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Grants Pass Toyota

Grants Pass, OR

4.8
74 Reviews

375 Redwood Hwy

Grants Pass, OR

97527

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Showing 74 reviews

December 02, 2010

Bought a certified used car with problems...found after purchase, of course. Chip Edwards may possibly be Mr. Fantastic when selling you a car, but he is arrogant, condescending, and rude when you are try More

by unhappy12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
3
Mar 10, 2011 -

Grants Pass Toyota responded

This customer came back to us almost 3 weeks after purchase with a list of deficiencies, some of which were incorrect. I offered the customer a 100% refund of their purchase price, or to make approximately $800 worth of repairs FOR FREE! They chose to keep the vehicle, and have us make the repairs. Wheeler Toyota has perhaps the best reputation in the valley for taking care of the customer before during and after the sale, you dont get this reputation by disrespecting customers, right? I encourage any customer to contact me directly if they have any concerns. Chip Edwards , General Sales Manager. Wheeler Toyota 541-476-6858

September 30, 2008

I contacted Chip Edwards on the internet and made an appointment for 9/29/08 at 1 PM. Kent greeted us and started the transaction. Chip had been with another client and came in as soon as he was finish More

by Jim/Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chip Edwards and Kent
August 08, 2008

Chip was the friendliest, most trustworthy, no-nonsense car salesman I have ever met. He gave me a quote on line and stuck to it even though the market had changed in his favor. Due to the availability of More

by looperotty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chip Edwards
July 11, 2008

I asked for information via the www and received a response in the appropriate amount of time. I discussed my wants and needs via email communication, then by telephone and finally in person. I sec More

by gypsy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chip Edwards
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