Grapevine Dodge Chrysler Jeep

If I could give zero stars, I would. This Jeep dealership is hands-down the worst I’ve ever dealt with—unprofessional, unresponsive, and flat-out disrespectful to customers. My servic This Jeep dealership is hands-down the worst I’ve ever dealt with—unprofessional, unresponsive, and flat-out disrespectful to customers. My service advisor, Oleg, does not return calls, makes promises he never keeps, and leaves me chasing updates every single time. I shouldn’t have to beg for the most basic information on my own vehicle, yet that’s exactly what this experience has been—me doing all the follow-up while they do nothing but offer excuses. When I called to try (yet again) to get answers, Brianna answered the phone and was flat-out rude. No courtesy, no professionalism—just attitude. And if you think management cares, think again. I even left a detailed message for the General Manager over a week ago—seven full days—and I’m still waiting for a simple return call. That silence tells you everything you need to know about how little this dealership values its customers at every level. In 2025, with phone, email, and text at everyone’s fingertips, there is no excuse for this level of incompetence and disregard. This is not about one bad day—it’s a clear pattern of broken promises, poor communication, and zero accountability. If you value your time, your money, or your patience, do yourself a favor and go anywhere else. More

I had a very pleasant and positive car buying experience. Wade and Cal were patient, knowledgeable, and respectful of my budget and preferences. They walked me through all my options clearly and made sure I Wade and Cal were patient, knowledgeable, and respectful of my budget and preferences. They walked me through all my options clearly and made sure I had all the information I needed to make the best decision. More

Rich was great to work with he took care of my needs on my jeep my jeep More

John was my advisor and was very attentive and thorough. The mechanical service staff did an excellent job troubleshooting my issue based off of my verbal explanation. The work was completed and I’m very ha The mechanical service staff did an excellent job troubleshooting my issue based off of my verbal explanation. The work was completed and I’m very happy with the overall experience. More

Grapevine CDJR Service Department is exceptional! Great service, professionalism, and quality work. Thanks to John for his leadership and dedication. Great service, professionalism, and quality work. Thanks to John for his leadership and dedication. More

They were very helpful in answering any questions I had, and really took care of my needs. I appreciate that type of business. and really took care of my needs. I appreciate that type of business. More

They made car buying easy and seamless. Professional and courteous staff and stress free! Thank you Professional and courteous staff and stress free! Thank you More

Great customer service in the every department that I worked with while buying my vehicle worked with while buying my vehicle More

Really enjoyed working with the team at Grapevine Dodge. Very helpful folks who made our buying experience easy and extremely pleasant. Truly love our Durango. Very helpful folks who made our buying experience easy and extremely pleasant. Truly love our Durango. More