told that I couldn’t take it to get inspected. Was told they did an inspection and there were no problems. On the way ho Purchased a vehicle and was told that I couldn’t take it to get inspected. Was told they did an inspection and there were no problems. On the way home from the dealer, I get a warning light. Took it back the next day for their mechanic to look at. Kept it for a week and told me it was just a warning and nothing wrong. Continued to get the warning more frequently so took it to a dealer. It needs the transfer case replaced. Minimum of $5000 More