Grants Pass Toyota

i feel i had a classic bait and switch played upon me last weekend....made an appt to buy a 2006 highlander got all my financing ready then hey i was informed the highlander was sold last week although last weekend....made an appt to buy a 2006 highlander got all my financing ready then hey i was informed the highlander was sold last week although the ad for the vehicle was still active on website... i was also offered an inferior vehicle.....at same price......if it was not a bait and switch it was complete incompetence......both are unacceptable and financially cost me money and was not offered any restitution......i have emails that prove it More

My wife and I recently purchased a certified, preowned vehicle from these guys, and it was such a pleasant experience. Everyone we spoke with (particularly Omar), were really polite and helpful. We though vehicle from these guys, and it was such a pleasant experience. Everyone we spoke with (particularly Omar), were really polite and helpful. We thought buying a car might be stressful, but these guys took away all the hassle. We would give them more than 5 stars if we could! More

Last oil change on 2014chrysler300 the wrong oil filter installed and red dash light on and I did not want it started all they wanted was it moved so they could get back to work they took it to their servi installed and red dash light on and I did not want it started all they wanted was it moved so they could get back to work they took it to their service and mechanic could not find the problem they then drove it to Chrysler dealer and it had the wrong oil filter installed no apology or anything never should gone back but wife took it there and New employee squirted oil all over inside engine compartment while the rest of crew laughed out loud while he tried to clean it up sounds like a game to them Maybe they should hire people who take pride in their work More

Happy & Satisfied This was my 3rd purchase or lease from this dealer. This was by far the easiest & simplest. I was fully satisfied with the whole experience. I was ve This was my 3rd purchase or lease from this dealer. This was by far the easiest & simplest. I was fully satisfied with the whole experience. I was very happy with the help from Bryce Metcalf, the Sales Consultant as well as Kent Burrow who handled the financial end of it. They both went the extra mile to ensure that I was happy. A special thanks also to Ashton who found my vehicle and brought it in. An A+ job by all. You can expect this kind of treatment from this dealership! Thank you!! More

Failure to properly diagnose and repair my vehicle resulted in my being stranded at night along I-5 50 miles north of Sacramento. My engine in my Sienna van was destroyedand it was rendered fit only resulted in my being stranded at night along I-5 50 miles north of Sacramento. My engine in my Sienna van was destroyedand it was rendered fit only for auction. I am a senior citizen woman and I was very, very scared as I sat in the dark waiting for nearly 3 hours for a tow truck. This could all have been avoided if a simple, physical inspection of my vehicle had been done instead of running through the computer and driving it for 6 miles. More

We have been doing business with Wheeler Toyota since 1997, most recently purchasing a 2012 Tacoma today. Every time, we have had an excellent experience. As always, Kevin Newins provided great service 1997, most recently purchasing a 2012 Tacoma today. Every time, we have had an excellent experience. As always, Kevin Newins provided great service. He went to great lengths to find the exact truck we wanted. He is very knowledgable, but most importantly, he listens, he is always respectful and easy to work with. The same goes for Mike in Service, Seth in the Quick Oil Change shop and Jeff in the parts department. They are top notch and have always provided excellent customer service. More

Great car-buying experience. Sales staff were committed to making sure we got the vehicle that was right for us, to the point they let us take home vehicles to try-out before committing to buy. Entire buyi to making sure we got the vehicle that was right for us, to the point they let us take home vehicles to try-out before committing to buy. Entire buying experience was smooth, easy & FUN! Ended up with a great vehicle at a great price. No problems with the vehicle (purchased 1 year ago) or the entire transaction. Thanks, Wheeler! More

I have been looking for a car online for about 6 months. I live in Brookings and drove over to Medford to doctor appt. and my car broke down. I had been talking to Scott a couple days prior to my appt. abou I live in Brookings and drove over to Medford to doctor appt. and my car broke down. I had been talking to Scott a couple days prior to my appt. about a 2010 Maxima but wasn't expecting to do my purchase that day until this happen. I panicked and called Scott from my doctor office and explained what had happened and if possible we could do this that day. He handled me great (my panic mess that I was). It was his day off and he went over and beyond to help me the best he could. To make a very long story short the next day I had a 2010 Maxima and they took my broken down car as trade in eventhough it was broke down. They even went and towed it from my doctors office. The transaction went quick, and I even got to go shopping and get shoes for my daughter in the middle of all the paperwork! LOL I definitly recommend Wheeler Toyota and Scott Weigant for any car buying situation. One more thing I have to mention....my brother bought a new Tundra from Wheeler a couple years ago. He had some problems with the truck (his fault) and actually was the same time I was buying my car his truck was in the service department getting fixed all under warrenty! He was very happy with the warrenty service you provided plus they gave hime a loaner car to come back home to Brookings till they were done. Excellent!! Good job Wheeler Toyota and Scott too! :) More

The service I received was amazing and quick. Most of the transaction was done over the interent and/or phone. From the time we drove onto the lot until the time we left the lot with our new car was 2 hours! transaction was done over the interent and/or phone. From the time we drove onto the lot until the time we left the lot with our new car was 2 hours! Everyone was extremely helpful and we were not pressured intp adding all kinds of extras onto our car that was not wanted. Scott was very imformative and has even called to check on us and how we are liking the car. The financial part of was very quick and the rep we dealt with (John) was very knowledgeable and not at all pushy. I would diffently buy another car from Wheeler toyota and recommend family and friends! Thank you wheeler toyota staff was such an amazing car buying experience... More

We just made our second new car purchase from Wheeler Toyota, and we were again happy to have taken our business there. Back in '98 when we were first looking for a Toyota, multiple neighbors recommende Toyota, and we were again happy to have taken our business there. Back in '98 when we were first looking for a Toyota, multiple neighbors recommended Wheeler - not only for sales, but also for service. Having been "trained" that you never want to take your car to a dealer for service, we were skeptical. But with 14 years of history with their service department, we have to agree - no reason to go anywhere else. That is part of what led us back to Wheeler for our recent purchase. Going to the other local Toyota dealer wasn't an option for us, based on past experience, but we did check prices as far away as Portland. We were happy both times with the low-key, no-pressure sales approach. We don't like to be pressured. Our sales rep seemed happy to wait the few weeks until we were ready to commit, and then got us the vehicle we wanted at a very good price. Now that both of our vehicles are Toyotas, we won't have to go anywhere else for service. :-) Highly recommended! More