Grapevine Dodge Chrysler Jeep

Rip-off is their goal I almost bought vehicle from here. signed 4 papers and the decided to walk back. I was in market to buy a new Pacifica Hybrid Limited and there were h I almost bought vehicle from here. signed 4 papers and the decided to walk back. I was in market to buy a new Pacifica Hybrid Limited and there were handful of vehicle in TEXAS. "Luckily" we found the couple in Grapevine which we liked. Contacted them, got redirected to a sales person - Mohammed aka "Mo". First time I had chance to talk to Mo, I told him that I am going to use my bank for financing. And he said, they don’t accept third party financing – meaning all the loans has to be financed through the dealership. BTW is that even legal to force consumer to force financing through specific entity? Anyways, so I asked him about interest rates offered by dealership for 48 months term, he said – he needs to get that number from his finance manager. I waited for couple of hours to get the return call. No calls for 3 hours, so I called back, and got my question on interest rate answered – it turned out to be little higher( 4.05%) than what I was getting from my loan provider (2.99%). Tried negotiating, but not luck there. Later on when I was signing papers for financing – I found that I was being charged 5.89% interest. Somehow I told myself that I can always refinance this vehicle thru my bank (with $33 as title fees) and decided to move on.. I was not happy with the time it takes for someone to respond to questions. Was getting very delayed response. After week of exchanging numerous text, email and phone calls, we made a deal. So I got email from dealership on the menu - meaning the price and line items. Tried negotiating, but again no luck. After getting agreement on the price we decided to go ahead and buy the vehicle. And after collecting the check, I texted "Mo" that we are on our way to get the vehicle. He responded back not to come because there is other customer who is coming to buy that vehicle. Little bit disappointed, however we still took our chance to go and give it a try in case that customer decides not buy that vehicle, and in case that vehicle is gone, they still had similar features vehicle in their lot that we wanted to look at and might buy, if everything works out well. So we started our drive. Reached to dealership - and asked for Mo. He was there. We asked him if that vehicle is sold or not. Response: That customer submitted deposit to buy that vehicle and will come tomorrow to pick that vehicle up. Little disappointed on out expectation, but the other vehicle was still in their lot. While working on the deal for other vehicle with Mo and Manager Jay Simpson introduced himself to help, and while talking to Jay, I mentioned that we actually came here to look at the other vehicle, and he for his curiosity asked "what vehicle". And after I told about the first vehicle, he said - they cant sell that vehicle to anyone because of "blown transmission". SO ALL THIS TIME I SPENT OVER TEXT/EMAIL/PHONE I WAS MAKING DEAL ON A VEHICLE THAT DEALERSHIP CANT SELL. AND I EVEN RECEIVED A QUOTE IN MY EMAIL FROM DEALERSHIP FOR THE VEHICLE THAT THEY CANT SELL?? My workplace has a tie up with Chrysler, where you get rewards with buying Chrysler vehicle – its called Affiliate Rewards Program. So I asked them to do the needful so that I get benefit of this program. He denied saying that this is max discount that you get is already on this paper. I insisted to talk to your manager to clarify – that the rewards I will be getting is independent of the dealer’s discount. “Mo” went to ask his manager. That’s when Jay came to picture. I was able to convince them. But when they got the paper for claiming Affiliate Rewards, Jay wanted me to sign a papers that has no numbers on it. Its like signing a blank check. I felt something is cooking behind the doors. While making deal on the second vehicle, I found one specific item on the menu that I was not interested in, and asked to opt-out. Mo told that that item is free of charge, and taking that off will make no difference in the price of vehicle. Later, when I was signing the papers, I was asked to sign the document for subscribing to item which costs $999.00. More

Absolutely horrible Searching for a vehicle after a wreck and being injured, being told point blank "you're between a rock and a hard place. " Being told you can't have a Searching for a vehicle after a wreck and being injured, being told point blank "you're between a rock and a hard place. " Being told you can't have a rental when work needs to be done on the vehicle you just *literally* bought, and being forced to drive it off the lot even after you've objected. Returning in the rental you've had for over a week to return/ cancel a deal, and bring told you're a liar and you're stuck in the car (even though it isn't a safe vehicle) and better luck next time, go see if you can trade it in. Absolutely horrendous treatment. More

