Grapevine Dodge Chrysler Jeep

On December 14, 2024, we received our 2021 Jeep Gladiator back from Grapevine Dodge Crysler Jeep for a repair covered under warranty (Note: they’d had it over a month, while “waiting on parts” – i.e. they to back from Grapevine Dodge Crysler Jeep for a repair covered under warranty (Note: they’d had it over a month, while “waiting on parts” – i.e. they took our vehicle in but had no intention of working on it right then). We had not driven on the highways due to the holidays and an illness until January 1, 2025, when we noticed that the vehicle shook violently when it hit any bump at higher speeds. This had NEVER previously occurred. We took video of the issue and reported it to Grapevine the next day. We brought it in for service again… only to be handed a bill for $2,408 (plus tax) for something that was not previously an issue! They said that they had diagnosed the issue when we brought our vehicle in the first time and that we declined that work. We asked for a record of that inspection and our declination and what they sent us was clearly an altered document with the new “finding” tacked on at the very end. Every recommended maintenance item in that initial inspection report was written with the first letter of each word in upper case – except this new finding which was in all lower case. We picked our Jeep up today (1/21/25), after being told that they wouldn’t perform the $2408 repair unless we agreed for them to perform ADDITIONAL maintenance (air filters, differential fluid, etc.) to the tune of $1400. I've had all services religiously performed on this vehicle - just not in their shop. So in summary, not only will they not admit fault that they didn’t perform the initial work correctly, but they then said it was a completely different issue and wanted to charge us more money, and THEN they wanted to charge more money on top of that for other unrelated issues! More

I always have the best experiences at the Grapevine dealership . I appreciate the professionalism and smiling faces. Bobby was in contact with me every step of the way. Thank you everyone. My jeep driv dealership . I appreciate the professionalism and smiling faces. Bobby was in contact with me every step of the way. Thank you everyone. My jeep drives like new again. More

Did exactly what was needed and kept me updated. Went the extra mile to figure out the issue Went the extra mile to figure out the issue More

Stag is very friendly and helpful. Pick up and drop off service has been excellent Pick up and drop off service has been excellent More

Nothing to complain about. Very good service and quality care for my Jeep. Service people are very nice Very good service and quality care for my Jeep. Service people are very nice More

My service advisor Rich was truly outstanding. He was able to manage all my issues and at the same time take care of everything else that came his way. From my perspective this is the caliber of p He was able to manage all my issues and at the same time take care of everything else that came his way. From my perspective this is the caliber of people that keeps RAM #1 in my opinion. Thank you GDCJR. More

My experience during this service from drop off to pick up was fantastic. Everyone I encountered was extremely professional and crystal clear on the details of the work being performed. up was fantastic. Everyone I encountered was extremely professional and crystal clear on the details of the work being performed. More

Very professional good customer service keeping you inform on your vehicle couldn't like for anything better inform on your vehicle couldn't like for anything better More

The service here is always head and shoulders above any dealer service I have ever received. They go out of their way to be customer oriented. dealer service I have ever received. They go out of their way to be customer oriented. More

I have enjoyed the ease and communication from my service manager, Andrew. He has done an outstanding job informing me on the status of my vehicle. I will always take my Jeep to this location from this point manager, Andrew. He has done an outstanding job informing me on the status of my vehicle. I will always take my Jeep to this location from this point forward! I wish I purchased from this location. Customer for life! More