Grapevine Dodge Chrysler Jeep

James Gordon is very helpful when picking out my truck we strart with all the features and proved why this was a better truck than the other trucks that i had looked at. He is by far one of the best salesmen strart with all the features and proved why this was a better truck than the other trucks that i had looked at. He is by far one of the best salesmen that i have ever met and i would buy a car again from him. he treats you like you are a V.I.P. and he in very detailed explain everything about the car and he was very resourceful. Chris Cleaver More

We came in to buy a used Mazda Rx8 and overall was very satasfied with the customer service and my buying experience. This was my first time buying a car and my car dealer made sure I understood everything satasfied with the customer service and my buying experience. This was my first time buying a car and my car dealer made sure I understood everything and explained all the details I asked about. the negotiating process went smoothly and was able to come to agreement with the price in little time. in the end they detailed my car before taking off the lot. I would definately recomend this dealership and seller to my friends and we already plan on coming back real soon to get another car. More

It was my first visit to Grapevine and found the entire process very freindly. Allen really took care of my needs and made things very easy. I have used other dealers in the area and i wasnt satisfied. if process very freindly. Allen really took care of my needs and made things very easy. I have used other dealers in the area and i wasnt satisfied. if you own a CHALLENGER be sure and ask for Allen, he really know his stuff. More

Great team to work with!!!! James made my Choosing Great team to work with!!!! James made my Choosing Experience easy. Very personable and attentive. He listens to the customer and will help in any Great team to work with!!!! James made my Choosing Experience easy. Very personable and attentive. He listens to the customer and will help in anyway he can. James is the first salesman to also tend to the kids needs. Nick makes the financing seamless and quick, while paying attention to detail. Very personable. Provides many options in the interest of the customer. Allen is a great Service Adviser. He will keep you informed and will find a win for the customer. He wants to get a vehicle back to the customer ASAP no matter what you bring it in for. I do all my service work through him. Safety is number one with him. More

when i said price I feel that the interest rate sucked this is my third car with dodge chrysler although my sales person was very caring of me and my grand daughter I had a very good time with him I think this is my third car with dodge chrysler although my sales person was very caring of me and my grand daughter I had a very good time with him I think he is an amazing young man who goes after what he wants. More

My wife and I have bought several vehicles from Grapevine JCD, and this last experience far out seeded anything I could have expected from a car dealer. James Gordon made us feel as if we were purchasing JCD, and this last experience far out seeded anything I could have expected from a car dealer. James Gordon made us feel as if we were purchasing a Aston Martin, and just a Jeep Liberty Jet! I personally am shocked that a salesperson and dealership would drive into the early morning hours to pick up the specific vehicle I wanted without question! It would have been easy, expected and understood that 'Sorry, we don't have it!', but that was never the case in my experience this past week. The Finance department was equally pleasant to work with, and Allen in the Service Department has spoiled me with his continuous superior customer service. I truly feel as if I've made a friend with both Allen and James. James' professionalism, personal attention and sincerity are a true asset to Grapevine JCD, and will keep the Gary family purchasing vehicles from Grapevine JCD in the near and distant future. Chris Gary, Texas CHL Instructor no. 01323454 Rhineaux Defense Co., Inc. wchristophergary@gmail.com rhineauxdefense@gmail.com 214-636-1535 More

WORST DEALERSHIP AND VERY UNPROFESSIONAL. IT TOOK THEM 2 WEEKS TO SEND US A COPY OF THE PURCHASE PAPERWORK WHEN WE LIVE 20 MINS DOWN THE ROAD. WE HAD THEM ORDER A TRUCK BED COVER FOR US AND THEY SAID THAT T WEEKS TO SEND US A COPY OF THE PURCHASE PAPERWORK WHEN WE LIVE 20 MINS DOWN THE ROAD. WE HAD THEM ORDER A TRUCK BED COVER FOR US AND THEY SAID THAT THE LATEST IT WOULD COME IN WILL BE A WEEK. IT'S BEEN A MONTH NOW AND WE'RE STILL DEALING WITH THIS JERKS ABOUT THE TRUCK BED COVER THAT SUPPOSEDLY CAME IN BUT WAS "DAMAGED" SO IT HAD TO GO BACK TO THE MANUFACTURER AND WAIT ANOTHER WEEK!! WE HAVE SPECIFICALLY TOLD ALEX RODRIGUEZ (SALES GUY) THAT WE NEEDED THE TRUCK BED COVER ASAP AS MY HUSBAND WORKS OUT OF TOWN AND IS NEEDING TO TAKE THE TRUCK TO PA. ALL WE'VE GOTTEN FROM THIS DEALERSHIP IS A BUNCH OF RUN AROUNDS AND LIES ABOUT THE TRUCK COVER. THEY ALWAYS SEEM TO HAVE AN EXCUSE WHENEVER THE COVER WAS SUPPOSED TO SHOW UP. THEY WOULD LEAVE US MESSAGES OVER THE PHONE AND COULD NEVER GET A HOLD OF THEM ONCE YOU CALL THEM BACK. I SUGGEST THAT YOU SHOP SOMEWHERE ELSE, THIS DEALERSHIP IS RUN BY A LOT OF DECEITFUL EMPLOYEES AND MANAGEMENT. YEAH THEY ARE NICE TO YOU AT FIRST BUT ONCE YOU SIGNED THAT PAPERWORK, YOU'RE JUST ANOTHER CUSTOMER TO THEM. IF YOU DO PLAN ON SPENDING MONEY IN THIS DEALERSHIP, I RECOMMEND THAT YOU PUT EVERYTHING IN WRITING. IT MAY SEEMS EXAGGERATED BUT THAT'S THE ONLY WAY THAT YOU CAN BE SAFE WITH THESE PEOPLE. More