Typical Dealership with Friendly Staff This is a dealership, go in prepared for a low ball offer on your trade-in. Know the value of your vehicle. Be prepared for the added $2k of dealer ad This is a dealership, go in prepared for a low ball offer on your trade-in. Know the value of your vehicle. Be prepared for the added $2k of dealer add ons to the sticker price of the vehicle if you found it online. Shouldn't be all that surprising, as that is typical for most dealerships, if you're that opposed to it, you can always do what a friend of mine does, write down the price you want for your trade in and the price your prepared to pay for the vehicle you want (but be reasonable people) and ask for a yes or no, if they give you anything else, just walk out. Anyway, Lewis was great to work with and after dealership hopping for a few days, I must have gone to over 15 dealerships was very impressed with his knowledge on the vehicle and appreciated him taking the time to go over the features that I may have overlooked. Very happy with my purchase. More

Boycott this dealership I had a bad experience at the service department waiting 9 hours for my vehicle to get an oil change and a recall done.spoke to the general manager ab I had a bad experience at the service department waiting 9 hours for my vehicle to get an oil change and a recall done.spoke to the general manager about the situation he told me he'd make it a priority to get it done quickly. After he made that promise to me he made himself unavailable for the rest of the day to speak to me. Spoke with a few other managers but they were all so rude. So I sat patiently and waited my 9 hours. Couple days later I tried to reach out to the corporate office and because I did so they informed Chrysler that my business is no longer welcome at this dealership. Talk about retaliation this is how their ownership treats customers who have legitimate complaints. I'm a disabled combat veteran no longer welcomed at Grapevine Dodge. Please anybody who cares about combat veterans would boycott this dealership. More

Misleading and Unprofessional I was reassured great financing and a great deal on a vehicle I was interested in before taking time.off from work to test drive. It was only a lie t I was reassured great financing and a great deal on a vehicle I was interested in before taking time.off from work to test drive. It was only a lie to get me in the door (tactic used in the dark ages!). They offered a horrible deal with very high interest. Completely wasted my day. More

Sad Antiquated Sales Tactics What a hot mess this dealership is? I didn't know people were still using old school on sales methods. Advertise a very low price but fail to includ What a hot mess this dealership is? I didn't know people were still using old school on sales methods. Advertise a very low price but fail to include the $2K in worthless dealer add-ons and fail to state the prices includes some incentives $1.5K you may or may not qualify to receive. Good news the sales team did such a poor job bonding me with the car, it was pretty easy to walk away. Teach you to not take me seriously, I bought the exact same model from Clay Cooley 2 days later. More

Aaron is very arrogant. Worst experience. My husband and I came into dealership to purchase a Dodge Durango RT after corresponding with Aaron thru email. Aaron treated us Worst experience. My husband and I came into dealership to purchase a Dodge Durango RT after corresponding with Aaron thru email. Aaron treated us like we were second grade customers and made several remarks that TRUMP is to blame for interest rates. Even though I had told him that our credit was good. He was very argumentative and even had a yelling match with my husband. I have previously bought 3 vehicles from them with no problems. I hate that one employee can change my view of this dealership but he was very unprofessional for an Internet salesman. More

Smooth Transaction-Exceptional Saleman I purchased my vehicle remotely and finalized the entire deal over the phone/email. My salesman, Leo Saldana was with me every step of the way: workin I purchased my vehicle remotely and finalized the entire deal over the phone/email. My salesman, Leo Saldana was with me every step of the way: working the deal, paper work, continued support and correspondence, regular checkins, and assisted with the transportation I had setup through a brokerage. I could not have asked for a better all around experience for the purchase of a vehicle. Leo should be rewarded for his efforts!! More

Amazing and not stressful They were so friendly and helpful and made sure I was able to get into a new vehical . They were very understanding of my situation and didn’t make it They were so friendly and helpful and made sure I was able to get into a new vehical . They were very understanding of my situation and didn’t make it difficult . Will definitely be referring them . More

This is the Dealership your Parents warned you about.... New Car Sales personnel are very aggressive and will say "anything" regarding pricing and vehicle availability to get you to the dealership. Once the New Car Sales personnel are very aggressive and will say "anything" regarding pricing and vehicle availability to get you to the dealership. Once there you'll find that the pricing differs as they add addendum pricing in the form of a "Protective Package" that consists of a GPS service and window marking that's intended to mimic a Lo/jack device in the event the vehicle is stolen at a price of $1998.00 (supposedly it offers a significant Insurance discount, but the "actual" discount is very minimal as it only applies to your comprehensive policy). This $2K package also includes window tinting and some plastic door guards which only account for about $300 of the actual value. Good luck in trying to negotiate with their Sales Team in trying to reduce this Dealership Profit sticker item. Vehicle trade values are notoriously below wholesale values as well. Be prepared to spend much more than you would at a competing dealer. More