We purchased a vehicle from this dealership about two months ago. When we purchased it they guaranteed us a warranty. When we got the paperwork...a few weeks later there was no warranty on the vehicle. W months ago. When we purchased it they guaranteed us a warranty. When we got the paperwork...a few weeks later there was no warranty on the vehicle. We began experiencing problems with the vehicle soon after. The engine was overheating and we knew that there was something wrong. We called the dealer and said we never received the dealership warranty paperwork. They said we never received a warranty on the car. We went up there to talk to sales manager and he said to tow the vehicle in and he would take care of us. We used our one free two from the insurance company and brought it to the dealer. They said they would look at it and to come back tomorrow. We returned the next day and they never looked at the vehicle and wanted us to pay to have the vehicle checked out. We refused. Then sales said they would take care of the cost of looking at the vehicle. Service determined it was the water pump and it would cost $500 to repair. They refused to cover the cost of it and so now we were stuck with a vehicle that has no warranty and doesn't run and dealership that won't own up to what they did. More

Had my 08 Dodge Ram 2500 HD, serviced a week before departing on a 3500 mile round trip to Calf. $525.00 later when I picked my truck up, the check engine light came on. When I called to bring it back departing on a 3500 mile round trip to Calf. $525.00 later when I picked my truck up, the check engine light came on. When I called to bring it back in I was told it would be 2 weeks and we were 20th on the list. After fussing with the service supervisor we were allowed to bring in the truck. They scanned it. At this time they told me it was the oxygen sensor harness and Dodge was redesigning the harness. Was told the newly designed oxygen sensor harness would not be out for a month or two but we would be put first on the list to have it installed when it was ready. When we again expressed concern as our trip was accross country pulling a 5th wheel camper both Allen and Rusty told me to put a piece of tape over the check engine light and to go on our way. They said it would not effect the exhaust regeneration, a critical system and that power or mileage would not be effected at all. About 250 miles into our trip mileage, and power began to drop. It went from getting 14 mpg to 9 mpg. The mileage kept going down .1 every 20 - 30 miles. Called Grapevine dodge but no one returned our calls. At that time we called the main Dodge number and got the numbers of 2 Dodge dealers in Albaquerqie, NM. After speaking to those dealer's service departments, both of them said that Grapevine must have been "smoking something", that there is no redesigning of the harness just the sensor was bad. H. L. Miller Dodge in Alb. took care of us at 5:45 pm, diagnosed the problem within the hour, and took us to an rv resort close by. They told us to have a good dinner they would get us back on the road in the morning, which they did. Grapevine did not return my repeated phone calls for 3 days. The Grapevine GM told me she would call within an hour, no call. She said the owner would call, no call. It was 116 degress on I 40, my wife and 3 dogs were at great risk and Grapevine dodge knew they were lieing. Do not buy from Grapevine Dodge. Take a look at their ratings, and you will see a pattern of deceit and lies. I filed a complaint with American Dodge and they told me they already had a poor track record. I hope they go out of business and a honest and decent owner takes over and cleans house. Some people do deserve to lose their jobs. More

They advertise 12000 off list price which is there MSRP plus dealer add's which I did not want but to get 12k off you have to get adds. Then get in business off and they tried to make me pay for the add's plus dealer add's which I did not want but to get 12k off you have to get adds. Then get in business off and they tried to make me pay for the add's again. This dealer is a big ripoff go somewhere else. They treat you like crap then you see the Manager's cussing each other out saying the fword and other things, This place needs to be investigated for bad business. More